MailmanDave
17 Years Experience
Long Island, NY
Male, 43
I am a City Letter Carrier for the US Postal Service in NY. I've been a city letter carrier for over 17 years and it is the best job I've ever had. I mostly work 5 days per week (sometimes includes a Saturday) and often have the opportunity for overtime, which is usually voluntary. The route I deliver has about 350 homes and I walk to each of their doors to deliver the mail. Please keep in mind that I don't have authority to speak for the USPS, so all opinions are solely mine, not my employer.
I am sorry that the item arrived empty, but I do understand why it shows as arrived delivered. If that package arrived on my route for delivery I would have scanned it "Visible Damage" as well as "Delivered". This would not result in any settlement or claim being paid, but would validate what you are saying. If the item was not insured, I don't believe there is anything that can be done.
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I don't know the answer to this officially. It would definitely be helpful to put your name on your mailbox, but if a letter were dressed accurately with the correct apt. #, I'm not sure why it would be returned to the sender. If I were delivering to an apt. complex, I wouldn't require this to be done. I live in an apt. building and do put my name on the mailbox, but I don't know that it is required.
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I believe you generally can't pick up a package before it is delivered because it is possible that the carrier has already left the PO with it and is out on his or her route or the retail window isn't open yet. Even if the retail window was open, I'm not sure that the retail sales associates would want to search through the parcel area or ask the carrier to assist in searching through the parcel area for a specific parcel. The bottom line is I don't know the rule regarding your question if there is a rule on this to give you an accurate answer. It's possible that it is just a personal decision on the part of an employee.
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I don't know this answer for sure, but I do know if a carrier can't pull completely up to a mailbox to effect delivery, he can "flag" the box as non-approachable and bring the mail back to the PO and try again the next day. Most of the time if I couldn't completely get up to a mailbox, I would get out and deliver the mail so as to not have to deal with it the next day. If a mailbox was habitually blocked by a customer then I may suspend delivery to let them know that their box shouldn't be blocked. This has rarely happened in my experience. I'm pretty sure we are allowed to get out of the truck to deliver the mail. I've never been told otherwise.
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Hello Joy. The area where you took the photo is probably serviced by a rural carrier or HCR (highway contract routr). These positions are different than the one I am employed as even though we all serve the same function. It makes sense to me that the barrel would be used for packages because I don't think carriers are required to deliver mail to a house that is more than a certain amt of feet from the road. The barrel is a convenient way for the customer to receive packages without having to drive to a post office which is many mlies away and has limited hours. It would also protect the package from damage in inclement weather. I can't confirm this is what the barrel is for.
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Bradan, I feel your pain. It is a horrible feeling to be out in the elements, being cold and uncomfortable with hours to go in your deliveries. I haven't by any means mastered this problem. The uniform vendors that sell for the USPS offer fingerless gloves (the upper 1/3 or 1/2 of your fingers are exposed) but they aren't terribly useful. Some gloves offered have raised dots that can help you finger the mail. I use them sometimes. Try and keep the rest of your body as warm as possible with layering including thermal underwear. Definitely wear a hat, two if necessary. Even if your fingertips are exposed, you may want to invest in a box of single-use handwarmers (sometimes called hot hands) which are little packets that you shake to activate and then can put inside your gloves or in your pants pockets or glove pockets which you will keep you warm. My girlfriend just bought a box of 40 hand warmers for $12.99 at Costco.
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Generally I don't think that mailmen should be photographing packages that are delivered. There are cases where I have done this, but not often. I photograph the USPS Tracking # if my handheld scanner can't read the barcode or I can't manually type in the numbers because they are smeared or otherwise unreadable. I will then bring back the image to my supervisor to see if they can figure it out or at least as a CYA to show them why I couldn't scan the item.
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