Ask a Mailman (City Letter Carrier) anything

Have you ever had to sign someone's name for them on a package because they weren't home? and also is there any way that doing this can screw over the customer?

Asked by Fern over 10 years ago

I sign customer's names on accountable mail or packages that need a signature if I know them and they'd likely want that done. I frequently do this but technically it's not allowed unless the recipient has given previous written authorization to do this. So far, it's never been a problem in my career that I've signed for an item, but I don't expect others to do the same. As far as if this can screw over a customer, I don't know. I suppose if you signed for a package for a customer and then never delivered it to them it could be a problem. I think in that case the letter carrier would be questioned because the intended recipient never received the item and will say it's not their signature on the PS 3849 or electronic signature record.

581 Votes

The mailman just knocked on our door and asked my name and I said yes that's me. He did not give me anything he only said the form he was holding was for him to report something and he left. Now I'm worried what it was he needed to report?

Asked by Michael Peterson over 10 years ago

Thanks for your question. We do sometimes get requests from attorneys or collection agencies or process servers which ask us to verify if a certain name received mail at a certain address. I don't know what the form is called but I believe this is legal as long as the proper procedures are followed by the requesting party. They will also ask if they have moved and, if so, what is the new address for the person in question. I receive these forms not too often. If I do get this written request, I just tell the registry clerk or supervisor what the status is of that name because I pretty much know all the names of people who receive mail on my postal route. As far as I know it's usually for a legal matter or debt recovery issue.

581 Votes

Hey! There's a high chance that I'll drop college and become a mailman. Which is a dream of mine! Could you be tell me how to apply and expect? I'm currently the age of 19, legal, and no driving issues.

Asked by Alex over 10 years ago

If you want to apply to be a letter carrier, the process begins at www.usps.com and look for an employment or careers tab. It has been many years since I applied so I don't know the process now. There is an exam, interview, and medical (including a drug test). I don't believe the process is that difficult based on the quality of employees that I've seen get hired lately. If you are hired as a City Carrier Assistant (CCA), you can expect to start out just filling in where needed when routes are overburdened with mail or carriers are out for some reason (injury, vacation, jury duty, military service). It means being very flexible with your schedule and sometimes working as much as 7 days/week. We have regular mail delivery Mon-Sat and then some offices deliver Amazon.com parcels on Sunday. You can apply anytime for the position so I wouldn't necessarily drop college right away. Earning a degree can make you more marketable in other feels. Working as a letter carrier doesn't require any higher education as far as I know. When you start out the pay is approximately $16/hr and there are virtually zero benefits except a small amount of paid time off. There is hardly any guarantee of hours to work and it could take awhile before you become a full-time regular employee which can be worthwhile. I do really like the job, but I did get a bachelors degree many years earlier. I didn't know what career I wanted to have and ultimately wound up at the USPS when I was 27 years old with a lot of encouragement from my father and friends. Working safely and accurately are two important attributes to the job. Good luck to you and please post any more questions you may have!

581 Votes

What do you do if the mail does not fit in the mailbox
Example: there is a box to go into the mailbox but it doesn't fit for whatever reason, what do you do?

Asked by Roy potter over 10 years ago

I'll tell you what I do in this situation (which is common) but I can't say what each carrier will do and I'm sure it also varies by location. We deliver many parcels that won't fit into a mailbox. I bring the item to the front door of the house and leave it on the side of the door. I rarely ring a door bell since I don't need to see anybody to give the mail to. I also work in a neighborhood where mail/package theft is close to non-existent. If you live an apartment building or an area where mail can't just be left near a front door then the letter carrier might leave a PS 3849 Delivery Notice/Reminder/Receipt to notify the recipient that we have mail for you to retrieve from the PO or allow you to authorize delivery and leave mail at a specified location.

581 Votes

Is there a second seat in the mail truck???

Asked by Emily almost 11 years ago

In the LLV, which is the most common vehicle for delivery that is used, there is no second seat. The exception to that is that at our post office we up have 1 Long Life Vehicle with a seat in the cargo area which is behind the mail tray that is in the front left of the vehicle. We use that vehicle as a spare in case one breaks down or is needed by auxiliary help. The other reason it is used is when a supervisor comes with you for the day to inspect your route delivery. Sometimes they will follow you in their own car, but they often will just sit in the second seat. The cargo area opens up to the drivers area with a sliding door which I leave open all of the times.

581 Votes

With you having longevity as a carrier your service is appreciated! With your expertise do you think it would be hard to carry a 7hr route for a rookie carrier?

Asked by PK over 10 years ago

Thanks for the compliment PK. I've been delivering mail for more than 16 years now. I've had a lot of personal ups and downs, mostly off the job, but glad to have continued to work and have the job security of the USPS. If you mean delivering mail for 7 hours, I think that would be hard for most people. But if you mean 7 hours street time that is a bit different because then you'd factor in loading time,lunch and breaks and travel time to/from your route. The route I deliver is approximately 6:40 total but only 5:20 Apprx is actually delivering mail. It's not too exhausting except if the mail load is heavy. My hints are to try to be as organized as you can, don't engage in too much small talk with the customers, and get a good nights rest and have a healthy breakfast. That all works for me. Everybody is different plus the difficulty of the route may vary between cities. I deliver on a flat terrain besides walking up steps to the mailboxes. If you have to walk a lot of hills that could make you more tired. Good luck to you and what might be a 7-hour route could take you longer or shorter based on the above factors.

580 Votes

Can you refuse delivery due to a dog barking? Dog is inside behind a metal security door and the box is next to the door. He’s not loose and there’s no way he can get out. The main door is usually shut, but not always. I’ve never received a notice.

Asked by RJ over 10 years ago

I don't think we should refuse delivery for that but I can't say for sure what we are allowed to do. As long as I felt that the door was secure enough and the dog wouldn't get out I would make the delivery. When you say you've never received a notice, do you mean you have never been told that the dog is an issue? I'm not sure what kind of notice you mean. Maybe the letter carrier refused mail delivery and never said the dog was an issue. I have a few places where I deliver to very loud barking dogs but I have never really had to refuse delivery due to this. It is often stressed by postal management to be very careful near dogs so I can understand if a letter carrier is apprehensive about it, but I can't say what they should do in the situation you described.

580 Votes

Mailman (City Letter Carrier)

Ask me anything!

What do YOU do?

Have you ever had to sign someone's name for them on a package because they weren't home? and also is there any way that doing this can screw over the customer?

The mailman just knocked on our door and asked my name and I said yes that's me. He did not give me anything he only said the form he was holding was for him to report something and he left. Now I'm worried what it was he needed to report?

Hey! There's a high chance that I'll drop college and become a mailman. Which is a dream of mine! Could you be tell me how to apply and expect? I'm currently the age of 19, legal, and no driving issues.

What do you do if the mail does not fit in the mailbox
Example: there is a box to go into the mailbox but it doesn't fit for whatever reason, what do you do?

Also on Jobstr...

Is there a second seat in the mail truck???

With you having longevity as a carrier your service is appreciated! With your expertise do you think it would be hard to carry a 7hr route for a rookie carrier?

Can you refuse delivery due to a dog barking? Dog is inside behind a metal security door and the box is next to the door. He’s not loose and there’s no way he can get out. The main door is usually shut, but not always. I’ve never received a notice.

Mailman (City Letter Carrier)

Ask me anything!

What do YOU do?

Have you ever had to sign someone's name for them on a package because they weren't home? and also is there any way that doing this can screw over the customer?

The mailman just knocked on our door and asked my name and I said yes that's me. He did not give me anything he only said the form he was holding was for him to report something and he left. Now I'm worried what it was he needed to report?

Hey! There's a high chance that I'll drop college and become a mailman. Which is a dream of mine! Could you be tell me how to apply and expect? I'm currently the age of 19, legal, and no driving issues.

What do you do if the mail does not fit in the mailbox Example: there is a box to go into the mailbox but it doesn't fit for whatever reason, what do you do?

Also on Jobstr...

Is there a second seat in the mail truck???

With you having longevity as a carrier your service is appreciated! With your expertise do you think it would be hard to carry a 7hr route for a rookie carrier?

Can you refuse delivery due to a dog barking? Dog is inside behind a metal security door and the box is next to the door. He’s not loose and there’s no way he can get out. The main door is usually shut, but not always. I’ve never received a notice.

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What do you do if the mail does not fit in the mailbox
Example: there is a box to go into the mailbox but it doesn't fit for whatever reason, what do you do?