Ask a Mailman (City Letter Carrier) anything

1237 Questions

Last Answer on February 18, 2022

My son ordered some items from amazon and forgot to change the address to our new address. We just moved out of our house on June 30th. The new owner refuses to give it directly to me and says legally he has to give it only to the mail person. True?

Asked by Inger almost 8 years ago

I don't know what the answer is to your question with respect to legality. Do you even know if the item was delivered by the USPS? There are several companies thar deliver Amazon packages in the area where I work. The new owner would make things a lot easier if they directly gave you the items. If the items are given back to the mail person, the packages may be sent back to Amazon or forwarded to your new address (possibly postage due). I am not sure what the USPS would do with it because consistency within our organization is poor in my opinion. I'm not sure who you could get involved with this to resolve this situation.

334 Votes

Can the mailman decide whether or not you live at an address he is stop delivering mail to both me and my mother but still delivers to our roommate. as far as to write a note with side the mailbox with the roommates last name and " only "next to it.

Asked by Michelle over 8 years ago

I'm not sure why the letter carrier would do that without some type of notification that you and your mother don't live there anymore. I don't think the letter carrier should have done that. I guess you could write a note next to the other note with you and your mother's name as well. If that doesn't work, you could also contact the postmaster or delivery supervisor and explain that you still live there. I hope that helps because we shouldn't be deciding whether or not someone lives at a certain address or not. In truth, somebody doesn't have to live at an address there just to have mail accepted there.

333 Votes

What gift should I get my mailman, also will I have the same mailman every day or do mail deliverers do it on certain days and take turns!

Asked by jay over 8 years ago

No gift is necessary for a letter carrier, but if you'd like to give one I'm sure it will be gladly accepted. Most postal routes have the same person deliver it 5 out of the 6 delivery days per week and then someone else fills in on the regular carrier's day off. If there is a staffing shortage some routes may not have the same mailman each day. Anyhow, 2 common gifts I receive for the holidays are cash (average $20) or a gift card to a coffee chan like Dunkin' Donuts or Starbucks. Thanks for asking about this.

331 Votes

Some of your customers are used to getting their mail at the same time everyday. Today there was a lot more mail to sort and deliver, so you are later than usual in making deliveries. One customer is angry because he has been waiting for a cheque. How would you address this situation?

Asked by kirk about 8 years ago

I've never had this situation happen. It's rare for someone to get angry about their mail on the route where I deliver. If I can easily accommodate them and give them their check I would. Where I deliver the mail so few people receive checks on any regular basis. If the situation occurred, I would just remain calm and explain that I can't give them their mail now and when I get to their house or address, I'll gladly give them their mail. The key is to never escalate a situation. Thanks for your question.

331 Votes

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Cool enough, we are both from Long Island. So your answering from your experience is probably good for me. This orientation for me will be in Brooklyn & for 5 days. Two more questions currently on my mind.. 1. When does one take the driving course?

Asked by Dee over 8 years ago

Re: your orientation, it's good to know its for 5 days. I don't know whether or not that included the driving course. I can't tell you how much things have changed in 17 years. There is a lot more automation of mail and less manual sorting than in the past. Working in Brooklyn I don't know which vehicles are driven. I imagine there are mostly walking routes with a satchel or pushcart, but it will still be necessary to be trained on driving postal vehicles. It usually takes one day or part of one day for driver training and evaluation. I find a lot of negativity among some coworkers and try to steer clear of them as I am a generally positive... Read More +

331 Votes

Thanks for your fast response. I only have one more ? You said it's okay to walk through yards. What about landscaping? My mail guy was stepping through my flower beds and jumping up on my porch, making a muddy mess. I asked him to stop. Is that ok?

Asked by Cathy over 7 years ago

It is fine to ask the letter carrier not to walk through the flower beds and then track mud onto your porch. I'll admit I'm not the most considerate person sometimes when walking across lawns and through flowerbeds. I certainly don't want to crush the flowers. Ultimately it's your property and you can request anything you'd like as to how the carrier approaches the mailbox. It's possible that even if your regular carrier adheres to your request any replacement letter carrier my not adhere to your request if they aren't notified by your regular carrier via a "carrier" alert card. Any reasonable letter carrier should understand and adhere to your request.

330 Votes

Been getting message on scanner when scanning a parcel on street, "is this a duplicate mail piece" scanner icon says no, so when l press enter it goes to barcode so l scan delivered. Is that right, bc when I hit yes in another instance comes up 2,

Asked by jrvitto48 almost 9 years ago

You are doing it correctly by choosing "no" when the question comes on the MDD asking "is this a duplicate mailpiece". The next screen should say "label scanned in error" and then let you choose "delivered". I get this message when I accidentally have scanned a mailpiece twice in a row. The scanner is asking if you have 2 mail pieces with the same USPS tracking number which shouldn't happen. It has nothing to do whether or not it was ever scanned in the office by a clerk. The MDD doesn't hold that information. I think the only time you'd get two packages with identical tracking numbers is if the mailer printed out the same label twice and... Read More +

330 Votes

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Mailman (City Letter Carrier)

Ask me anything!

What do YOU do?

My son ordered some items from amazon and forgot to change the address to our new address. We just moved out of our house on June 30th. The new owner refuses to give it directly to me and says legally he has to give it only to the mail person. True?

Can the mailman decide whether or not you live at an address he is stop delivering mail to both me and my mother but still delivers to our roommate. as far as to write a note with side the mailbox with the roommates last name and " only "next to it.

What gift should I get my mailman, also will I have the same mailman every day or do mail deliverers do it on certain days and take turns!

Some of your customers are used to getting their mail at the same time everyday. Today there was a lot more mail to sort and deliver, so you are later than usual in making deliveries. One customer is angry because he has been waiting for a cheque. How would you address this situation?

Also on Jobstr...

Cool enough, we are both from Long Island. So your answering from your experience is probably good for me. This orientation for me will be in Brooklyn & for 5 days. Two more questions currently on my mind.. 1. When does one take the driving course?

Thanks for your fast response. I only have one more ? You said it's okay to walk through yards. What about landscaping? My mail guy was stepping through my flower beds and jumping up on my porch, making a muddy mess. I asked him to stop. Is that ok?

Been getting message on scanner when scanning a parcel on street, "is this a duplicate mail piece" scanner icon says no, so when l press enter it goes to barcode so l scan delivered. Is that right, bc when I hit yes in another instance comes up 2,

Mailman (City Letter Carrier)

Ask me anything!

What do YOU do?

My son ordered some items from amazon and forgot to change the address to our new address. We just moved out of our house on June 30th. The new owner refuses to give it directly to me and says legally he has to give it only to the mail person. True?

Can the mailman decide whether or not you live at an address he is stop delivering mail to both me and my mother but still delivers to our roommate. as far as to write a note with side the mailbox with the roommates last name and " only "next to it.

What gift should I get my mailman, also will I have the same mailman every day or do mail deliverers do it on certain days and take turns!

Some of your customers are used to getting their mail at the same time everyday. Today there was a lot more mail to sort and deliver, so you are later than usual in making deliveries. One customer is angry because he has been waiting for a cheque. How would you address this situation?

Also on Jobstr...

Cool enough, we are both from Long Island. So your answering from your experience is probably good for me. This orientation for me will be in Brooklyn & for 5 days. Two more questions currently on my mind.. 1. When does one take the driving course?

Thanks for your fast response. I only have one more ? You said it's okay to walk through yards. What about landscaping? My mail guy was stepping through my flower beds and jumping up on my porch, making a muddy mess. I asked him to stop. Is that ok?

Been getting message on scanner when scanning a parcel on street, "is this a duplicate mail piece" scanner icon says no, so when l press enter it goes to barcode so l scan delivered. Is that right, bc when I hit yes in another instance comes up 2,

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