Ask a Mailman (City Letter Carrier) anything

1237 Questions

Last Answer on February 18, 2022

I had my bank mail a check to someone but it was sent to an incorrect address. The check was cashed/stolen. Would the carrier leave it at an address even though the name was not someone who lived there? Should it have been returned to the sender?

Asked by Nonni5 over 10 years ago

I can't say for sure what should have happened with the check that was mailed to the wrong address. It is bad that the check was cashed by an unintended party. A letter carrier doesn't always know who lives at each address and there are many days where a replacement carrier or CCA (City Carrier Assistant) is delivering the mail. If I'm not sure that piece of mail should go the address on the envelope, I will likely deliver it anyway with a "?" written next to the name. Hopefully the resident at the address would put the envelope back in the mail if it doesn't belong to them and write "doesn't live here" on the outside.

580 Votes

if someone moves and don't put a fwd what should i do with there mail

Asked by china over 10 years ago

I'd recommend that if you received the mail for someone who previously lived at your residence but didn't put in a forward for you to put the mail back in your mailbox and you can write on it "moved" or "doesn't live here anymore". The letter carrier should take it and not redeliver it to you. You also have the option to discard since nobody would really know but I feel that is the wrong thing to do. By putting the mail back in the mailbox you alert the letter carrier that the person has moved from that address.

579 Votes

I ordered an item on Ebay which was to be sent from China to Canada. After being over due I checked my Ebay invoice and discovered I spelled Churchill as Churchhill. Everything else being correct is that typo enough to cause delivery problems.

Asked by Dan over 10 years ago

Your typo of putting Churchhill instead of Churchill on the eBay order shouldn't cause any delivery issues. Items mailed often have spelling errors and typos. As long as the postal service personnel can figure out what was meant by the mailer or be able to decipher unclear handwriting, the item will usually be delivered properly. The delay in the delivery is probably for another reason, but I don't know what that is. I presume the item wasn't sent with any tracking number or that would be able to provide you with some more guidance as to where the item is.

578 Votes

Sometimes our mail is left between our screen and front doors if not in the door slot. Would the mailman take our mail back to the post office if the residents are away and not taking in the mail?

Asked by Sarah over 10 years ago

The answer depends on the individual letter carrier and their initiative to do this. I don't know of any rule that says what we should do if mail isn't being taken in at an address. I'm not sure why mail is left between the screen and front door instead of a door slot unless the door slot is too small or difficult to use. I have rarely taken mail back to the PO if residents are away. I just follow their directions and if they didn't inform me to hold the mail, I don't.

578 Votes

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I got a voicemail saying "This is your mailman, I've got certified mail for. Are you home?" I live in an apartment complex. How did the mailman get my phone number?

Asked by Asmabone1 over 10 years ago

It's pretty rare but sometimes a phone number is printed on the outside of the envelope. I've never heard of a mailman calling a customer to tell him about a certified letter but that doesn't mean it can't happen. If we can't deliver a certified letter the normal procedure is to leave a form called a PS 3849 in your mail receptacle informing you of our delivery attempt and how to go about receiving the certified letter. If I were you I'd ignore the VM unless they were very specific and it's something you were expecting. They also could have looked up your phone number but it's not part of our normal procedure and if it was a mobile # it wouldn't show up on any directory.

578 Votes

Have you ever had to sign someone's name for them on a package because they weren't home? and also is there any way that doing this can screw over the customer?

Asked by Fern over 10 years ago

I sign customer's names on accountable mail or packages that need a signature if I know them and they'd likely want that done. I frequently do this but technically it's not allowed unless the recipient has given previous written authorization to do this. So far, it's never been a problem in my career that I've signed for an item, but I don't expect others to do the same. As far as if this can screw over a customer, I don't know. I suppose if you signed for a package for a customer and then never delivered it to them it could be a problem. I think in that case the letter carrier would be questioned because the intended recipient never received the item and will say it's not their signature on the PS 3849 or electronic signature record.

578 Votes

Can you refuse delivery due to a dog barking? Dog is inside behind a metal security door and the box is next to the door. He’s not loose and there’s no way he can get out. The main door is usually shut, but not always. I’ve never received a notice.

Asked by RJ over 10 years ago

I don't think we should refuse delivery for that but I can't say for sure what we are allowed to do. As long as I felt that the door was secure enough and the dog wouldn't get out I would make the delivery. When you say you've never received a notice, do you mean you have never been told that the dog is an issue? I'm not sure what kind of notice you mean. Maybe the letter carrier refused mail delivery and never said the dog was an issue. I have a few places where I deliver to very loud barking dogs but I have never really had to refuse delivery due to this. It is often stressed by postal management to be very careful near dogs so I can understand if a letter carrier is apprehensive about it, but I can't say what they should do in the situation you described.

578 Votes

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Mailman (City Letter Carrier)

Ask me anything!

What do YOU do?

I had my bank mail a check to someone but it was sent to an incorrect address. The check was cashed/stolen. Would the carrier leave it at an address even though the name was not someone who lived there? Should it have been returned to the sender?

if someone moves and don't put a fwd what should i do with there mail

I ordered an item on Ebay which was to be sent from China to Canada. After being over due I checked my Ebay invoice and discovered I spelled Churchill as Churchhill. Everything else being correct is that typo enough to cause delivery problems.

Sometimes our mail is left between our screen and front doors if not in the door slot. Would the mailman take our mail back to the post office if the residents are away and not taking in the mail?

Also on Jobstr...

I got a voicemail saying "This is your mailman, I've got certified mail for. Are you home?" I live in an apartment complex. How did the mailman get my phone number?

Have you ever had to sign someone's name for them on a package because they weren't home? and also is there any way that doing this can screw over the customer?

Can you refuse delivery due to a dog barking? Dog is inside behind a metal security door and the box is next to the door. He’s not loose and there’s no way he can get out. The main door is usually shut, but not always. I’ve never received a notice.

Mailman (City Letter Carrier)

Ask me anything!

What do YOU do?

I had my bank mail a check to someone but it was sent to an incorrect address. The check was cashed/stolen. Would the carrier leave it at an address even though the name was not someone who lived there? Should it have been returned to the sender?

if someone moves and don't put a fwd what should i do with there mail

I ordered an item on Ebay which was to be sent from China to Canada. After being over due I checked my Ebay invoice and discovered I spelled Churchill as Churchhill. Everything else being correct is that typo enough to cause delivery problems.

Sometimes our mail is left between our screen and front doors if not in the door slot. Would the mailman take our mail back to the post office if the residents are away and not taking in the mail?

Also on Jobstr...

I got a voicemail saying "This is your mailman, I've got certified mail for. Are you home?" I live in an apartment complex. How did the mailman get my phone number?

Have you ever had to sign someone's name for them on a package because they weren't home? and also is there any way that doing this can screw over the customer?

Can you refuse delivery due to a dog barking? Dog is inside behind a metal security door and the box is next to the door. He’s not loose and there’s no way he can get out. The main door is usually shut, but not always. I’ve never received a notice.

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