Jordan
Toronto, ON
Female, 28
Space Waitress, Trolley Dolly, Stewardess...everyone has their own term for us. We are the baby-sitters, life-savers, servers, cleaners and all-around problem solvers for any and every in-flight issue. Sometimes we get a bad rep for being apathetic and miserable despite having what looks like a glamorous job, so here's a peek into the gritty details beneath the shiny surface to explain why the job - though incredible in lots of ways - is more than just snappy uniforms and matching luggage.
Well I was a little late in getting back to you so it could be that you've already had the interview (sorry!) but if not, I can pass along what I was asked during my interview. Apart from the general job-interview questions (Why do you want to work here? What would make you an asset to the company? What are your strengths, and areas that need improvement?), the focus was primarily on my customer service skills. I remember being asked to describe a situation where a customer was unhappy and how I redeemed their experience, and what I like about being in customer service.
My interview stages were a bit different from yours, since I had a group interview with about 30 other hopefuls, and then a one-on-one interview. The only phone interview I had was a language test (which I bombed). During the group interview they observed how we interacted with one another while working together on a simple assignment, (tip: always follow the rules they give you even if they seem pointless!) and then took turns speaking in front of each other (I had 60 seconds to talk about my favourite food. Piece of cake. Or should I say, piece of chocolate! mmm), to see how comfortable we were being in the spotlight.
I think as long as you have some good customer service stories in your back pocket, and showcase how welcoming and confident you are (good attributes for an FA!) you'll knock their socks off. Good luck!
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After the plane lands and the guests have all gone home we usually clean the plane (but that's not typical for most international airlines), clear customs if we flew outside of Canada - even if we didn't step off the aircraft all day - and then pile into a shuttle waiting to drive us to our hotel for the night. At the airline I work for the layovers are between 10-48 hours in any one place.
It can feel like a mini vacation sometimes because we do have some pretty sweet destinations; Barbados, Hawaii, New York, Cancun... and you learn to cram a lot into just a few hours. If you get along with your crew it can be a blast to all grab dinner and drinks and explore the area. Other times you barely have time to shower and fall into bed before you're back on the plane, and you'll hardly notice which city you're in. For some FAs being on the road and holing up in a hotel with a king sized bed, a flat-screen tv and room service is the best way to take a break from being a mom or dad on their days off! It's one of the coolest things about our job if you ask me... and you did!
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Congratulations on getting hired!
So many people have jobs on the side in this business it's hard to remember them all. I considered keeping my waitressing job from before I became an FA, but the lure of having extra days off won me over in the end. The key is finding a job that has flexible hours, since you'll be flying during business hours and some weekends.
A lot of cabin crew bartend or wait tables, and catering companies are also handy places to look for serving gigs since they usually don't require a long-term commitment.
I've noticed that many FAs have obtained their real estate licence in their down time, another job that lets you build your own hours.
There are also a lot of small business owners among my co-workers, who are their own boss: wedding planners, personal trainers, actors, musicians, photographers, landlords, dance teachers, people who sell stuff on etsy... there are no boundaries really. That's not to mention all the FAs who are going to school on the side, in case you want to switch careers later in life.
I just would advise against committing to any kind of set-in-stone schedule since it's not always easy to get the days off you need in the airline business, or to trade shifts. Try to find something with variable hours and that you really enjoy!
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Well, getting away from the hotel and crew is one thing, but accepting an invite to dinner is something else entirely. It's not uncommon for crews to split up, particularly in places where there's lots to do so it's easy to make plans in advance (for example, Las Vegas - some FAs go for the shopping, others for the gambling, some for buffets and some for clubs. Getting the whole crew to agree on a game plan is nearly impossible there). So yes, definitely flight attendants welcome the chance to get out of the hotel, get some fresh air (after all, they've been on a metal tube all day!) and grab a bite to eat.
I think it's really nice of you to want to take someone out and show them the city, especially since having a local as your guide is the best way to explore a new place. I think whether or not they accept will depend on
a) your approach - if you're open to hanging out with the crew as a group that'll be 'safer', also don't pry into which hotel they're staying at. Let the FA divulge that information if and when they want to.
b) the personality of the FA - if they're single and ready to mingle they're more likely to say, "sure, why not?", and
c) the location. Some destinations airlines fly to are at a higher risk for crime so crews tend to stick together and not leave the hotel as often in those places.
If you want to go for it I give you my blessing! I myself have never (intentionally) met up with a passenger after a flight but I know others who have. I hope it works out for you!
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Investment Banker
What's a 100-hour work week like?
Hairstylist and Makeup Artist
How much am I supposed to tip my hairstylist?
Magician
How do you feel about magicians on TV who reveal how tricks are done?
Well, the airlines won't thank me for saying so, but sure! It's a great experience to try and say that you've done it. But don't blame me if you say you'll stay for a year and end up staying ten. I see it All the time. It's just an addictive lifestyle!
Just be prepared that it can be quite a drawn out ordeal to get hired (sometimes 3 interviews and, in my case, a 7 month wait until a training slot became available) and the training is no joke. It's about a month long with a huge amount of information being thrown at you, and roughly 1/3 of that month will start with a pop quiz first thing in the morning. It might be hard to be motivated to get through training if you only plan to stay for a year and you're not that passionate about it. But like I said, you may end up liking it more than you expected, in which case it's a great investment of your time!
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Apart from the wonderful benefits of bypassing security line-ups at the airport and bossing around businesmen to turn off their phone and buckle up their seat belts, FAs at my airline also get limitless cheap standby tickets for themselves and their "plus one". The exact travel privilages vary from airline to airline but at least during the work day you'll get to see some new cities!
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Yes and no. If it's free for the passengers, it's free for us too, so coffee, juice, pop, cookies, etc.
If it's not free for the passengers, we have to pay too - the only exception is if the flight is almost done and there are leftover items that will be thrown out anyway. Then we can rummage through and see if there's something we want, but honestly, serving the same snacks all the time renders them pretty unappetizing, to me at least.
Once in awhile I'll work a catered flight which includes meals and the caterer will set aside some for the crew. That's kind of fun, but it's like any classic "airplane food" tray - some stuff will be scrumptious and others will be unrecognizable.
Generally I just grab a crew water (1.5 litre bottles, you really gotta stay hydrated!) and only dip into the plane snacks and drinks in moments of desperation where I don't have time to sit down and open my much healthier, home-packed lunch bag!
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