MailmanDave
17 Years Experience
Long Island, NY
Male, 43
I am a City Letter Carrier for the US Postal Service in NY. I've been a city letter carrier for over 17 years and it is the best job I've ever had. I mostly work 5 days per week (sometimes includes a Saturday) and often have the opportunity for overtime, which is usually voluntary. The route I deliver has about 350 homes and I walk to each of their doors to deliver the mail. Please keep in mind that I don't have authority to speak for the USPS, so all opinions are solely mine, not my employer.
I believe you generally can't pick up a package before it is delivered because it is possible that the carrier has already left the PO with it and is out on his or her route or the retail window isn't open yet. Even if the retail window was open, I'm not sure that the retail sales associates would want to search through the parcel area or ask the carrier to assist in searching through the parcel area for a specific parcel. The bottom line is I don't know the rule regarding your question if there is a rule on this to give you an accurate answer. It's possible that it is just a personal decision on the part of an employee.
Mikas, I think it is very likely you will receive your package as long as the clerks in your PO can figure out which street you meant to put in your address and that it isn't similarly named with another street in the same ZIP code. The ZIP code is definitely a very important piece of the address to get correct because that will result in at least getting the package to the right PO building and the staff there will hopefully (and likely) be able to figure out the intended address.
I don't know why the routing would keep going back and forth unless it was considered "undeliverable as addressed". I know that those are likely all sorting facilities for packages near or at airports. I'm sorry that I'd have no further information on the package. Possibly the ZIP code on the package isn't correct so the item keeps getting routed between facilities. I would recommend contacting the shipper and telling them what info you are able to get from the USPS website and see if they have maybe received it back marked invalid address. I'm not sure the shipper will have any information. Since the item originated in Jamaica, NY and is now back in Jamaica, NY, it has possibly been returned to the sender for some reason. Thanks for the inquiry.
Generally I don't think that mailmen should be photographing packages that are delivered. There are cases where I have done this, but not often. I photograph the USPS Tracking # if my handheld scanner can't read the barcode or I can't manually type in the numbers because they are smeared or otherwise unreadable. I will then bring back the image to my supervisor to see if they can figure it out or at least as a CYA to show them why I couldn't scan the item.
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I am not really sure about the policy of delivering to a multi-suite building, but here is the way I see it: If your mail is specifically addressed to your suite and you are a different business than the suite/tenant on the first floor, it should be delivered directly to you. The suite on the first floor shouldn't be getting your mail. I would consider your suite a separate delivery. Again, I don't know the rules but I would treat it like an apartment building where you wouldn't be delivering your mail to a neighbor or vice versa. We are given time to sort the mail in a multi-unit building if a suite has a separate address so I don't necessarily buy the excuse of not having time to sort the world's mail. With regards to the parking, that doesn't seem to appropriate either. I have parked in No Parking Fire Zones in front of buildings if I'll just be 5 minutes or less delivering the mail. I don't think I would park in a handicapped spot. Since the supervisor doesn't care, you could speak with the Postmaster or whoever is next up on the chain of command to see if they can assist at all. As I've posted in other comments, we have a real mixed bag of employees at the USPS so your responses could vary.
I think it is wrong for a letter carrier to make any type of judgment whether or not a piece of mail is important or not. They shouldn't be involving a neighbor since the neighbor may or may not have any type of relationship with the customer and shouldn't be privy to any of the type or content of mail received by you. When a customer puts their mail on hold, I treat all mail the same way no matter if it looks like a check, biill, automobile advertisement, donation request, etc. It is definitely not our job to judge anything about the mail and I would suggest it is very much against the rules even though your carrier meant well. Thanks for writing.
I don't believe you meant this question for me as I don't work in the food service industry and am not familiar with QSC.
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