MailmanDave
17 Years Experience
Long Island, NY
Male, 43
I am a City Letter Carrier for the US Postal Service in NY. I've been a city letter carrier for over 17 years and it is the best job I've ever had. I mostly work 5 days per week (sometimes includes a Saturday) and often have the opportunity for overtime, which is usually voluntary. The route I deliver has about 350 homes and I walk to each of their doors to deliver the mail. Please keep in mind that I don't have authority to speak for the USPS, so all opinions are solely mine, not my employer.
I'm not really sure how to answer this question because I would have suggested speaking with the letter carrier or delivery supervisor to make it clear where your apt. is and that you have no access to the packages in the front of the house as the gate is locked and you have no key. You have already done that according to your question. Is the rear apt. accessible to the letter carrier without the key? Where does the mail get delivered to? is it safe to go to the rear of the house? I agree that it's lousy that the carrier just throws the parcels to the front. Possibly a replacement letter carrier delivering the route doesn't realize they can go to the rear even though the packages say so. I would contact the PO and say that situation hasn't been resolved. I'm not sure how much help they will be but you deserve a clear answer and good service from us.
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If you have received incorrect mail in your PO Box, you can do a few things. You can write on the envelope, "addressee unknown" and push it back through the PO Box so it lands on the floor or leave it in an outgoing mail collection box. Either way, the PO Box clerk should see that it doesn't belong to you after you have written on it and either forward it or return it to the sender. You could probably also keep the mail but that may not be ethical especially if it was important mail. I'm sure many PO Boxes get closed and the renter doesn't leave forwarding instructions.
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Will, I am not a rural carrier so I'm not sure how much my tips would help because as city carriers, we are paid for whatever time we work. There is almost an incentive not to work as quickly, but I think most city carrier's give a fair shake and not try to make their day longer. At least I don't do that because I enjoy my free time. My main tip would try to be very organized both in the office and on the route. Work efficiently, but safely, especially when driving. I load my parcels in the order of delivery or close to it. Being more organized does initially take more time, but you should come back with a pretty empty truck not having forgotten anything to deliver. Do you case your DPS letter size mail? If not, you can take it to the street and go through it as you deliver and not waste time in the PO casing it. City Letter carriers generally don't see the DPS letter mail until we finger through it at the delivery point. Along the route and in the office, try not to waste time talking to too many people.
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To be honest Henry, I don't know what happens when you drop a UPS package off in a USPS collection box by mistake. The logical thing would be for us to hand it off to UPS somehow. UPS drop boxes and drivers are pretty easy to find in NYC. You say there is no UPS tracking information that's been updated. Like you said, I doubt it will be turning up anywhere but I don't know what would happen to it unless it's sitting on some pile of errantly mailed items at a mail sorting facility. Nothing surprises me at the USPS when it comes to missing items. I hate to be a pessimist but I hear enough stories of us errantly delivering mail or packages and then who knows what the recipient does with it, if anything. I try to be very accurate and diligent with my deliveries as do most of my co-workers but it just takes a few screw-ups to ruin the journey of a package or letter which was properly mailed. I know I got off on a tangent here. Maybe you could wait another week before considering it lost or call the USPS customer service phone number. I'm not sure how much help they can be in this situation.
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I can't say for sure what should have happened with the check that was mailed to the wrong address. It is bad that the check was cashed by an unintended party. A letter carrier doesn't always know who lives at each address and there are many days where a replacement carrier or CCA (City Carrier Assistant) is delivering the mail. If I'm not sure that piece of mail should go the address on the envelope, I will likely deliver it anyway with a "?" written next to the name. Hopefully the resident at the address would put the envelope back in the mail if it doesn't belong to them and write "doesn't live here" on the outside.
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Another good question that I'll fail miserably at. It's hard to find good gloves that will keep your ha ss warm and dry plus allow you to easily finger the mail. While I walk I wear a pretty regular glove on the hand where I hold the mail and then may leave the hand I use to finger the mail exposed but put it in my pocket between houses to keep it somewhat warm. You may also purchase single use hand warmers which you can keep in your pocket and they should last you the whole work day. Some carriers wear sealskin type gloves. I've never tried some so I can't comment on how good they are. Basically I own many pairs of gloves and just do a lot of experimenting to get it right. If it's raining try and bring multiple pair so you can exchange out wet gloves for dry gloves.
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Do you possibly know me? I've recently had a similar situation on the route that I deliver and it is the first time that I encountered this. The previous owner only put in an individual forward, but the PARS (which is an automated forwarding system that intercepts forwardable mail before it reaches the letter carrier) was forwarding the new resident's mail as well because they had the same last name. I asked my forwarding clerk how to resolve this. She said that the family that left should just put in individual forwards for each family member. The mail also should be excluded from PARS so your letter carrier can look at each piece of mail before forwarding it (if appropriate). This seems to have worked okay as the new resident has been quite patient and I've heard nothing beyond the original, and valid I might add, complaint. I'd recommend speaking to someone at your PO explaining the situation, give them a list of all the valid names at your address and ask that the mail be excluded from PARS so the carrier can look at the mail and decide whether it should be forwarded or not. PARS stands for Postal Automated Redirection System. I hope this works out for you as you shouldn't be inconvenienced just because you moved into a residence where the previous people had the same last name.
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