MailmanDave
17 Years Experience
Long Island, NY
Male, 43
I am a City Letter Carrier for the US Postal Service in NY. I've been a city letter carrier for over 17 years and it is the best job I've ever had. I mostly work 5 days per week (sometimes includes a Saturday) and often have the opportunity for overtime, which is usually voluntary. The route I deliver has about 350 homes and I walk to each of their doors to deliver the mail. Please keep in mind that I don't have authority to speak for the USPS, so all opinions are solely mine, not my employer.
I don't know the rule about this Debbie. I would guess that for the safety of the letter carrier it is recommended not to enter an open garage or backyard. I almost always will leave any packages at the front door. If the garage is open and the package can be left there I may consider doing that as well. We have never been told not to deliver a package through and open garage.
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Van, I'm sorry that I don't have any secret tips about casing quickly. By shadow day I guess that means you watch someone while they do their job. I admit when you first see a carrier case with so many addresses and then you have some so much mail to put in the case it is overwhelming. My advice is to not get distracted by outside music or your cellphone. Try to remember where a particular street is on the case. I've found that when you are put in front of a new carrier case it is intimidating, but the more you do it the easier it should become. Do not give up easily as you are just starting your job now at the USPS. I've found it to be a worthwhile career.
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Jonas, I am no legal expert to cite which laws may or may not have been broken. I am pretty sure that this isn’t an appropriate action on behalf of your husband’s friend. In fact, I’m very disturbed to hear this story. You are completely correct that our job is to deliver the mail, NOT ask any q’s or comment about the mail destination or be a private detective. You need not answer him at all or you could take it a step further and say “Do not ask me anything about my mail”. I’m not so sure I’d threaten to report the letter carrier for his actions but you’d be within your rights to do so if the problem continued. I hope this issue doesn’t continue for you.
On a related note, I definitely do pay attention to where mail is going to or coming from. I would never comment on it to a customer or talk about it with someone else. We should be trusted employees and have an obligation to keep all information confidential.
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Jessica, it depends who you ask or are dealing with regards to who is emptying the locked box. If I personally knew you or you could show me some ID if I didn't know you, I'd gladly return the letter if I could easily find it. Sometimes there are hundreds of letters in the blue collection boxes and the carrier who is collecting the mail from that box may or may not have the time, patience, or personality to return your letter to you. It may be worthwhile to just send another envelope with a check in it if you can't retrieve the letter you accidentally put into the collection box without the check. I've never been told that I'm not allowed to return a letter once it is placed in a collection box, but, then again, our training and procedural enforcement is quite poor so that's why the lack of uniformity across the USPS. Thank you for writing.
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I don't know the minimum distance that one must have a car from a curbside (mounted) delivery mailbox. Normally as long as the postal delivery vehicle can access the mailbox without the letter carrier needing to leave the vehicle to make the delivery that should be sufficient. We are supposed to minimize the amount of times that we put our vehicle in reverse so the letter carrier may also need clearance in front of the mailbox so he may safely drive to the next delivery point. It also may depend on the personality of the letter carrier. They are allowed to refuse delivering of the mail to any address where they need to exit the vehicle but for many letter carriers it may be easier to just leave the vehicle and walk a few feet to the mailbox rather than having to "flag the house", bring the mail back to the PO, and reattempt delivery on the next delivery day. I suppose if it's a chronic problem or they would need to get out for each stop due to vehicle blockage it would be time consuming and the management may even tell the carrier not to do that. I don't have any curbside deliveries on the route I deliver. If I'm helping out on another route which does have curbside deliveries I tend to get out where necessary and deliver the mail. I don't like to bring back any mail to the PO that should've been delivered. Again, all of this is my opinion and I don't know the actual rules which govern your question except, as stated above, the carrier should be able to approach and leave your mailbox without having to get out of their delivery vehicle.
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I have heard of this happening before. A customer showed me her Informed Delivery email and the image of an item that should've been delivered that day but wasn't. I said I had no idea why the letter wouldn't be in the mail but asked her to wait until the following day to see if the letter would arrive. The letter did arrive the next day so that issue was resolved. I hope it is the same case with your missing paycheck. I overheard from a supervisor what the problem would be. Apparently the letter is imaged somewhere in the automated mail sortation process before the very last step of being placed in a tray of mail in delivery sequence. This is one possible reason why the letter was not in the mail delivery the day it should have been. It is also possible that the letter is missorted by our automation and/or misdelivered. Hopefully this isn't too common of an occurrence when compared to the quantity of mail delivered each day. I hope this helps and thanks for writing.
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I don’t know anything about the claims process and what type of compensation you’d be entitled to beyond the cost of mailing the item unless you purchased insurance or if the type of mailing has insurance associated with it. The carrier shouldn’t have signed for a restricted delivery item. It shouldn’t break your heart to do this. I’d be more aggravated by not getting a service you paid for. To be honest, I often sign for customers when they have certified letters or packages that ask for a signature confirmation. This is mainly because I know most of the people who I deliver mail to. It hasn’t come back to haunt me, yet. I wouldn’t sign for a domestic registered item or for a Restricted Delivery item. As far as how to file a claim, you could go to a Post Office and inquire about the process or perhaps look at www.usps.com for guidance.
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