MailmanDave
17 Years Experience
Long Island, NY
Male, 43
I am a City Letter Carrier for the US Postal Service in NY. I've been a city letter carrier for over 17 years and it is the best job I've ever had. I mostly work 5 days per week (sometimes includes a Saturday) and often have the opportunity for overtime, which is usually voluntary. The route I deliver has about 350 homes and I walk to each of their doors to deliver the mail. Please keep in mind that I don't have authority to speak for the USPS, so all opinions are solely mine, not my employer.
JC, I'm so glad you had a great experience with your letter carrier today. Too often I hear of the opposite happening. I don't know exactly how you'd leave feedback for your letter carrier, but I have 2 suggestions. First, you could go to www.usps.com and look for info on how to contact the USPS. It may just be a general call center but hopefully they'll give you the number or some way to contact your local PO. Another option is to write a letter (I know it's not too common these days) to your local PO, attention: Delivery Supervisor or Postmaster giving praise to your letter carrier and describing what she did to go above and beyond. You don't necessarily need the street address for the PO, just the correct ZIP code for your PO. Using the USPS mobile app or the website you can find the address of your local PO. Thanks for taking the time to give positive feedback.
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I don't know the minimum distance that one must have a car from a curbside (mounted) delivery mailbox. Normally as long as the postal delivery vehicle can access the mailbox without the letter carrier needing to leave the vehicle to make the delivery that should be sufficient. We are supposed to minimize the amount of times that we put our vehicle in reverse so the letter carrier may also need clearance in front of the mailbox so he may safely drive to the next delivery point. It also may depend on the personality of the letter carrier. They are allowed to refuse delivering of the mail to any address where they need to exit the vehicle but for many letter carriers it may be easier to just leave the vehicle and walk a few feet to the mailbox rather than having to "flag the house", bring the mail back to the PO, and reattempt delivery on the next delivery day. I suppose if it's a chronic problem or they would need to get out for each stop due to vehicle blockage it would be time consuming and the management may even tell the carrier not to do that. I don't have any curbside deliveries on the route I deliver. If I'm helping out on another route which does have curbside deliveries I tend to get out where necessary and deliver the mail. I don't like to bring back any mail to the PO that should've been delivered. Again, all of this is my opinion and I don't know the actual rules which govern your question except, as stated above, the carrier should be able to approach and leave your mailbox without having to get out of their delivery vehicle.
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I've never worked in an urban environment to deliver mail so I can't speak from experience. While it's true you may not have the advertising circulars that you deliver so much of in the suburbs you could have a larger route even though the mail volume per house is lower. Some cities have routes where you use a pushcart and don't have a vehicle to seek shelter in when the weather gets very bad. Is it possible the streets are crowded so it's not always easy to find parking for your postal vehicle if you even have one? Please also consider that you will likely lose your bidding seniority if you switch offices. This may not be important to you of haven't been at the USPS very long. Living closer to work may be a valid convenience for transferring. I'm quite happy working in the suberbs. The neighborhood where my route is can be pretty quiet at times which is what I enjoy. There are probably pros and cons to each work environment and if I was originally hired to work in a more urban environment I may have been fine with that. The decision you make is personal. I hope you feel you make the right move whichever action you choose to (or not to) make.
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Jvitto58, I don’t know what our manuals say about this situation. I always feel we are given such little guidance on when to drop off a parcel on a relay. I know you are going to have route inspections soon. I don’t have much of a memory of what they are like so I can’t give you my experience. If a parcel doesn’t fit in my satchel, I will generally deliver it when I pass the address. This may be before of after I deliver the relay depending on where the park point is for a particular relay. I don’t flag the mail for addresses that have a parcel. I deliver the mail as I normally would and then deliver the parcel before or after the relay. To be honest, I have a geographically compact route so I often deliver most of my larger parcels before I even begin delivering mail for the day. I know you didn’t ask me this and I definitely don’t recommend doing it on an inspection as it can be considered inefficient or time-wasting. I just like to get the larger items out of my postal delivery vehicle. I try not to circle back with the truck if I can avoid it, but to me there are no absolutes and each day has some different nuances when it comes to parcel delivery. Regarding your route inspection, just try to give a fair effort. Don’t hurry, but don’t be a turtle either. I truly don’t have any great guidance because I’ve rarely, if ever, been involved in one.
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I am just speculating that the item may not have even left PR yet. It has been scanned as being processed through the San Juan PR distribution center but that may not mean it has even been loaded onto an aircraft to the mainland USA. There are significant service disruptions for mail going to/from PR due to Hurricane Maria. I don’t have any more information then to just give you this generic answer and to be patient. If you called the USPS customer service phone #, I’m guessing you’d get a similar answer.
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I don’t know anything about the claims process and what type of compensation you’d be entitled to beyond the cost of mailing the item unless you purchased insurance or if the type of mailing has insurance associated with it. The carrier shouldn’t have signed for a restricted delivery item. It shouldn’t break your heart to do this. I’d be more aggravated by not getting a service you paid for. To be honest, I often sign for customers when they have certified letters or packages that ask for a signature confirmation. This is mainly because I know most of the people who I deliver mail to. It hasn’t come back to haunt me, yet. I wouldn’t sign for a domestic registered item or for a Restricted Delivery item. As far as how to file a claim, you could go to a Post Office and inquire about the process or perhaps look at www.usps.com for guidance.
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Jessica, it depends who you ask or are dealing with regards to who is emptying the locked box. If I personally knew you or you could show me some ID if I didn't know you, I'd gladly return the letter if I could easily find it. Sometimes there are hundreds of letters in the blue collection boxes and the carrier who is collecting the mail from that box may or may not have the time, patience, or personality to return your letter to you. It may be worthwhile to just send another envelope with a check in it if you can't retrieve the letter you accidentally put into the collection box without the check. I've never been told that I'm not allowed to return a letter once it is placed in a collection box, but, then again, our training and procedural enforcement is quite poor so that's why the lack of uniformity across the USPS. Thank you for writing.
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