Ask a Mailman (City Letter Carrier) anything

Is there a place for me to leave feedback for my mailman? She is awesome and went "above and beyond" for me today. I'd like her superiors to know.

Asked by JC over 9 years ago

JC, I'm so glad you had a great experience with your letter carrier today. Too often I hear of the opposite happening. I don't know exactly how you'd leave feedback for your letter carrier, but I have 2 suggestions. First, you could go to www.usps.com and look for info on how to contact the USPS. It may just be a general call center but hopefully they'll give you the number or some way to contact your local PO. Another option is to write a letter (I know it's not too common these days) to your local PO, attention: Delivery Supervisor or Postmaster giving praise to your letter carrier and describing what she did to go above and beyond. You don't necessarily need the street address for the PO, just the correct ZIP code for your PO. Using the USPS mobile app or the website you can find the address of your local PO. Thanks for taking the time to give positive feedback.

564 Votes

Cool enough, we are both from Long Island. So your answering from your experience is probably good for me. This orientation for me will be in Brooklyn & for 5 days. Two more questions currently on my mind.. 1. When does one take the driving course?

Asked by Dee almost 10 years ago

Re: your orientation, it's good to know its for 5 days. I don't know whether or not that included the driving course. I can't tell you how much things have changed in 17 years. There is a lot more automation of mail and less manual sorting than in the past. Working in Brooklyn I don't know which vehicles are driven. I imagine there are mostly walking routes with a satchel or pushcart, but it will still be necessary to be trained on driving postal vehicles. It usually takes one day or part of one day for driver training and evaluation. I find a lot of negativity among some coworkers and try to steer clear of them as I am a generally positive attitude person. Also, please don't believe all that you hear. People like to spread garbage rumors which could be true but you never know.

562 Votes

I thought of 1 more ?, sorry. If a carrier jumps onto my porch where there are no stairs and gets injured doing that, am I liable? To get to the stairs, one must cross my small yard & enter at far end, based on the direction he travels on his route.

Asked by Cathy about 9 years ago

I do understand what you mean. Your question is "If a carrier takes the 'shortcut' to your mailbox vs taking the stairs at the far end based on his direction of travel are you liable for any injury. I don't know the answer to this for sure but I'd hope not. We are covered by workers' compensation insurance through our employer (the USPS) and I don't know that the USPS or the letter carrier (individually) could file a successful liability claim against you as the homeowner. I can see if you were very negligent as a homeowner and maybe caused some type of tripping hazard to be left unattended perhaps there could be some liability, but I have really no insight on this.

560 Votes

What is the premise to scan flats and letters, it’s ridiculous in my opinion, and what if a house is vacant or on hold, my guess is on the scanner to hit “not on the route “when it prompts, any thoughts

Asked by jvitto48 over 8 years ago

From what I understand, we scan the flats and letters to verify how long it takes mailpieces to get from somewhere to the delivery point. I haven’t heard this for sure. I agree it seems pointless and annoying. I make sure to take the time to do it properly though I don’t trust most of my coworkers to do it. Regarding what to do when it asks i feel the address is on the route, i usually put “yes” if it’s vacant or hold but I have to say I’m probably not consistent with that i do. I’d hit “yes”, then “end scanning” and then “no more to scan” if I had zero mailpieces with me. I’m not sure how it is in Massapequa but the communication as to what we’re supposed to do in any situation is quite half-assed and different supv may give different answers. I have so little faith in the supervisors to give the right information that I often don’t even bother asking. We had a service talk today about how to scan parcels that are on “hold”. The directions were completely the opposite of what we were told in the past. Besides that, I doubt they will repeat the service talk for the carriers who were off today or on vacation. I’m just venting but I think you can relate to my comments. Thanks again for writing and hope you liked my tangent.

560 Votes

Hello,
My mailman left a note on my mail telling me that he wouldn't deliver my mail unless I cleaned up a bit of dog poop in my front yard. Is this legal? I didn't even think a mail carrier was supposed to walk through yards.

Asked by Chris about 9 years ago

Chris, to answer your second question first,we are definitely supposed to walk through yards and across lawns unless a resident or property owner specifically tells us not to. It is the most efficient way to get from house to house without having to walk to the street unless there are fences between houses in their front yards. As far as dog poop situation, I don't know what is legal and not with regards to refusing mail delivery. I would speculate that if there is a chance the letter carrier may walk through it then maybe the note is warranted. On the other hand if the dog feces is on the lawn and you request the carrier not to walk on your lawn as he may step in it that should be a fair compromise. The carrier could also write a carrier alert card for your address which is sorted in your mail daily so when a letter carrier comes upon your house they could be alert for any possible dog poop. The alert card isn't delivered to your house. Instead the letter carrier takes it back to the PO to be used on the next delivery day as a warning card again for your address.

560 Votes

My wife and I have recently had a new mail carrier who does not deliver our 3rd class mail on time, so we are losing out on some coupons we consider valuable. Is there anything we can do besides filing a complaint with our postmaster ? Please help

Asked by Chuck over 9 years ago

I don't know the answer to this. Most of the time we deliver all of the mail each day that is in our building unless we get backed up with volume or are short on staffing. This may not be the case in the office that delivers your mail. If there is a merchant that you want to go to with a coupon but it arrived late, you could ask the merchant to honor the offer or the business could contact the post office to inquire why their mailing was delivered late. I'm just speculating, but I would think any 3rd Class Mail (the new official term for this will be USPS Marketing Mail) should be delivered within a few days of it being received at the Post Office. Having answered many questions on jobstr, I can see that service consistency varies greatly from office to office and even among the letter carriers in that office.

560 Votes

How do you get the USPS OIG to investigate? A carrier tech never delivers catalogs. I have tested and confirmed they did not deliver at least 12 over 2 years. All other carriers have passed my tests 100%. This one fails 100%. USPS OIG does nothing.

Asked by USPS Abused over 9 years ago

I don't know anything about getting OIG to investigate anything for the USPS. I think they may have a tip hotline that can be called but I don't know if they will place your tip on any high priority. I would call that carrier a sleazeball for not delivering anything that should be. It is illegal plus the only reason our job exists is because items are being paid for that we should deliver. I have the impression that so many employees (including management) don't care at all about proper delivery of mail and what gets discarded or has the proper postage. There is so little oversight as to what we do on a daily basis unless we do something egregious or work unsafely. I'm sorry to be so negative. It's important to me that every piece of mail that is properly addressed is delivered, no matter if it's a catalog, weekly supermarket flier, or birthday card. It's all mail and should be handled accordingly.

559 Votes

Mailman (City Letter Carrier)

Ask me anything!

What do YOU do?

Is there a place for me to leave feedback for my mailman? She is awesome and went "above and beyond" for me today. I'd like her superiors to know.

Cool enough, we are both from Long Island. So your answering from your experience is probably good for me. This orientation for me will be in Brooklyn & for 5 days. Two more questions currently on my mind.. 1. When does one take the driving course?

I thought of 1 more ?, sorry. If a carrier jumps onto my porch where there are no stairs and gets injured doing that, am I liable? To get to the stairs, one must cross my small yard & enter at far end, based on the direction he travels on his route.

What is the premise to scan flats and letters, it’s ridiculous in my opinion, and what if a house is vacant or on hold, my guess is on the scanner to hit “not on the route “when it prompts, any thoughts

Also on Jobstr...

Hello,
My mailman left a note on my mail telling me that he wouldn't deliver my mail unless I cleaned up a bit of dog poop in my front yard. Is this legal? I didn't even think a mail carrier was supposed to walk through yards.

My wife and I have recently had a new mail carrier who does not deliver our 3rd class mail on time, so we are losing out on some coupons we consider valuable. Is there anything we can do besides filing a complaint with our postmaster ? Please help

How do you get the USPS OIG to investigate? A carrier tech never delivers catalogs. I have tested and confirmed they did not deliver at least 12 over 2 years. All other carriers have passed my tests 100%. This one fails 100%. USPS OIG does nothing.

Mailman (City Letter Carrier)

Ask me anything!

What do YOU do?

Is there a place for me to leave feedback for my mailman? She is awesome and went "above and beyond" for me today. I'd like her superiors to know.

Cool enough, we are both from Long Island. So your answering from your experience is probably good for me. This orientation for me will be in Brooklyn & for 5 days. Two more questions currently on my mind.. 1. When does one take the driving course?

I thought of 1 more ?, sorry. If a carrier jumps onto my porch where there are no stairs and gets injured doing that, am I liable? To get to the stairs, one must cross my small yard & enter at far end, based on the direction he travels on his route.

What is the premise to scan flats and letters, it’s ridiculous in my opinion, and what if a house is vacant or on hold, my guess is on the scanner to hit “not on the route “when it prompts, any thoughts

Also on Jobstr...

Hello,My mailman left a note on my mail telling me that he wouldn't deliver my mail unless I cleaned up a bit of dog poop in my front yard. Is this legal? I didn't even think a mail carrier was supposed to walk through yards.

My wife and I have recently had a new mail carrier who does not deliver our 3rd class mail on time, so we are losing out on some coupons we consider valuable. Is there anything we can do besides filing a complaint with our postmaster ? Please help

How do you get the USPS OIG to investigate? A carrier tech never delivers catalogs. I have tested and confirmed they did not deliver at least 12 over 2 years. All other carriers have passed my tests 100%. This one fails 100%. USPS OIG does nothing.

Login

Forgot Your Password?

Register

Hello,
My mailman left a note on my mail telling me that he wouldn't deliver my mail unless I cleaned up a bit of dog poop in my front yard. Is this legal? I didn't even think a mail carrier was supposed to walk through yards.