MailmanDave
17 Years Experience
Long Island, NY
Male, 43
I am a City Letter Carrier for the US Postal Service in NY. I've been a city letter carrier for over 17 years and it is the best job I've ever had. I mostly work 5 days per week (sometimes includes a Saturday) and often have the opportunity for overtime, which is usually voluntary. The route I deliver has about 350 homes and I walk to each of their doors to deliver the mail. Please keep in mind that I don't have authority to speak for the USPS, so all opinions are solely mine, not my employer.
It's very common for people not to check their mailbox daily (me included). If there is mail in there from previous days I generally wouldn't look for any outgoing mail. Outgoing mail should have uncanceled postage and be clearly visible when you open the mailbox. Sometimes people leave the lid open or place the letters vertically to show that they have outgoing mail. If the item has no postage I just leave it there. Other people or companies aren't supposed to leave items in a mailbox but it's common and I just ignore it. Landscapers or oil delivery companies sometimes leave an invoice in the mailbox. Every now and again I forget to take someone's outgoing mail, but not often. Some mailboxes may have a red plastic flag that is put in the "up" position to notify the letter carrier that there may be outgoing mail. Upon collection of the mail, the letter carrier should put the flag in the "down" position. These flags are more common in a rural or suburban delivery environment.
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I do understand what you mean. Your question is "If a carrier takes the 'shortcut' to your mailbox vs taking the stairs at the far end based on his direction of travel are you liable for any injury. I don't know the answer to this for sure but I'd hope not. We are covered by workers' compensation insurance through our employer (the USPS) and I don't know that the USPS or the letter carrier (individually) could file a successful liability claim against you as the homeowner. I can see if you were very negligent as a homeowner and maybe caused some type of tripping hazard to be left unattended perhaps there could be some liability, but I have really no insight on this.
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I don't think you'd get in trouble for that. The recipient may question why the mail and documents look water damaged but I don't know that they could pinpoint it was you who sent it in that condition. Mail is often wet when I deliver it in the rain. It's difficult during downpours to keep it dry and to be honest I don't try that hard to keep it completely dry. The bottom of my mail satchel gets wet very easily so when I carry mail in it the edge of the mail will often get wet. If the recipient has an issue with the condition their mail came in they may just ask you to resubmit the documents if that is possible. Thanks for the question and I hope I helped you.
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JC, I'm so glad you had a great experience with your letter carrier today. Too often I hear of the opposite happening. I don't know exactly how you'd leave feedback for your letter carrier, but I have 2 suggestions. First, you could go to www.usps.com and look for info on how to contact the USPS. It may just be a general call center but hopefully they'll give you the number or some way to contact your local PO. Another option is to write a letter (I know it's not too common these days) to your local PO, attention: Delivery Supervisor or Postmaster giving praise to your letter carrier and describing what she did to go above and beyond. You don't necessarily need the street address for the PO, just the correct ZIP code for your PO. Using the USPS mobile app or the website you can find the address of your local PO. Thanks for taking the time to give positive feedback.
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I don't know anything about getting OIG to investigate anything for the USPS. I think they may have a tip hotline that can be called but I don't know if they will place your tip on any high priority. I would call that carrier a sleazeball for not delivering anything that should be. It is illegal plus the only reason our job exists is because items are being paid for that we should deliver. I have the impression that so many employees (including management) don't care at all about proper delivery of mail and what gets discarded or has the proper postage. There is so little oversight as to what we do on a daily basis unless we do something egregious or work unsafely. I'm sorry to be so negative. It's important to me that every piece of mail that is properly addressed is delivered, no matter if it's a catalog, weekly supermarket flier, or birthday card. It's all mail and should be handled accordingly.
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I don't know the minimum distance that one must have a car from a curbside (mounted) delivery mailbox. Normally as long as the postal delivery vehicle can access the mailbox without the letter carrier needing to leave the vehicle to make the delivery that should be sufficient. We are supposed to minimize the amount of times that we put our vehicle in reverse so the letter carrier may also need clearance in front of the mailbox so he may safely drive to the next delivery point. It also may depend on the personality of the letter carrier. They are allowed to refuse delivering of the mail to any address where they need to exit the vehicle but for many letter carriers it may be easier to just leave the vehicle and walk a few feet to the mailbox rather than having to "flag the house", bring the mail back to the PO, and reattempt delivery on the next delivery day. I suppose if it's a chronic problem or they would need to get out for each stop due to vehicle blockage it would be time consuming and the management may even tell the carrier not to do that. I don't have any curbside deliveries on the route I deliver. If I'm helping out on another route which does have curbside deliveries I tend to get out where necessary and deliver the mail. I don't like to bring back any mail to the PO that should've been delivered. Again, all of this is my opinion and I don't know the actual rules which govern your question except, as stated above, the carrier should be able to approach and leave your mailbox without having to get out of their delivery vehicle.
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I don’t know anything about the claims process and what type of compensation you’d be entitled to beyond the cost of mailing the item unless you purchased insurance or if the type of mailing has insurance associated with it. The carrier shouldn’t have signed for a restricted delivery item. It shouldn’t break your heart to do this. I’d be more aggravated by not getting a service you paid for. To be honest, I often sign for customers when they have certified letters or packages that ask for a signature confirmation. This is mainly because I know most of the people who I deliver mail to. It hasn’t come back to haunt me, yet. I wouldn’t sign for a domestic registered item or for a Restricted Delivery item. As far as how to file a claim, you could go to a Post Office and inquire about the process or perhaps look at www.usps.com for guidance.
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