Ask a Mailman (City Letter Carrier) anything

1237 Questions

Last Answer on February 18, 2022

Customers are used to getting mail at the same time everyday. Today there was more mail to sort/deliver, so you are later than usual in making deliveries. A customer is angry because he has been waiting for a cheque, how do you address the situation?

Asked by zoom over 11 years ago

I don't come across that situation very often. It is true that on many routes the mail is delivered at approximately the same time daily. There is no actual "on time" for mail to be delivered during the day. We just have an end of day deadline to meet for finishing out route and a prescribed order to deliver the mail. Like you said, some days the mail volume is higher (or our staffing levels are lower) which may result in a later delivery time. I would address the situation by explaining the above to the customer. I never get angry back and always remain calm. Nowadays so many financial transactions can be done electronically that I don't believe I deliver too many checks and trend will only likely continue. I appreciate the question.

1051 Votes

Is it required that a postman attempt to deliver a package to you/your house? Ours used to do that, but he no longer does - just leaves a slip in our mailbox, and I have to pick it up at the P.O. the next day.

Asked by lrmt over 12 years ago

I would think if the package could be left in a safe place (discretion of the carrier) then it should be. If they were not able to leave it, they should at least have knocked on your door to see if someone was home to accept the package. In our office, all packages are definitely taken out for delivery each day. As to whether they are all actually delivered (or attempted) I can't say. If you happen to see the carrier, maybe you could ask why he has stopped delivering the packageS and only leaving notices.

1050 Votes

Can you recommend particular shoes and snow boots for letter carriers?

Asked by jc almost 12 years ago

I don't have any specific recommendations with regards to brands to purchase fro regular shoes. The shoes that are purchased with the uniform allowance have to bear the SR/USA tag which I believe stands for Slip Resistant/United States of America. I just make sure that I have footwear that will keep my feet dry and warm in inclement weather. If it snows, I wear my regular workshoes but have high rubber slip resistant waterproof boots. The brand of those are Tingley Weather-Tuff Stretch high-top 10"boots, or the Weather-Tuff Stretch Rubber Overshoes (which is good for rain, but not more than a couple of inches of snow to walk through). Thank you for your question as good footwear is vital to making it through a workday comfortably.

1050 Votes

Is it true that if I live on the second floor of an apartment building that my postal worker is not required to bring me my packages?--btw my building only has ten out door units and I am the ONLY one who gets packages on a regular basis

Asked by missydlove over 12 years ago

I don't know the requirements for delivering mail above the 1st Floor. In my opinion, the packages should be left by your apt. Door if the letter carrier deems it a safe area. I have worked only in a building with 2 stories and would always leave a package no matter which floor it was.

1050 Votes

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how many delivery attempts USPS do before return the package to the shipper?

Asked by johnny about 12 years ago

We attempt to deliver the actual parcel or certified or accountable mail (registered, insured) one time and leave a PS Form 3849 if nobody is available to sign for it. Within the next 15 days, we then leave 2 more PS Form 3849s (notice of item attempted to be delivered) before return the item to the shipper. If an addressee signs the PS Form 3849 to authorize delivery and leaves it in the mailbox we will generally deliver the item the next day even if nobody is around to physically accept.

1049 Votes

I have a garage door mail drop but the postal carrier always leaves mail hanging out of it. There are mail thieves in the area. I tried calling the PO to complain but they won't answer. What kind of note can I leave for the carrier that will help?

Asked by Cam over 12 years ago

You bring up a valid concern in my opinion. I'm sorry that you have had no luck calling your local PO. my suggestion would be to put a small note near the mail slot saying "please push all mail completely through garage door slot. Thank you." I hope that helps. You can also mention it to your letter carrier if you ever see them in person.

1049 Votes

Hello, Can you tell me what happens when a first class mail parcel goes missing and it was never scanned by the mail carrier does the mail carrier have to pay out of their own pocket?

Asked by anon over 11 years ago

I don't think there is any penalty for the letter carrier to pay anything out of pocket. I've never heard of this happening with respect to a First Class Mail Parcel going missing. It is usually hard to prove that a mail carrier actually had possession of the parcel and then didn't deliver it. I know the scans are meant for tracking an item but it may not prove internally who had possession of the parcel. This is different from a registered or certified item which we sign for when we take possession of them. The item could go missing anywhere along in the mail stream. I suppose if one particular mail carrier had several complaints that parcels on their route were missing it would raise some eyebrows and there would need to be an investigation as to the rate of missing parcels. I've never heard of it happening where I work, but I'm sure there are some letter carriers who aren't very honest. I still don't know how one could get away with taking multiple parcels without being caught. Then again, I don't have that kind of mindset so I'm a bit naive when it comes to this subject.

1045 Votes

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Mailman (City Letter Carrier)

Ask me anything!

What do YOU do?

Customers are used to getting mail at the same time everyday. Today there was more mail to sort/deliver, so you are later than usual in making deliveries. A customer is angry because he has been waiting for a cheque, how do you address the situation?

Is it required that a postman attempt to deliver a package to you/your house? Ours used to do that, but he no longer does - just leaves a slip in our mailbox, and I have to pick it up at the P.O. the next day.

Can you recommend particular shoes and snow boots for letter carriers?

Is it true that if I live on the second floor of an apartment building that my postal worker is not required to bring me my packages?--btw my building only has ten out door units and I am the ONLY one who gets packages on a regular basis

Also on Jobstr...

how many delivery attempts USPS do before return the package to the shipper?

I have a garage door mail drop but the postal carrier always leaves mail hanging out of it. There are mail thieves in the area. I tried calling the PO to complain but they won't answer. What kind of note can I leave for the carrier that will help?

Hello, Can you tell me what happens when a first class mail parcel goes missing and it was never scanned by the mail carrier does the mail carrier have to pay out of their own pocket?

Mailman (City Letter Carrier)

Ask me anything!

What do YOU do?

Customers are used to getting mail at the same time everyday. Today there was more mail to sort/deliver, so you are later than usual in making deliveries. A customer is angry because he has been waiting for a cheque, how do you address the situation?

Is it required that a postman attempt to deliver a package to you/your house? Ours used to do that, but he no longer does - just leaves a slip in our mailbox, and I have to pick it up at the P.O. the next day.

Can you recommend particular shoes and snow boots for letter carriers?

Is it true that if I live on the second floor of an apartment building that my postal worker is not required to bring me my packages?--btw my building only has ten out door units and I am the ONLY one who gets packages on a regular basis

Also on Jobstr...

how many delivery attempts USPS do before return the package to the shipper?

I have a garage door mail drop but the postal carrier always leaves mail hanging out of it. There are mail thieves in the area. I tried calling the PO to complain but they won't answer. What kind of note can I leave for the carrier that will help?

Hello, Can you tell me what happens when a first class mail parcel goes missing and it was never scanned by the mail carrier does the mail carrier have to pay out of their own pocket?

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