Jordan
Toronto, ON
Female, 28
Space Waitress, Trolley Dolly, Stewardess...everyone has their own term for us. We are the baby-sitters, life-savers, servers, cleaners and all-around problem solvers for any and every in-flight issue. Sometimes we get a bad rep for being apathetic and miserable despite having what looks like a glamorous job, so here's a peek into the gritty details beneath the shiny surface to explain why the job - though incredible in lots of ways - is more than just snappy uniforms and matching luggage.
Hotel reservations for crew are under the airline's name, and organized by flight number. Once we check in, we can leave our name at the front desk, just in case someone needs to get a hold of us. Because there is no exchange of payment between the crew member and the hotel, you can't go charging things like extravagant meals and Dom Perignon to your room. Too bad!
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Well I hate to say this but... I have no idea what an IOD exam is! I asked some co-workers and they were as perplexed as I am. Give me a hint and I'll see if I can dig up any answers for you :)
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Variety is the spice of life, and I love that each day I go to work is different from the last. Never the same passengers, on the same plane, with the same crew, going to the same place. I'm not big on routine, so for me, having a few early mornings here and there, with the occasional red-eye flight is no big deal. Some days are 14 hours long, some are only 3. It keeps me on my toes!
The travel is the big draw for me though. I might be just as happy on a train or boat, but planes are fast and fun! I thrive on seeing new places, it just makes me so happy, and while I do miss my bed and love coming home, I also enjoy exploring foreign cities and turning the unknown into the known.
In terms of a career, I'll be honest, there isn't a lot of opportunities or even much ambition involved. If I wanted to move into an airline office position there could be some options for me, but I'm happy on the plane and that's probably where I'll stay until I leave the industry. I've never had much of a career plan, and I didn't grow up dreaming of this job, but for now it keeps me interested and I can feel good about helping people get from point A to point B and hopefully they'll even enjoy it a little!
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Well I was a little late in getting back to you so it could be that you've already had the interview (sorry!) but if not, I can pass along what I was asked during my interview. Apart from the general job-interview questions (Why do you want to work here? What would make you an asset to the company? What are your strengths, and areas that need improvement?), the focus was primarily on my customer service skills. I remember being asked to describe a situation where a customer was unhappy and how I redeemed their experience, and what I like about being in customer service.
My interview stages were a bit different from yours, since I had a group interview with about 30 other hopefuls, and then a one-on-one interview. The only phone interview I had was a language test (which I bombed). During the group interview they observed how we interacted with one another while working together on a simple assignment, (tip: always follow the rules they give you even if they seem pointless!) and then took turns speaking in front of each other (I had 60 seconds to talk about my favourite food. Piece of cake. Or should I say, piece of chocolate! mmm), to see how comfortable we were being in the spotlight.
I think as long as you have some good customer service stories in your back pocket, and showcase how welcoming and confident you are (good attributes for an FA!) you'll knock their socks off. Good luck!
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Hollywood Executive Assistant
Are Hollywood execs as nightmarish as depicted on TV?
Social Worker
What do you think that New York does better or worse than other States?
Flight Attendant
How do you handle belligerent passengers?
Well, if there was a rule that we all had to have a perfect track record before applying there would certainly be a shortage of flight attendants out there! You will need to submit to a medical before you can proceed to training, at which time you may need to disclose any medication you're taking. As long as you are diligent in taking that medication at the right times and in the right amounts, I don't see why that would prevent you from getting a job as a flight attendant, provided you have the skills they're looking for, like an empathetic demeanour, a flexible outlook, and a good work ethic to name a few.
I work with a number of people who have had to get help for various emotional or mental illnesses, so it's not unheard of. In fact, sometimes companies can be surprisingly accommodating and offer avenues for assistance, whether it means putting employees on modified duties until they feel recovered enough to return to their original work, providing insurance to cover prescriptions, or offering confidential counselling.
I can't give you any guarantees, but if you don't give it a shot you'll never know, right? There are claustrophobic FAs, bi-polar FAs, and those of us (like me) that are petrified of heights, but we find a way to work despite those things. So if it's something you really want to try you just have to go for it!
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Congratulations on finishing your course!
The airline industry can be highly competitive and hard to crack, so if you're determined to become a flight attendant just keep applying to any airline you can. If you are willing to relocate, it will give you far more opportunities. Don't let being a foreigner stop you from applying - as long as you have a valid passport and no criminal record you are off to a good start! Once you have secured a job you can begin the process of getting a work visa. Some countries may be stricter than others, but I have co-workers who don't have Canadian passports and they still got hired! Visit the websites of any airline that interests you and check out their careers page, or check out http://www.flightattendantcareer.com for worldwide selection.
In the meantime, keep your ears open for job opportunities at the nearest airport. Becoming a customer service agent for an airline will give you an inside scoop about which airlines are hiring for the inflight department, and you'll get some experience in the industry to add to your resume.
I hope you find something!
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The flight attendant schedule works out to be about half the month off. In Canada it's a requirement to be scheduled at least 13 days off a month, but usually I'll get a few more than that. So really, we're home more often than not, and we get more days off than the average 9 to 5-er, but we may end up working all weekends one month which makes it feel like we don't see friends as often. Most FAs I work with who are parents agree that they spend more time with their kids now than they did at their previous job, whether it was an office job or other shift work. You just have to be prepared to have your days off in chunks, so you may not see your spouse or kids for a week, but then you could have 9 days off in a row! It's unpredictable, but I still prefer it to the alternative!
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