Flight Attendant

Do pilots and flight attendants hang out when staying in a destination city?

Asked by 800number almost 12 years ago

Though I do come across those pilots who think they're above hanging out with the cabin crew, they are thankfully few and far between. Often captains are first to suggest meeting up for drinks and many even go the extra mile and buy the first round or a few appetizers. Of course there will always be some FAs and pilots who, after a long day of flying, just want to hole up in their hotel room and savor the solitude, and consequently they get a reputation for being "slam-clickers" (that's the unmistakeable sound of a hotel door shutting and locking). As for pilots and flight attendants getting a little too cozy on layovers? Well, I will neither confirm nor deny that it happens, but what happens in a layover city, doesn't stay in a layover city, because nothing passes the time in the air like gossiping and, as one FA from another airline told me, "if I don't hear a rumour before 9am I start one".

If you were made Queen of Air Travel for 24 hours, what changes would you implement?

Asked by 2ndhand almost 12 years ago

I would ensure that all crew members were paid for the time spent doing security checks on the aircraft (we're not) and going through customs (we're not) and boarding guests onto the plane (you guessed it, we're not). I would also make it illegal to clip or paint your finger/toenails while on an aircraft, or even remove your footwear for that matter. (it's a public place, do you really want to?) And if I could magically make every TV on every plane always work the way it should, I would do that too, because if you're happy, I'm happy.

What kinds of passengers annoy you the most?

Asked by doodadoo almost 12 years ago

You'd be surprised how many people seem to pack their manners in their checked luggage. When I ask you if you would like a drink, try taking off your headphones instead of yelling, "HUH?" and making me repeat myself several times. Say "please" and "thank you" - parents will remind their children to do this and then forget to do it themselves - and please! I don't have Garbage Can written across my forehead, so stop thrusting your dirty napkins in my face as I pass through the aisle, often with my hands full. But what really gets under my skin is people who stand in the galley and stare at me eating my lunch while saying, "Gee, not much room in here, is there?". Yes, it's a small space, there's no privacy, and the best way to annoy your flight attendant is to loiter in their personal bubble while they try to catch a breather between services. Imagine it as your cubicle and someone's sitting on your computer. And here's a secret - if too many people are in our space, we can ask our buddies in the flight deck to flick on the get-back-in-your-seat sign. Ah, power!

What's the best part about being a flight attendant?

Asked by flamberoyale6 almost 12 years ago

The glamour is what attracts people to the job, but it's the lifestyle that people stay for. It doesn't take long to grow weary of sleeping in hotel rooms, living out of a suitcase, and asking people to turn off their ipads. But what other full time job gives you half the month off and several weeks paid vacation with which to enjoy your travel benefits? (though you'll probably have to work Christmas, bah humbug!) Not all flight attendant gigs are as good as mine, but i work for an airline that doesn't have seniority so it's a very sweet deal - lots of opportunities to fly when I want and where I want. Not only that, but there's endless variety; the flights I work change according to what I request for the month and what's in season, I work with a different crew each 'pairing' (shift), the faces on the plane are always new, and c'mon, being paid to lie on a beach in Barbados once in awhile? I'll take it, thanks!

I assume that some reasonably famous people actually fly on commercial airliners from time to time. If you have had occasion to encounter one of them on one of your flights, did you:

1. Act nonchalant, showing no flicker of recognition on your face?
2. Go to great lengths to provide exceptional service?
3. Ask the passenger if anyone ever told him/her (s)he looks just like the person you know him/her to be?
4. Request his/her autograph (but quietly so that there is no stampede by other passengers, offering their autograph to you or seeking the famous person's autograph)?
5. Let the captain know (s)he has a famous passenger on board?

Asked by Famous person almost 12 years ago

Yes, we do get celebrities once in a while which I find quite surprising considering the airline I work for doesn't offer business or first class, so the A-list are crammed right in with us plebeians. I've had TV personalities, Olympic athletes, musicians and movie stars on my flights. What did they all have in common? I didn't recognize a single one! I'm terrible - every time it was one of my co-workers or another guest who pointed the celebrity out to me, I suppose it's because I just don't expect to see them in real life? So, I am excellent at numero uno: acting nonchalant. Only I'm not acting.

Once the cat's out of the bag and I'm aware of just who is on the plane I try to act casual and give them their space, even though I'm totally star-struck. There's usually at least one flight attendant on board who will jump at the chance to give them free drinks and the best seat in the house, I'm just not that bold. And definitely we tell the pilots! They're always interested to hear stuff like that - life can get pretty dull in the flight deck. I've even had them call Operations just to confirm the identity of certain guests who bear uncanny resemblances to celebs. It keeps us entertained! I will say though that I totally understand why a lot of famous people use private jets. I once had an actress on my flight who was unlucky enough to be recognized in the boarding lounge and subsequently spent the whole flight fending off clueless children sent up by their parents to get autographs, and had about fifty cell phone cameras document her trip to the onboard lavatory. She was gracious about it but it was enough to make me cringe. I guess that's the price of fame!

Hope you don't mind me saying so, but you're a really fantastic writer. Have you ever thought of writing a book about your experiences up in the air?

Asked by Linda almost 12 years ago

How could I mind? You just made my day! I'm really glad you enjoy reading my little anecdotes because I enjoy writing about them. I've only been working as a flight attendant for a few years now so I don't know that I have enough to fill a book but maybe someday I will! I'll have to ask our resident LiteraryScout for advice... ;)

How much training is required to be a flight attendant?

Asked by greenery almost 12 years ago

Surprise, surprise, turns out I didn't need that totally practical four-year degree in cinema studies to become a flight attendant. Actually everything you need to know they teach you. So apart from some handy customer service skills picked up while waiting tables, and a bit of high school French in my back pocket, I was starting from scratch. Training periods vary from airline to airline, but for me it lasted a solid month during which I lived and breathed all things airplane. I relocated to another city for it and spent 9 hours a day, 7 days a week training on the company campus, and enjoyed all my other waking hours studying. I underwent fire-fighting 101, first-aid training, and even got to inflate one of those life-vests you'll find underneath your airplane seat. But most of the training is devoted to learning about the emergency equipment carried on each aircraft (how to use it, where to stow it, and how to make sure it’s in proper condition) as well as practicing shouted commands to deal with emergency situations (fires, unruly passengers, and evacuations). A flight attendant needs strong vocal chords! We had several exams throughout training and many drills within the month. We got one chance at a re-write and if we failed we were out of a job. Every flight attendant, or FA as we call ourselves, must return to the campus for a few days each year to get re-certified. It's like a very stressful forced migration. In any training setting we only spend about 5% of our time focusing on the customer's experience so remember that next time you're on the receiving end of some crummy airline service - we're qualified based on our ability to save your life, not our bedside manner.

If I'm allowed to pass through security with my carry-on (which meets TSA size requirements), why do they make me check it anyway when I get to the gate!?

Asked by Grrrrrrr almost 12 years ago

Ah, now that, my friend, is because everything about airport security is designed to confound and frustrate you! But I'll do my best to provide some insight in the carry-on department. The people at the security checkpoints who x-ray everything from your laptop to your unmentionables are government employees working for agencies like the Transportation Security Administration. Their main concern is ensuring that the contents of your luggage are safe, and I'm quite sure the only size requirements they uphold are for liquids, gels and aerosols - not the size of the suitcase they're in. According to the TSA website this is to dissuade you from transporting questionable substances like gasoline, tear gas, and copious amounts of gravy. Airlines on the otherhand, are more concerned with what bags will fit in the overhead bins or underneath the seat, and what can be lifted by flight attendants without the use of a crane. Since each airline uses different models of aircrafts, you'll have to check their website to find their particular carry-on restrictions for weight and size. Which is just what I told a random stranger who passed me on the street while I was in uniform and asked me if his accordian would fit in the overhead bin on his flight to Greece. Here's hoping the reason he needed it in the cabin with him was because of its fragility and not because he wanted to serenede the other passengers for 10 hours.

How does the flight-assignment process work? Do you always work with the same team of flight attendants?

Asked by holachica1 almost 12 years ago

The airline I work for is quite unique in that we don't base our schedules on seniority, so someone who's been working at the company for 10 days has an equal chance to get a dreamy layover as does the FA who's been there 10 years. Every month we plug our requests - days off, layovers, length of pairings, etc - into a computer program and a week and a half later it spits out a schedule. It tries to make as many people happy as possible based on the premise that everyone will want different things. It works quite well, but generally you can expect two months to be great and the third to be well, not so great. I tend to work with a lot of the same people because I live in a city with less than a tenth of the company's entire FA population so we see each other more often. Outside the city, I can work with someone once and never see them again for the rest of my flying career. I suppose that's a pro or con depending on the person!

Does traveling all the time put a strain on your relationships with friends and significant others?

Asked by ppj2312 almost 12 years ago

I'm sure that in some cases it does, but there are ways to make the job work for you. Parents can request to work 1-day pairings so they can be home in time to put dinner on the table. Other FAs prefer to work 5 days in a row so they'll have a week off to stay home afterwards. As for the significant others, we just try to have one in each city. Kidding. I'm a fan ye olde adage 'absence makes the heart grow fonder', plus I'm lucky to have friends and family that support what I do - maybe because they sometimes benefit from the flight discounts...

How do you handle belligerent passengers?

Asked by startMEup almost 12 years ago

The ideal way to handle a guest who isn't cooperating is to deny them boarding. Unfortunately that only works while we're still on the ground and as of yet we haven't resorted to booting people off the plane mid-flight. So, common sense diffusion tactics are a good back-up since often people who are upset just want someone to listen to them and strangely, yelling at them can make things worse. If people are beyond upset and moving more towards aggressive, drunk, and borderline abusive, we resort to cutting them off from booze, informing the captain, and in extreme cases, having police meet the aircraft. Oh, and because it's not uncommon for a plane to be staffed with a handful of 90lb girls in heels, we have rehearsed procedures in case a passenger three times our size gets violent, but if I told you about those trade secrets I'd have to kill you with my stiletto. Sorry.

What's the scariest flight you've ever been on?

Asked by iceme almost 12 years ago

I once worked a flight which encountered clear air turbulence and we dropped so rapidly that people hit the ceiling. Thankfully most people were seated and there weren't any serious injuries. I had been sitting but not buckled up (take note seatbelt haters!) and I flew into the air several feet and landed in a heap on the floor, covered in water from an overturned bottle with one shoe off and the other shoe on. It happened so suddenly i didn't have time to be scared, but I was shaken up afterwards. I now have a healthy respect for turbulence and do my best to keep carts and guests secured in their proper place! Apart from that the scariest experiences I encounter are the onboard bathrooms and I'll spare you those details.

Why do I have to put my seat-back forward during descent? What effect could that possibly have?

Asked by grrrrrr almost 12 years ago

It may seem like a last ditch effort to make you as uncomfortable as possible before letting you out of our clutches but there's actually a good explanation for our fixation with your seatback. Take-off and landing are considered the critical phases of flight during which accidents and incidents are most likely to occur. When we secure the cabin before arrival our goal is to whip the plane into shape so we can increase each guest's chances of survivability should something go wrong. Bear with me as I get a little morbid. Say the landing gear doesn't fully extend, or something unexpected blocks the runway causing the aircraft to come to a really sudden and forceful stop. Your body will be thrust forward toward the nose of the plane. If you're in a reclining position your body will have further to travel and even one or two inches at that speed can create a lot of momentum resulting in a more damaging impact on your body when it hits the seat in front of you. By sitting more upright you're putting your body in a position closer to how it will naturally react if thrown forward. Each chair is designed to absorb the impact from your body should you be unexpectedly thrown forward. However, if the guest in front of you has their seat reclined you'll hit it at an awkward angle and possibly injure yourself further. Finally, imagine once the plane stops there's cause for an evacutation (what a bad day you're having!). The faster you can get out of your seat and out the door the better. If the row in front of you has even one seatback reclined it will restrict your access to the aisle at a time when each second counts. We ask people to stow their bags as far as possible underneath the seat in front of them for the same reason. I hope that makes it a bit easier to stomach the next time you get rudely awakened from your nap to bring your seat forward! If you don't understand why we're asking you to do something chances are there's a safety regulation behind it.

Have you ever caught anyone joining the Mile High Club?

Asked by Happy Pappy almost 12 years ago

I'm relieved to say that I can't provide any sordid details when answering this question, having never caught anyone having that kind of fun on my flights. However, that hardly makes for an interesting answer so I polled some of my co-workers to get some insight. The general consensus? Yes, the Mile High Club happens, but not as often as you might expect. (or maybe it happens all the time and people are just very discrete? I doubt it.) It seems like every flight attendant knows some story about people getting caught in the act but very few have actually stumbled upon it firsthand. I'm willing to bet though that FA's who work red-eye flights while the cabin is nice and dark, on airlines that hand out free blankets, or on planes with really spacious restrooms deal with would-be Mile High Clubbers far more often. And when it comes to the employees themselves giving a little 'extra service', I think a lot of cabin crew have spent too much time cleaning the insides of a plane to really get turned on by the idea of getting it on in one. More common is "midnight knocking": you get to the hotel, say goodnight to your crew and everyone parts ways. Not long after there's a knock at your door. It's someone from your crew! Turns out they forgot to pack toothpaste, or their phone cord, or, my favourite, they need to borrow a cup of tap water to iron their uniform. Subtle, right? But if you’re the kind of person looking for an impromptu hook-up, a line like that does the trick. Even if it is a little hard to swallow. ...That's what she said.

Do flight attendants ever date passengers? What's the best way to ask one out?

Asked by StevieO almost 12 years ago

I think the idea of hooking up with a flight attendant is alluring to guys, and maybe even exotic, until you actually step on a plane and realize you're surrounded by screaming children, tense travelers, and the occasional person vomiting. It's not exactly your typical bar scene (well, maybe that last part is... ). In fact, I think I get propositioned more when I'm in uniform on my way to and from the airport than on the plane itself. Go figure. That said, some passengers show an interest and act on it, but it's not too common. Here's what I've seen, from the playing-it-safe approach to downright inappropriate: A note addressed to the flight attendant containing contact info. Meanwhile the passenger has fled the plane without so much as a "hello". Recommended for the super-shy admirer. A popular move is to casually hand over a business card, typically while exiting the plane and the flight attendant is doing the "Thanks, buh-bye!" part of her routine. Men that are a little bolder will corner the flight attendant in the galley after service under the guise of asking for a drink or waiting for the washroom, but really they want to add them to Facebook and brag about the album they just recorded. Older men get away with bum-pinching and inviting girls to sit on their lap. Dirty scoundrels. What it boils down to is this: if you're really confident and make a blatant attempt to pick up the flight attendant and get shot down, you're trapped for potentially hours of awkwardness before you can escape into the airport. It's pretty tricky to find the opportune moment to strike up a conversation with a flight attendant since there's inevitably a captive audience and it's easy to get in the way . Conversely, I have co-workers who love to pick up passengers on flights and in some cases end up dating or even marrying them. I myself however, haven't been single since starting this job but based on what I've seen I'd have more luck finding a good date on the ground!

What are your thoughts on the Steven Slater incident?

Asked by Anne almost 12 years ago

Like most people, I saw Steven Slater as a bit of a hero for acting on impulses that probably every person who works in customer service can relate to once in a while. Hearing about his impomptu exit from the plane made me cheer inwardly the same way I did during that scene in Office Space when the guys destroy the fax machine. The fact that he grabbed a couple beers on his way out is the icing on the cake. However! The safety-conscious flight attendant part of me was dumbfounded that any crew member in their right mind (or even slightly out of it) would open an aircraft door and intentionally blow a slide for any reason other than an emergency evacuation. A huge emphasis during our training is put on the handling of aircraft doors because those inflatable slides are fast and powerful enough to harm and even kill someone if engaged improperly. If we so much as arm the doors incorrectly we get written up, re-trained and disciplined. On top of that, I wonder if Steven stopped to consider whether the engines were running, or noticed the proximity of other planes in the vicinity before fleeing the cabin... it's a seriously risky choice to jump out of the plane, which is why if someone's driving me crazy on a flight I walk away and ask another crew member to deal with it until I've cooled off. And then I grab a couple of beers - at the hotel!

Do you notice any difference in the way you're treated by first class passengers vs. coach passengers?

Asked by My Grain over 11 years ago

I wish I could provide some juicy stories to answer your question but sadly, the airline I work for does not offer first class. So I'll just say this, I've seen passengers with all shapes and sizes of bank accounts and there's no rule for who is going to treat me best, although wealthier folks do tend to be lower maintenance. But what it really comes down to is a person's attitude. If someone marches on the plane with a sense of entitlement I can guarantee we won't get along because they've forgotton I'm there for their safety, not to fetch their slippers. On the other hand, guests who are polite and appreciative will have me bend over backwards for them whether they want the world on a silver platter or just to be left alone, and I'm willing to bet that there's no correlation between the two behaviours and the price of the ticket. Maybe one day we'll introduce first class and I'll be singing a new tune, but until then I can assure you that manners are something money can't buy!

Seems like a lot of passengers get completely sh*tfaced on flights and can get out of hand. Do airlines talk about doing away with alcohol on flights?

Asked by veroniche almost 12 years ago

You're completely right! Alcohol has got to be the number one cause of passengers getting out of hand - in my experience at least - and yet I've never once heard it suggested that we remove the bars from our inflight service. My guess is that the sale of alcohol is too big of a money-maker to do away with it completely, and that it's a case of not letting the few unruly people spoil the fun for the majority of guests who can handle their liquor responsibly. Airlines, like restaurants, have liquor licenses, and ours restricts us from serving alcohol on the ground and between certain hours. We do try to monitor alcohol consumption quite closely onboard by not serving doubles, communicating to other crew members how many drinks have been served to guests, and not being shy when it comes to cutting someone off. And don't even think about drinking the booze you bought in the airport duty-free store because we will hunt you down and pour that precious $10 bottle of tequila right down the bathroom drain faster than you can say "Ole!" My one soft spot is for nervous flyers who pound back shots in the boarding lounge so that the flight will pass in a blurry haze, but even they have to be denied boarding if they're too drunk because you never know how someone will behave under the influence and nobody wants Dr. Jekyll turning into Mr. Hyde at 40,000ft.

Why are flight attendant uniforms so antiquated, boxy and "unsexy" -- is that done deliberately?

Asked by raul h almost 12 years ago

Ouch - you don't mince words, do you? Well you've just opened a can of worms by touching upon one of the most contentious issues among flight crews aside from scheduling - uniforms! We love to hate them, and no two people agree on how they should look. Some employees take great pride in looking polished and will tailor and dry clean their ensembles to perfection. Others put comfort first and prefer not to invest money in a wardrobe they never liked to begin with. But regardless of what us common people think I can guarantee that blood, sweat and tears are poured into each decision on a corporate level so what you see on your flight attendants is no accident. There are several criteria a uniform should meet. Crew members must be easily identifiable for obvious reasons like emergencies, or gaining access to restricted areas, just to name a few.. This might explain why some iconic uniform features such as epaulets and neck scarves have such staying power, though some airlines have strayed from the norm (with varying success). Uniforms need to be durable, comfortable, allow freedom of movement, and offer some degree of protection to hazards found on the job. Inspiring confidence and respect in the passengers is always a plus - it's amazing the things people assume I know the minute I step into my little suit! Affordability is another key factor, though some airlines take the cost of the uniform out of an employee's pay. And yes, ideally a uniform will look good too, which is why there's no shortage of fashion designers who have been commissioned to collaborate with airlines to create a look that reflects the colours and culture of the company while still looking fresh and (somewhat) stylish. The sad truth is that in many countries there are laws that prevent airlines from only hiring the young, thin and pretty to model uniforms and the result is people of all shapes and sizes struggling to fit into a single outfit. It's like dressing a thousand bridesmaids. So if you see a crew of elegant flight attendants in perfect formation, chances are their airline has yet to update their code of ethics in the workplace! The stories you hear of girls getting fired for gaining weight, getting married, or that pesky thing called aging are true. And one more thing and then I promise to shut up - our uniforms may be unattractive but it's all relative. Compared to bus drivers, nurses, police officers, and fast food employees, our uniforms aren't half bad. Please just don't expect us to look like a Halloween costume version of ourselves!

Is your airline (or any others you might be aware of) trying to improve the quality of airline food, or is that pretty much a lost cause?

Asked by Tripp over 11 years ago

Sometimes I think airplane food has such a bad rep that it can never redeem itself, though I wouldn't go so far as to say it's a lost cause. It can be pretty disastrous though, so why is that? Well, for one thing, there are endless variables that determine what gets offered on your flight. Does the product have a long shelf life? How much does it weigh and how much galley/bin space does it require? Is it available at all our bases? How can we maintain food safety guidelines at 40,000 ft? The multi-million dollar question is how much will it cost, and will it be worth it? If a ticket on one airline costs $50 more than the competitor, but their food is better, who will you choose? There's an infamous story passed around about American Airlines saving tens of thousands of dollars by removing a single olive from each of their first class salads. While I don't know the truth behind the rumour, it's a pretty accurate message about today's economic climate. With fuel prices and aiport taxes skyrocketing right now, inflight food is more of a casualty than a priority. In the case of my airline, we opt to not carry ovens or microwaves due to the weight and subsequent fuel costs. Instead we have caterers in cities across the country who provide us with local cold meals. It's terribly difficult to anticipate what each passenger needs so unfortunately people with dietary restrictions (vegetarian, gluten intolerance, etc) can get overlooked. Even when the airline tries to accommodate guests with healthy options, they don't sell well and end up costing more money than they make. Given the choice between a chocolate bar and an organic tahini bar, 99 times out of 100 people go for the chocolate. (I am one of those 99 people) I think airlines are trying to adapt to a modern consumer in a very competitive market while still turning a profit. You'll notice you get fewer freebies and more buy-on-board options, to mitigate spoilage. Instead of being offered a tray of unidentifiable meat and pasta, you may see individual sized packages of familiar brand snacks. As technology advances I hope that tailoring your flight with personalized meals will become more commonplace. I know it's not great, but don't give up on us yet! Also don't be shy about packing snacks for the ride... just in case ;)

What benefits or discounts do you get on air travel for yourself, friends, family, etc?

Asked by NYCbunny almost 12 years ago

Myself and whomever I designate my lucky companion get to fly anywhere the company flies essentially for free provided we go standby. Unfortunately we're not immune to airport fees and taxes so we do pay a little something for each ticket. My parents also get a discount (not as fantastic as mine, but good), and i'm able to fly standby on other partner airlines for a much cheaper fare - with the small chance that I may even get bumped to first class if the gods of silverware and infinite leg-room are smiling down on me.

Does it annoy you when people use the flight attendant button? Whenever I use it, either (a) no one responds, or (b) if someone does respond she seems annoyed about it.

Asked by Harriet, dammit about 11 years ago

I have to be honest with myself... Yes, it does annoy me, because 9 times out of 10 the passenger is just impatient and treats it like a speed dial to his personal bartender, or they mistakenly hit it while trying to turn on their reading light. If you are ill or you spill something or see smoke or are being harrassed, yes, hit your call button! But if you just want to know which city we're flying over, try to wait til one of us walks by and give us a wave (notice I said wave, no grabbing or snapping fingers unless you really want to piss us off). I know we're prickly about it, and I admit they do serve a purpose, but I think people would be a lot more selective about why they used it if they had a call button at their workplace too. Oh and by the way, that city we flew over? No idea. Flight attendants don't look out the window much!

Have you ever met a frequent flyer who was in the process of a mileage run, where they are flying purely for frequent flyer status?

Asked by Actuary about 12 years ago

I'm afraid my boring answer to this is no, I have not. The airline I'm with currently flies more vacationers than business travellers, who only take one trip a year on average (if that). Also our loyalty program is fairly new and recently underwent a marketing makeover so a lot of our customers are only just learning about it now - but maybe in a year or two I'll have a good story about a frequent flyer!

I travel a lot...what would make a flight attendants day as far as a little door prize? Snacks, candy, Starbucks Via coffee, any ideas?

Asked by Iluvsmilinghappypeople about 11 years ago

Wow, you're my favourite type of traveler! You hit the nail on the head, FAs love all those things (even the ones who claim to be on a diet can't resist a free bag of M&Ms!). When I travel on other airlines I bring treats too, something that can be easily shared so that it can be divvied up amongst the cabin and flight deck. If you really want to butter up your crew you can give magazines too - the trashier the better! Cosmo, Hello, weekly gossip mags, etc. They're the perfect thing to flip through between services and even the male flight attendants like them - though they might try to deny it. Maybe you're just doing it out of the goodness of your heart, but when someone brings my crew treats I like to hook them up with free stuff during the flight - if you scratch my back, I'll scratch yours!

Do you retain any perks even after quitting / retiring? (ie, can you still get discounted tickets?)

Asked by smeehoo over 11 years ago

When I retire I won't collect a pension or retain my medical and dental benefits but you'd better believe I'll be clinging onto those cheap flights until I die or the airline goes under - whichever comes first! So though I may be penniless and sickly, I'll still be collecting stamps in my passport. I'll be like a wandering hobo who jumps on airplanes instead of empty train cars. I imagine policies differ from airline to airline, but at the one I work for an employee is eligible for retirement once the sum of age and their years of service equal 60... so I still got some time to put in. If you quit you give up all your benefits and standby travel privelages - which leads to totally disgruntled employees sticking around way past their best before date. I can't blame 'em, once you get a taste of cheap flights the thought of paying full price is pretty unappealing!

Based on my last dozen flights, it really seems like Virgin Airlines makes a point of only hiring very attractive women as FA's. Is this common knowledge amongst you and your colleagues, and is there any discrimination going on there?

Asked by the maestro over 11 years ago

This would be a great time for me to mention that I work for Virgin! Except that I don't. In fact I've never even had the pleasure of stepping onto their aircraft, so you may be more of an expert in this area than myself, but just yesterday I worked with a former Virgin FA so I picked her brain. While she couldn't say that they openly discriminate against less attractive women, she did mention that they include height and weight measurements in their initial medical screening, the range of their uniform sizes is quite restricted, and their grooming standards are as high as their heels. (hair elastics must be concealed with hair or ribbon, shoes are selected by the airlline, etc) They may not require a photo attached to the resume like some airlines, but it would be naive to think looks don't play a part in getting the job. Virgin Airline's marketing really plays up its sexiness, so selecting employees who will represent that product only makes sense. You can call it discrimination but how many bars, restaurants and retail stores do the same? As for how us other airline crew feel about it, we were all drooling over Virgin's latest uniform makeover - we're definitely aware of how they've carefuly manicured their image. And while I'd rather work for a company that places its emphasis on personality, I concede that the rest of us could learn a thing or two from Virgin's strict standards because it really helps to create a cohesive product and portrays professionalism. Besides, who wants to be the ugly stepsister to Virgin's Cinderella?

what should i study in advance to prepare me for the flight attendant exam..

Asked by mc about 11 years ago

I'd like to know the same thing!

The exams used during initial training and recurrent training vary from airline to airline and year to year, not to mention that some aviation rules differ depending on the country in which you work.  Generally, flight attendants are tested on their knowledge of emergency equipment and procedures.  You'll be required to know the proper stowage compartment and operation of each tool on board, such as fire extinguishers and life rafts.  Each aircraft is configured differently so the amount and location of these items will change. 

The airline industry is built on procedures.  Flight crew need to be prepared as much as possible for all the unpredictable scenarios that can arise midflight, so we are indoctrinated with procedures to fall back on in emergency situations when there may not be time to improvise or even think clearly.  For example, there are steps to take when there is a decompression, or a sick passenger, and I need to remember the order of those tasks both when I go to write an exam and face those events in real life.  These are all things that are taught during your initial training though, as well as outlined in the manual each flight attendant is given and has to lug around on every pairing, taking up precious space in their luggage.  I'm not bitter.

The one thing I can suggest to study before you even begin training is taking a First Aid course.  Again, the airline will teach you everything they require once you've been hired, but it intimidates a lot of prospective flight attendants (translation = they get poor grades on that section of the exam) so it couldn't hurt to go over it ahead of time! 

Hope that helps!

Actress Evangeline Lilly "passed gas" in a rude passenger's face once as a flight attendant. Ever do or see someone do that?

Asked by Geoff over 11 years ago

Haha, no I haven't. I'm sure it happens though, just not as brazenly. I have heard of "crop-dusting" - passing gas as you casually walk through the cabin, rather than doing it in your own galley. Sadly gas is a fact of life in the air and all that going up and down can take its toll on your insides. Much like a plastic bottle that dents and folds in itself on descent, or a chip bag that expands to the point of bursting, so your intestines inflate and deflate with the motions of the plane. It's glamourous. But hey, it's not a bad weapon if someone is being a jerk!

What are your thoughts on the overhead luggage "cheats" (stuffing three bags in the locker, putting stuff near the door rather than their seats so they don't have to carry it all the way down, etc)

Asked by Mary W about 11 years ago

Oh those sneaky people! To be honest it doesn't affect me too much when people bring extra bags on, but it can really screw over the other passengers who get stuck boarding last. When the overhead bins fill up we have to 'gate check' the extra bags and load them into the belly of the plane instead, which is a drag for the passengers who no longer have access to their carry-on goodies, and it can also cause delays. The customer service agents in the airport try to screen bags at the boarding lounge to help us out, but there are always people who manage to get a third carry-on past us. Similarly, the people who steal the space near the door when they're sitting mid-cabin are forcing the passengers near the front to stow their bags several rows away, so I try to remember to close the first few overhead bins before boarding to dissuade the bin hogs from striking. We really need those bins free since, on our planes at least, guests in the front row aren't allowed to keep anything by their feet for take-off and landing. Oh, and the FA's sometimes want some space to throw lunches and aprons etc. up there too, but we try to be considerate!

Do I actually have to wait until my seating section is called to board the plane?

Asked by Marjorie about 11 years ago

I won't go all crazy on you like the airline employee in Meet the Parents, but it will help us both out if you wait. You might be one of those ultra efficient, savvy travelers that packs light and knows where they're going but sadly most people make boarding a plane about as fun as herding cats. Boarding by section just helps to relegate all the congestion to one area of the plane so we can keep things moving. In other words, rather than having Mrs 3E get on first and then block the aisle for five minutes while she digs around in her carry-on for her headphones, we let Mr back-of-the-plane get on and he can rummage around all he wants since he's not in anyone's way. Oh, and if you're sitting in the emergency exit row it really helps us out if you pre-board when you are called, since we have to do our little safety song-and-dance for you. May I take this moment to get something off my chest? When you board the plane and I greet you and ask to see your boarding pass, i don't care what seat you're in! I'm checking to make sure you're on the right plane so that you don't end up in Sydney, Nova Scotia when you really wanted Sydney, Australia. The day someone steps on and announces the flight number to me instead of their seat number I will shed tears of joy. Ok thanks, that feels better!

When I order soft drinks on a flight, sometimes the flight attendants pour me a small cup, and other times they give me the whole can. What makes them decide either/or?

Asked by skyhighsnoozin about 11 years ago

It depends on what side of the bed they woke up on that morning.  :)

Actually most likely it depends on how many more cans they have left in stock for other guests and possibly other flight segments before the plane is catered again.  There's no rhyme or reason, but I'll work a flight where every second person asks for ginger ale or tomato juice and before you know it the entire plane is stocked out!  When that happens I'm sure I cringe when someone asks for the whole can.  It could also depend on where you're sitting - usually when serving my last row of passengers I offer the whole can so that I'm not bringing a bunch of half empty cans to the galley, since all those leftovers just get dumped down the drain otherwise. 

If someone asks for a can, I'll always give it if I have it.  But for those FAs that are a bit more stingy, it doesn't hurt to ask really sweetly!

how much would someone entering this profession make?

Asked by selena about 11 years ago

I think the starting wage at most airlines in Canada and the US for a flight attendant works out to be around ~$32-35 thousand per year.  That doesn't include per diems, which are untaxed and will fluctuate with the kind of pairings you work.  It may seem like you should be making more because hourly wages are in the mid-twenties to start, but since on average a flight attendant only works 80 hours each month (as opposed to the 160 hours demanded by an office job) it works out to being similar to entry-level positions in other fields. 

You can expect to max out around $49-50 thousand after several years at a single airline, however you can augment that by either working lots of overtime, or upgrading to a cabin manager position which from what I hear adds at least $10 onto your hourly wage - along with a mountain of paperwork!

Is it true there's a height requirement to be a stewardess?

Asked by candace about 11 years ago

Yes it's true! Not all airlines post the height requirements on their website so there could be some exceptions, but typically they're looking for employees who fall into the 5'1-6'2 range. The exact height varies according to the aircraft type the airline uses, and sometimes you'll see it listed as a "reach" requirement, so I suppose if you are petite with unusually long arms you could still be in luck! Flight Attendants need to be able to reach the overhead bins and access emergency equipment (some of which is stored in ceiling compartments), but not be so tall that they need to duck to get through the cabin. I will add though that I've worked with girls who need to hop to close overhead bins, so I'm convinced that personality and work ethic can trump pesky height requirements at the end of the day!

Is it ever ok to come in the back and talk with you,
I know it is your area, and you need time too. But if one is interested in befriending one of you FAs as I have great respect for your positions and thank you for your work you do

Asked by Sky about 11 years ago

Wow, thanks!

Absolutely it's ok to come hang out with us, just try to, as we FAs say, "assess the situation".  If it's turbulent, or there are carts out in the galley being prepped or stocked for service, better to wait.  But if the seatbelt sign is off and the crew are sitting around reading or chatting, feel free to come say hi!  I can't guarantee that every FA will be in the mood for small talk (if its been a particularly busy flight they might just need a few moments' break from people) but I would really miss it if guests onboard never struck up a conversation with me.  It's fun the people you meet on a plane, everyone going on their own journeys.  Having a moment to stop and connect with someone amid the hustle and bustle of a flight can serve as a welcome reminder that we're all human.  Maybe that sounds cheesy, but it helps to bring the customer-service side of me out!

Can flight attendants drink alcohol before a flight? Like, do you have the same restrictions as pilots?

Asked by Talia about 11 years ago

I'm sure you'll be relieved to know that no, we cannot consume alcohol before work and go all Denzel on your flight. There are federal restrictions in place for us just like there are for the pilots. In my case, the airline I work for has chosen to add their own rules as well; our government dictates that crew must stop drinking no less than 8 hours before the flight departs, but the company has amended that to 11 hours. I have seen my share of drinking on overnights and I fully support the 11 hour rule, and it's taken very seriously by the crews. You might be tempted to finish the rest of your pint after the clock has struck but you never know who might be watching (another crew member, hotel staff, etc) and it's not worth losing your job over it. I've even sat down to dinner and seen the captain set an alarm for five minutes to cut-off so that no one accidentally over drinks. It can be a pain sometimes, but the pain of flying hungover would be far worse!

Hello, i'm setting my hopes to become a flight attendant. but, it will affect my personal life. like getting married and such, what shall I do, can I still have my own family and make time for my family? and how's it like being up in the air?

Asked by Insha about 11 years ago

Oh pish posh, marriage can wait!  Just kidding, to be honest there are probably a hundred different opinions amongst my co-workers on this subject so I'll just tell you what I've seen.

A LOT of FAs are married, many with kids of all ages.  It may not be conventional, but it's definitely possible to have a fairly traditional family life while still enjoying a job that takes you around the world.  You'll want to consider that you could be gone for several days at a time but overall you will enjoy more days off each month than a 9-5 job will offer.  You may also have the option of requesting one-day shifts so you could be home each day to see your loved ones.  And if you score a sweet layover many non-charter airlines allow their employees a travel companion who flies at a really reduced cost, so your honey could come with you!  If down the road you have kids, it really helps to have flexible daycare, or even better, a relative who will welcome your little cherub with open arms while you take to the skies. 

Ultimately what matters most is that your spouse supports you.  I won't lie, I have seen some break-ups at work that resulted from the strain of too much time apart, but if your partner is excited about your career and trusts you - that's key! - you won't have to choose between your dream job and a family.

One last thing - life in the air can be socially rewarding since you're always meeting new crews and passengers, but it's also physically exhausting.  Many of my fellow FAs would agree, that once you get your feet back on the ground and through your front door, the thought of doing anything that requires more energy than a bath can be unappealing!  Having an understanding person to come home to - who won't take it personally that you just want to zone out for a few hours - is a great help.

Personally, I hope you go for it!

Are flight attendants supposed to avoid using the lavatories during the flight? Do you ever find yourself desperate to pee while in the air?

Asked by Thenumberclubs about 11 years ago

Haha, all the time!  I guzzle so much water to stay hydrated while at work that yes, I often am rushing to use the bathroom whenever it's free.  While we are never told to avoid using the lavatories during flight, it's common courtesy to let guests go first.  If there's a never-ending line up (which is most flights!) I queue up like everyone else.  The one time I do butt in line is when I need to wash my hands before and after service.  Unfortunely the planes at my airline aren't equipped with sinks in the galley so we have to push our way into the lavs once in awhile in order clean up so we can do our job.  Oh, also the pilots will pull rank and jump the line in order to get back into the flight deck sooner, but I've never seen anyone have a problem with that!

What exactly is 'per diem" I did a reasearch about it , but does not give a clear discription. Is it the hours you spend at the airport in between flights? Also when you are on home reserve, do you get paid and how much? Is that per diem?

Asked by Nicole about 11 years ago

Hey Nicole, a per diem is an hourly payment that a crew member receives for their hours spent away from base, whether they're flying, sitting in the airport, or out having dinner with the crew.  They kick in once the plane pushes back from the gate at the beginning of the workday, and keep adding up til the plane parks at the end of the pairing.  They're meant to help offset the expenses of living away from home - basically lunch money.  Some flight attendants specifically seek out 4 and 5 day pairings because the per diems accrue even while you're sleeping, and as a result you'll end up with an extra $400 in your pocket that is tax free.  It gets added to your paycheck after the government takes their share of your salary. 

Per diem rates are determined by the cost of living in the country that the crews overnight in.  For example, when I have a domestic layover in Canada my per diem is lower than when I have one anywhere in the US or Caribbean.  This helps to cover the cost of exchange rates too. 

Payment for when FAs hold reserve is a very finnicky business.  If we don't get called out, we get paid a pre-set amount of hours (4.5 hrs at my airline) even though you're technically on call for more than double that amount of time.  If you do get called out to work something, you get paid whichever amount is greater.  So if, for instance, you get called to work a one hour flight and then go to the hotel and are done for the day, you'll still get your 4.5 hours for that day.  I hope that clarifies things for you!

Do you have to know all of the airport codes for the test?

Asked by Christine about 11 years ago

Nope! The airport codes are handy to know but that just comes with time. For my training we had online courses we needed to complete before our in class training began, and there were some exercises included to quiz you on your airport codes knowledge, but they were open book and mostly for fun. I freely confess that when I get my monthly schedule I have to google where I'm flying sometimes!

did you always want to be a flight attendant?

Asked by taylor about 11 years ago

Actually no, I didn't.  Growing up I wanted to be a meteorologist, or an illustrator, or a jedi.  The epiphany to become a flight attendant only came to me during my third year of university.  I was on exchange in Scotland and my good friend flew out to visit me.  As we sat in the Edinburgh airport people-watching, a well-dressed flock of stewardesses strolled by in perfect formation.  "Doesn't that look fun?" we thought.  We decided then and there to give becoming an FA a shot. 

I wasn't serious, but being the very focused and true-to-her-word kind of girl that my friend is, she actually went and did it.  A couple years later she was flying the skies while I waited tables and interned at film and TV production companies.  She switched airlines and immediately wrote in a referral for me at this second airline.  I received a phone call and lined up an interview before I had time to protest.  Lucky for me my friend knew a good gig when she saw one and years later I'm still thankful that she gave me the push I needed!  Otherwise I'd still be sorting slides in a cold film vault and grabbing coffees for my superiors. 

Actually I guess I'm still serving coffee but when you do it at 38,000 ft it seems a bit more prestigious!

How would you handle a passenger who didn't want to sit next to another passenger because of his/her culture?

Asked by marta may over 11 years ago

It depends on how the person complaining handles it. If they are discrete and bring up the topic with me in private I would do my best to reaccommodate them, if only so that the person they are sitting next to won't be subjected to their prejudice. But this is real life, and the more likely scenario is that the complainer will cause a scene, in which case I would hurry to move the other guest to a better seat if available, and give them a travel credit or anything that would redeem their flying experience. I'm glad I've never had this happen, but I have had people make a fuss about sitting next to someone very large, or who smells bad. And I feel for them, I really do, but it's all about delivery. Yelling or hurting a stranger's feelings does not help your cause or inspire me to do favours. It's a tough line to walk, but at the end of the day I just want people to be as comfortable as possible so if that means separating them I will. So let me end this by saying, please! Shower before you fly, and if you are large enough to require two seats, book them! Lots of airlines offer the second one free if you have referrals from a doctor. And if you're racist? Well, good for you for leaving your hole in the ground long enough to get on a plane. Maybe you should do it more often!

For a plane that holds 250 passenger, how many crew are needed for each flight (i.e. pilot, co-pilot and flight attendant).

Asked by little g about 11 years ago

In Canada, where the airline I work for is based, the ratio of flight attendants to passengers is currently 1:40, so for 250 passengers there must be 7 FAs.  (The only exception to the rule is children under 2 years of age who sit on the lap of an adult, they don't count towards the total headcount)  I'm pretty sure in some countries the number of crew members is determined by the number of seats, regardless of whether or not someone is in them, but I could be mistaken.

As for pilots, at my airline we only ever have two; a Captain and a First Officer.  Some older models of aircraft, however, require a Flight Engineer or Second Officer to be carried, bringing the total up to three.  They were there to calculate routes and help navigate, but now that newer aircraft have the technology to do those calculations by computer, the role of the third pilot has become obsolete.  Or so I was told when I asked my FO during my last flight!

The other factor that determines the number of crew on board is the length of the flight.  Long-haul flights carry two crews who take shifts, so the number of crew will double.  This ensures that no crew member exceeds their "duty day" - the number of hours they are legally allowed to work from the time they report for duty to the moment they step off the plane after the flight and gratefully crawl into their hotel bed. 

Thanks for asking, I learned something too!

I'm 6'7", and can't afford to fly first class. So when I'm in coach, if the passenger in front of me goes into full recline, it's pure hell. Do I have any rights to get that passenger to bring his seat forward? Or am I at his mercy?

Asked by Bunyan, Jr. about 11 years ago

Bunyan Jr, cute ;)

Well please don't hate the messenger but I have yet to come across any rules or rights that can help you out.  With the exception of taxi, take-off and landing, anyone can recline their seatback whenever they feel like it.  My advice to you is, recline your own seat for the extra space, and if at all possible, try to reserve a seat in the emergency exit row!  There will usually be an extra fee attached to selecting a seat in advance but it'll cost way less than first class and that thirty or so bucks could translate into several extra inches of legroom depending on the aircraft model. 

If you really can't spare the money, just be sure to check in online ASAP (usually 24 hours before departure) to see if any seats in the emergency exit or bulkhead rows are still available.  I work a lot of flights where those seats are still empty after takeoff.  Failing that, charm the pants off the customer service agents who check you in and oversee boarding.  They can pull more strings when it comes to seat assignments than flight attendants.  Good luck!

When flying internationally, how long does the crew stay abroad before coming back? Does that plane/crew fly to a destination with one set of travellers and fly back to "point A" with all new returning travllers?

Asked by Blaize about 11 years ago

Good question - the FAA and Transport Canada are always examining the rules surrounding crew rest and tightening up the restrictions in order to mitigate the risk caused by fatigue.  Those signs you see on long stretches of highway are right - fatigue is deadly!  It's a pretty serious issue for commercial air carriers. 

Currently in the US, once a crew has finished their flights for the day - regardless of how many hours it amounts to - they are entitled to a minimum 10 hours of undisturbed rest, not including the transportation time to and from the hotel.  Of course many layovers are longer than 10 hours (up to 48 at my airline) and that seems to be determined by the flight schedules.  If the airline only operates one flight a week to and from a certain city, and the distance is too long for a single crew to do in one day (ie a return trip would exceed 14 hours) the inbound crew will stay for a full week, until the next flight outbound.  Pretty sweet if you get stuck somewhere with a beach!

These rules are changing though, and getting stricter all the time.  So it will be more common for crews to require more rest according to how many time zones they've crossed that day.  Also, airlines will have to dissuade their employees from commuting, since it's not uncommon for crew to fly in from another state or province before beginning their shift, but that soon may be prohibited just to reduce potential fatigue - a cause of many air incidents and accidents. 

I do a lot of 'one days', which means I'll fly to a city with one set of travellers like you mentioned, and scoop up a new set for the return segment.  It's funny when the destination is a sun spot like the Caribbean, and all the passengers going down are pale and eager to party, and on the return flight the guests are sunburnt, peeling, and jonesing for water and a pillow.  I guess those are the signs of a good week!

Hi there;
My questions is how to you congratulate a person graduating for flight attendant? My sister is graduating soon and I wanted to surprise her with a party but I really dont know how to put it in writting in the invitacions. Please help!

Asked by Yuli almost 11 years ago

Oh that's so sweet! I'm not sure there's any one way to phrase it but anything along the lines of "completed inflight training" or even just "graduated" would be appropriate, I think.  

If you wanted to do something kind of cute though you could model the invititations after boarding passes or a customs card and give the information that way. The time and place of the party could be the Destination and Departure Time, and then "celebrating So-and-So's graduation from Flight Attendant school" or, "my sister is taking flight in a new career!" could be the Reason for Travel. Just an idea (and a cheesy one at that), but have fun with it!

i hope your sister lands a great job and enjoys her new gig! Send her my congratulations :)

I turn 18 in three months and I want to be a flight attendant more than ever. I've watched all the videos and I grAduate in may 2013. I'm a manager at a store for 2 years now I love people. I live in Louisiana where do I start? How do I get going?

Asked by Alisha about 11 years ago

I admire your passion! Having management and customer service skills is a great asset, especially for someone so young. Airlines want crew members who are punctual, professional, and level-headed. And of course, being a people person is ideal, so you're off to a good start! My first question is, are you willing to move? I'm not very familiar with the industry in Louisiana but most major US airlines are based in Atlanta, Dallas, and NYC to name a few. A LOT of cabin crew relocate for the job, pilots included, it's almost a requirement unless you're lucky enough to have a major airline based in your backyard. If you're feeling very adventurous you could even look overseas for a job, since fluency in English is an asset in some countries. Speaking of languages, if you can speak a second language - any language - it always helps! Before my training, I found a girl (via craigslist) to help me practice my French conversational skills. I'm still far from fluent, but have more confidence speaking French on the plane as a result. Studying another language will definitely give you an edge over the competition, and there are a lot of materials available at bookstores and libraries, and even apps to help you expand your knowledge. To be honest, I have co-workers who took college courses in tourism and hospitality, and even specific inflight training classes, and it didn't help them too much when it came to the hiring process. Each airline will give you the training you need and don't require you to have it at the time you apply, so don't spend your time and money there. My advice to you is to keep checking the websites of the airlines that interest you for when they have job openings, and apply! You might have to start in a location that doesn't excite you, and you'll be at the bottom of the seniority food chain (which means lots of on-call shifts and crummy layovers) but it'll get your foot in the door. You might even consider working as a customer service agent in the airport where you live, so that you can meet people in the industry and get hired internally when the cabin crew position becomes available. It doesn't always work, but I'd say about 5-10% of the FAs I work with were once airport staff. I hope that helps, good luck!

Hi,I am in training and they told us,that because of pressure in cabin we become bigger esp. legs, belly. I am affraid of it, is it true?Is it only for/after flight or permanent? My job is only for summer,i dont want to be bigger because of 3 months

Asked by Andreea almost 11 years ago

Yes it is true, but I found people exaggerated how bad it would be. I don't really notice it so much, but some FA's order their uniforms in a size up from what they typically wear just to stay comfortable through the ups and downs. I have been flying for a few years and haven't experienced anything unpleasant or long-lasting - I just look a bit bloated after a long day, but feel fine in the morning! My good friend notices changes primarily in her feet - in the morning her shoes fit but by the end of a day spent in the air they feel loose, we can't figure out why. 

My two pieces of advice are this - eat healthy! Drink lots of water on the plane and avoid foods high in sodium (no ramen noodles no matter how tasty they are!) and avoid beans and legumes... no need to encourage bloating!

Also, invest in a pair of high quality compression tights or socks. Ask your doctor for a prescription for them, and most airline health plans will reimburse you for a portion or all of the cost (they are expensive!)

Honestly though, if you're only flying for 3 months I wouldn't worry about it, good luck!

Are you allowed to bring a product (legal of course) and sell it locally?

Asked by Yan almost 11 years ago

Ha ha, I admire your resourcefullness but the simple answer is not really.  We have to pass through customs whenever we leave Canada, just like all our passengers, and I swear sometimes the customs officers are harder on us than anyone else.  If we purchase anything for re-sale we have to declare it and pay duty on it.  I'm sure if you did it once or twice it could go under the radar, but the airline would certainly frown upon it if you made it a habit and word got out. 

The gossip we hear online is always the juicy stuff - ie people getting fired for smuggling in illegal drugs - so I'm no expert on what happens if you start a side business bringing in legal foreign goods, but I can assure you that I never lie on a customs form about how much money I've spent outside the country because those customs guards live to catch you!  I've been asked to declare goods for co-workers when they spent more than the legal limit within the time frame allotted and absolutely refused.  It's always better to declare your goods than to get caught in a lie and lose your job over it.  Airlines won't have your back if you've been trying to pull the wool over the government's eyes!

I am doing a reserach paper on flight attendants. I would greatly appreciate if you could answer some of my questions. Do you enjoy your job and at times can it be stressful? How would you describe s typical week/day in this position?

Asked by Leticia about 11 years ago

I really enjoy my job! When it comes down to it, it's a customer service job, and I've always enjoyed working with people over working at a computer. I was a server before this and there are a lot of similarities between the two jobs, just trying to make people comfortable and happy for the short time you're with them. I'd say that the stressful part is the time sensitive nature of the job. Airport agents can be really pushy about getting flights out early, and naturally passengers get anxious if there are any delays. I'm also stressed if we run out of supplies (food, water, paper towels) mid-flight since our resources in the air are limited, but greatly impact the customer's experience. There are so many variables in the job - destination, crew, and at my airline, your position within the crew - that it's hard to describe what's typical but I'll try... I show up at the airport, clear customs if I'm flying to the US, report for duty at the gate 50 minutes before the flight departs to meet the crew. We complete the aircraft security checks on emergency equipment and then have a briefing in which we discuss hypothetical emergency situations and how we would handle them, as well as the flight time, weather, anticipated turbulence, etc. After that it's boarding, and if you've ever flown before you'll have seen the rest; safety demonstration, service, clean-up, landing and deplaning. While you guys go collect your baggage we clean the plane and head home or to the hotel. If there have been any illnesses on board we have to file some paperwork but otherwise once you step off the plane you can dust off your hands and walk away from the day. That's one of the things I love about the job - it doesn't follow you home, which means once I walk in the door I can put the uniform away and just be me!

hi there i was just woundering what flight attendants do in flight and if you could explain the security checks

Asked by chauntelle almost 11 years ago

On a regular day, FAs spend the time during flight setting up carts for service, completing that service (what we offer will vary from route to route, and depend on the flight time), then we restock, clean up, and if there's any time leftover we have lunch and flip through a couple gossip rags!  We also do seatbelt checks if there's turbulence, hand out customs cards, and do cabin walkthroughs a few times each hour to make sure all the passengers are comfortable and happy.  The work itself is very routine, but because the crew and customers are always new it keeps life interesting!

Security checks are something that we do on flights to and/or from specific countries because there is a greater risk of someone wanting to transport an illegal or dangerous substance to that country (ie: malicious intent or smuggling), or because the airport security in a city does not meet the international standards (for example, some airports are so small that they do not have security checkpoints to scan carry-on items).  On these flights, the crew must literally tear the cabin apart and search every nook and cranny that passengers hypothetically could have had accessed, and search for suspicious items.  It's a total drag, and we don't get paid to do it, but it's for our own safety so we grin and bear it!

How would you describe the responsibilities of the position?

Asked by Leticia about 11 years ago

The day-to-day responsibilities of an FA are very different from the worst-case-scenario responsibilities for which we train. Thankfully, on a daily basis my job is just to make sure the plane is tidy and safe to board, help people get settled in, and then bring them coffee and cookies once we're in the air. It's a pretty simple gig, the hardest part might be cutting off someone who's had too much to drink, or cleaning up after someone is sick. On paper however, an FA's duties are a lot more serious. We have to be prepared to fight fires in the cabin, perform CPR if needed, evacuate aircrafts, haul life rafts out of the overhead bins, react promptly during a decompression, and calm panicked passengers just to name a few. Ultimately we are there to keep passengers safe, and manage the cabin in case of an emergency. But since they rarely occur, we are mostly performing our secondary duties which are related to inflight service. Consider us the airline version of Clark Kents and Bruce Waynes just waiting for duty to call!

I'm pursuing a Flight Attendant career, the only concern I have is, if and when, for any reason, I get relocated, the problem isn't getting relocated, as much as, what do I do, live in motels until I can find a place to live close to the airport?

Asked by LoveRhyme almost 11 years ago

Relocating is a reality in the airline industry, so it's great that you're preparing for it.  Ideally you'll have enough notice to arrange a living situation before the moving date but if you don't, you have a couple options.

- commute!  I don't live in the city in which my airline is based, so sometimes I have to fly 4 hours to start my shift.  It sucks, but a lot of flight crew do the same thing.  When you consider that you could realistically only have 4 shifts in a month (each lasting 4-5 days) you'll only be doing that commute 8 times.  Depending on how far away you live, that could work out to being fewer hours than a typical drive-in commute for an office worker.  Also, the cost of the flights should be pretty low if your airline offers travel benefits, or even covered entirely by the company depending on where you live.

- get a crash pad.  Ask around at work - there are probably fellow employees who live close to the airport who have spare rooms that they offer to commuters for a nightly or monthly rate.  Or, some commuters chip in and rent an apartment or house together as an alternative to hotels.  If you're willing to have a roommate, you can check crew rooms for ads or on the company's internal website to see who else is in the same boat.  For my training in another city, another FA and I rented rooms in a Captain's house - who worked so often that I literally saw him once during my entire stay. 

- hotels.  Not the greatest option considering how quickly it will add up, but if you do find yourself in a position where you have to spend a couple weeks in a hotel, ask around for crew rates.  There will probably be a list of hotels that the airline has agreements with posted on the airline's internal website, but cold calling hotels in the area will also yield some deals (I recommend calling the front desk directly, and not the chain-wide 1-800 number).  Most hotels will give crew discounts if you show your work ID at check-in, and I've had as low as $60 a night.  Still not very sustainable for the long term, but better than full price!

I love that you have this, thank you.

Asked by arThank you for being here about 11 years ago

I love to be here, and I love that you love this!  Thanks Jobstr Boys!

*group hug*

do airlines ever use private homes for flight attendant layovers please respond to jackieblue_25@hotmail.com
thx

Asked by jackieblue_25 about 11 years ago

Sorry Jackieblue, as far as I know they don't, not even Bed & Breakfasts are considered because they're just too small.  There are so many criteria a hotel must meet to be considered for an airline contract that it would be a rare house indeed that could meet them all! 

For example, crews require safe and reliable transport between the airport and the hotel 24/7, rooms above the ground floor, safes, nearby access to restaurants and/or grocery stores, fridges and microwaves in each room are a plus for crew that pack their own lunches on the road, and a block of rooms always ready and available.  If you have all that then Wow.  I need some real estate tips from you!

I hope you don't mind I answered on here in case other people were wondering too!  Thanks!

Obviously FA's aren't expected to have pilot skills, but does your training include even the most rudimentary "how-to" on landing a plane, in the event that the pilots are incapacitated?

Asked by T. Stryker about 11 years ago

I wish it did!  Unfortunately no, I'm guessing that even rudimentary knowledge would be way beyond the capacity of many flight attendants.  Add to that the fact that we will (hopefully!) never put that knowledge into practice and consequently we'll forget it pretty quick.  There are so many controls and dials and buttons up in the flight deck that I bet we would do more damage than good if we sat in the Captain's seat.  The responsibilities and areas of expertise of the flight crew and flight attendants are very exclusive.  Just watch a pilot step into the galley and fumble around looking for the sugar for their coffee and you'll get a sense of how little our knowledge overlaps!

I have worked with a couple pilots that make a habit of showing their crews how to shut off the engines while on the ground, or to turn on the radio while in flight, for example, so there are some pilots out there who agree with you that we should know at least a couple basics.

I've even flown with FAs who have their piloting license which is a great card to pull out of your hat if both pilots conk out.  But... if you're flying with me?  Sorry I guess we're all doomed!

Happy Flying!

I recently was extended an offer to become a FA for a mainline airline in the US. I am nervous about having to move to a new city in a short period of time following training. Any advice on this major transition? Thanks in advance!

Asked by Matty007 almost 11 years ago

Congrats on the offer!

Definitely check out the answer I offered to the previous question:

"I'm pursuing a Flight Attendant career, the only concern I have is, if and when, for any reason, I get relocated, the problem isn't getting relocated, as much as, what do I do, live in motels until I can find a place to live close to the airport?"

So many pilots and FAs commute (ie: fly) to work, it proves that just because a position is based in a certain city, it doesn't necessarily mean you have to live there.  Always ask for suggestions from other co-workers and your trainers, but it IS possible to happily commute, despite what naysayers may have you believe.

A lot of FAs will move a couple times before they find something right for them.  If you're a homeowner or have kids or a spouse to uproot, of course moving will require a lot of consideration.  The best way to make an informed decision about where you want to live, is to work at the airline for a while to get a sense of what works and what doesn't for commuters and locals alike.  If it's at all possible, I'd recommend finding a temporary living situation in the new city (a rental, or a friend/co-worker's spare room) until you know more about the work, and what kind of schedule you'll be given, so that you can plan accordingly. 

Your new co-workers will be an invaluable resource when trying to decide where to live.  Moving can be intimidating, but your fellow crew members will have lots of suggestions (maybe conflicting!) about which neighbourhoods are best to look in, renting vs owning, driving vs transit, etc.  When I began training, I requested the emails of the other new hires that would be in my class, so we could swap advice about finding places to stay and car rental.  It was informative, helped calm my nerves, and even landed me a roommate. 

You've got some tough decisions ahead but you can always change your mind if what you've decided isn't working out.  Good luck!

what is the electronic items weight we can carry in a flight, what is the quantity, value, weight we can carry in legally in a flight

Asked by poornima almost 11 years ago

Hmm that's not suspicious at all... what on earth are you trying to transport? A Commodore 64? A suitcase of Smartphones? Robocop?  I'm not sure that there is a limit but you'll have to be a bit more specific. Some electronics are considered dangerous goods and therefore are prohibited on all passenger aircraft.

The value of the electronics is irrelevant unless you are a) concerned about potential damage and want it insured or b) are leaving the country and passing through customs - but neither of those issues are dealt with through the airline.  

Weight restrictions for all luggage, whether checked or carry on, will vary from airline to airline, and should be posted on their website. 

Sorry I can't help you further but I'd need more details!

Is there a particular airline you would recommend working for? You are so incredibly helpful!

Asked by Keely about 11 years ago

This is a tough question.  I would recommend the airline I currently work for but I am trying to retain a bit of anonymity so I'll just say that its business model is based on that of Southwest's, and so I would probably recommend them even though I can't remember ever flying with them!  They consistently land in the top employers list of the US and likewise, my airline has been rated one of the best companies to work for in Canada, so I think they have a good thing going;  Namely, taking care of their employees (ie health benefits, competitive salaries, opportunities to buy shares within the company) so that they, in turn, can pass on those good vibes to the passengers. 

Beyond that however, your guess is as good as mine!  I think a lot of flight attendants harbour those same visions of grandeur that Gwyneth Paltrow's character in A View from the Top had, about being a "first class, international" FA.  Airlines like Cathay Pacific, Emirates, Air New Zealand and Virgin Atlantic for example, have a reputation for being luxurious and elite, and that appeals to potential employees as much as it does to travelers.  If you're unattached and willing to relocate, have exquisite customer service skills and a second or third language on hand then by all means, have at her!  Go fly with the pros so the rest of us can live vicariously through you!  But be warned that the grass always looks greener on the other side.  Sometimes it's hard to appreciate what you have when you compare yourself to crew from another airline.

I guess you'll have to decide what you're looking for in a career in the airline industry - long term stability or just something to try for a year or two?  The opportunity to travel all over the world or a job with travel perks, but still local enough to juggle family life?  Tax breaks overseas, or a homegrown company?  Some FAs work for several airlines before they find their fit, so get out there and test the waters!

What was it like when you first became a FA? How old were you? Wages, experiences, stories?

Asked by Savannah almost 11 years ago

I was working as a waitress in a cocktail bar, that much is true... 

I really was.  The money as a server was decent but my wagers became way more stable once I got hired as a flight attendant, and instead of handfuls of tips I was getting ~$750 paycheques every two weeks (it's not huge, but I'm a girl of simple tastes), plus flight and health benefits. 

My training lasted a month and when the time came for my first pairing I was a nervous wreck.  I had to commute in for work on a flight the night before and I felt totally overwhelmed trying to remember everything to pack.  Thankfully I ended up having a fantastic crew - who pranked me endlessly by hiding in the overhead bins to scare me and stuffing random things into my luggage, but also surprised me with champagne and cake - and the senior flight attendant who was supervising me was approachable and helfpul, and also knocked a couple bad work habits out of me before they had time to even form.

I confess when she took me upstairs after our last flight to officially check me off and seal my fate as an FA I started crying!  All the stress of the previous month - a gruelling amount of training, endless exams, meeting so many new people - just burst out of me in a wave of relief.  I'm not sure which of us was more shocked!  Immediatey after being officially signed off I hopped on a plane to LA to reward myself and celebrate my birthday which was two days away.

The following months were filled with all the excitement and uncertainty of a new job.  I got lost in a couple airports trying to find the crew bypass entrances, I found it really hard to keep up the pace on short flights, I met new people every time I showed up at the gate for work... it was exhausting - and so much fun!  It was almost a year before I snagged my first international layover (St. Lucia!) but in the meantime I got to know my own country so much better. 

I still get excited about my job four years later; you never know who'll you'll meet or where you'll end up.  I have a lot more confidence in my job now, and sure sometimes I roll my eyes at my schedule when I get another layover in the same old place, but I still get a thrill when I steal a moment by the window and watch the world go by!

Forgive me for asking so many questions. I'm about to begin flight attendant training and I'd like to know if there's anything about the particular aircraft that the airline will be using that a trainee flight attendant should expect to be tested on

Asked by Donny almost 11 years ago

Oh lots!  But fear not, they will teach you EVERYTHING you need to know.  It's a steep learning curve, and if, like me, you're going into your training with no prior knowledge of aviation it can be enough to make your head spin.  Some of the things you'll be tested on include:

emergency exits - where they are and how to open them

emergency equipment - where they're located, how to stow them, how to ensure they're in working order, and use them

those are the two big things (and believe me they take up a Huge chunk of training time) but other things you'll need to know is the location and proper operation of service equipment, the number of seats/passengers per plane, who's responsible for which safety checks, and how to write up broken equipment.

I'm lucky, at my airline all the aircrafts are Boeing 737s so there isn't much variation between one aircraft and another.  Other airlines have multiple types of aircraft and some FAs will only be qualified to work on certain aircraft, depending on what their training covers.  But like I said, your inflight training provided by the airline will go into detail about each of these areas, and give you all the material you need to become an expert on your aircraft cabin!  Good luck!

Hi I want to Be A FA , and I was wondering , When your flight stops some where new do you pay for the hotel out of your pocket , or does the Airline pay , for each place you have to stay ,

Asked by Ruby c. over 10 years ago

Hey there!  I get asked this question a lot and I can happily say that the airline takes care of that for you!  You get your own room for every city you stay in, usually the whole crew will stay at the same hotel, and transportation to and from the airport is also pre-arranged.  Most hotels selected by airlines have certain amenities as well, ie: a fitness centre, access to a crew room (a room with a fridge and microwave if they aren't in your room already), a restaurant either on the premises or very close-by, and free wi-fi.  And if you're Really lucky and spending a night (or even a week at some airlines!) in a Carribbean locale, you'll end up at an all-inclusive!  So. Much. Fun. 

Do have to have all 5 senses to become a flight attendant?

Asked by Tracy about 11 years ago

I confess I did a double take when I first read this question, I thought it was sarcasm at first but then it really gave me some food for thought!

The quick answer is yes, that is, sight and hearing are very important to the job and will be tested before you can proceed with training.  Every FA must undergo medical screening, and though the methods vary from doctor to doctor, an eye exam and hearing test will be included.  My own screening wasn't very stressful - the hearing test consisted of the doctor moving from one corner of the room to another, whispering the names of different cities in our flight network, and I had to repeat them back to her.  It felt kinda silly.

The ironic thing is that FAs who have been flying a long time, especially on turbo-prop planes that are extremely loud, have terrible hearing from all the ambient noise bombarding their ears day in and day out.  Just sayin'.

I've never worked with someone sporting hearing aids, but I did just work with a flight attendant who was born blind in one eye yet still had the doctor's approval to fly.  The standards are definitely not as strict as they are for pilots (for example, you can be colour blind and still be an FA) but you do need to pass basic tests for sight and hearing.

Smell is important too, in fact last week a flight I was on had to turn around and head back to the departure city because of an acrid burnt-plastic smell that manifested in the cabin.  We use our senses all the time to alert us to a potential emergency situation.  Happily, we landed and all got home safely!

I hope this answered your question!

How would you describe the perfect flyer (customer) and what would that person have to do to make your job easier?

Asked by DV almost 11 years ago

A perfect passenger is usually an invisible one!  They board with ease, they don't have a million carry-ons, they respect the seatbelt sign, they are polite when I come through with service, and they may even give me a smile as they deplane.  I know that doesn't sound very exciting, but it's also not that hard to be a great traveller!  I like to tell myself that I was this kind of customer before I became an FA but that could be wishful thinking.

I also enjoy people who chit chat and joke around with me, or ask me questions, because I love to help out and interact with guests one on one, it makes my day a lot more interesting - but don't feel obligated if that's not your style!

And since you asked, please don't stand in the aisles when I'm doing service!  I get it, when nature calls there's nothing we can do about it, but it is a pain moving my cart up and down the length of the plane so people can use the bathroom and then get back to their seats.  I'm used to it, but it would make my job easier if people could time their bathroom breaks around our service rather than during!  A girl can dream, can't she?

Thanks for asking!

what kind of hotels do you stay? 5 stars? you have time to workout at the gym off the hotel...? have time to explore the city off that country?

Asked by lisa almost 11 years ago

Actually there's quite a variety!  I wish they were all 5 stars, but more often they're not that fancy, more of 3-4 star range (Holiday Inn, Radisson, etc).  There's a team from the airline who visit the interested hotels in each city to verify that the establishment is up to company standards, and elected representatives from the pilot and flight attendant departments go along to give their two cents as well.  The cleanliness and safety of the property is more important than the star rating, but I will say that the majority of hotels that crews stay in are nicer than what I pay for when I go on vacation! 

Layovers at my airline are anywhere from 10 to 48 hours, so definitely there are days when there's time to hit the gym and a lot of crew members are itching to do just that!  You can end up eating and sleeping so irregularly on the road that working out is one of those things that crew members feel in control of, and can make them feel better about the sometimes less than healthy environment we work in.  

On occasion I'll pack some gym clothes but I would way prefer to explore the city!  That's one of the greatest assets of the job, so when I work with flight attendants who just want to kick back in their hotel room and watch tv I can't really relate.  Because of this job I've had opportunities to see parts of Canada I never visited before, not to mention all the other countries I've seen.  I've visited museums, explored shopping districts, gone to festivals, and enjoyed food at countless restaurants... it sure beats the pay-per-view in the hotel room!

I have a turban can I be a flight attendant in Canada? Being a flight attendant is my dream.

Asked by Prince almost 11 years ago

Unfortunately, as of yet, I don't think you can wear a turban while on duty.  I can only speak for the airline I work for, but I've also never seen an FA - or a pilot for that matter - wearing a turban during my travels in other corners of the world. 

Airline uniform standards are strict at the best of times and any articles that deviate from the standard, whether they are representative of a faith or not, need to be removed or hidden from sight while at work.  That means cross necklaces, tattoos, some piercings, and I'm afraid, turbans, to name a few.  While on layovers all bets are off and you are welcome to wear whatever you please of course!

There's another factor at work here - safety regulations.  One of the inflight safety tools is a smoke hood which is worn over the head to provide oxygen and protection if, heaven forbid, you need to fight a fire.  While I'm grateful we have them onboard, it's in part because of them that we have such strict grooming standards; we need to be ready to pull one over our head at the drop of a hat, so for girls that means hair must be pinned back out of the face and earrings can't be too long.  For guys, it means that facial hair must be limited and closely trimmed - a beard can interfere with the seal the smoke hood makes around your nose and mouth to supply oxygen.  I'm sure my airline would cite that darn smoke hood as a reason to deny you your turban as well.  They may also add that it presents a security problem since we aren't allowed to have anything covering our head or face when accessing the airline crew security bypass point.

Don't be discouraged!  If becoming a flight attendant is something you're really passionate about I would suggest you investigate airlines worldwide to see if there are any exceptions that allow turbans.  I don't take cultural and religious traditions lightly, so I hope you're able to find a great employer or else a comprimise that you're happy with.  I will add that I have seen plenty of airport employees and government employees at the security checkpoints who wear turbans!

Good luck!

I want to become a pilot but I can not afford ... Should i become a flight attendant?what language should i learn besides English?I'm a man but I'm a bit "scared" of the stereotypes about men flight attendants.

Asked by George about 11 years ago

Hey George,

I've flown with hundreds of pilots and can only recall two who also previously worked as flight attendants, however they both already had their pilot's license before they chose to become cabin crew.  In other words, they met all the qualifications to become a commercial pilot (certified and flown a minimum amount of hours) but they were having a hard time getting a job at the airline they were interested in.  They each seperately opted to become FAs at the airline just to get their foot in the door in order to network with the intent of eventually getting hired as a pilot internally.  One of them also worked as a fueller for the same reason but hated it so much he transferred to the inflight department after a week!

So my bad news to you is that one way or another you'll have to pay for flying lessons and build up your hours, because those qualifications are pre-requisites to becoming a pilot and no amount of networking can get you past that.  That said, I work with a handful of flight attendants who take flying lessons, and are slowly working up to their full pilot's license by paying for it over several years.  If you have an interest in becoming a Flight Attendant anyway, it's not a bad way to pass the time while you save up for flying lessons.  Be warned though, they are two vastly different jobs, and if you don't enjoy customer service you'd be better off getting a job as a ground handler or aircraft caterer if you are determined to get hired in the industry while you work up to becoming a pilot!

As for the stereotypes about male flight attendants, if you plan to work in the commerical airline industry - as a pilot OR an FA - I'd recommend you keep an open mind since people from all walks of life choose to work for airlines and you will be working alongside them.  Let go of the stereotypes, don't assume anything about your co-workers, and don't worry about what people might think of you!  Don't let other people's uninformed opinions stand in the way of something you want to achieve, or you won't get anywhere!

oh - and I've only ever heard English used on the aircraft radios, regardless of the country we're flying into, so stick with that!

What language should someone learn to become a cabin crew on a international airline?chinese,turkish,arabian,Spanish ???

Asked by John almost 11 years ago

Well, where would you like to go?  It's hard to predict which language an airline will be looking for at any given time, but you can be sure that once you get hired for a second language, you will be scheduled on those routes.  It won't do you any good to study French and then realize you hate spending your layovers in France!

If you have your heart set on a particular airline, look at their destinations and perhaps that will influence your choice of language to study.  Some airlines will specifically list which languages they are looking for on their careers page of their website, but those positions might fill up before you have a chance to get proficient.  There's no right answer for choosing a language (well, maybe there are some wrong answers... Latin won't get you anywhere) so instead pick one that feels manageable, and whose culture interests you, and go from there!

Hi I have heard that there is a weight measurement that you what to be at to become a FA if so do you know what they are? An your very very soooo much helpful I'm a cosmetologist an is really looking for FA to become my new career path!

Asked by Pri almost 11 years ago

Hi there!

Actually there is no weight restriction at most, if any, North American airlines - I don't think they can legally prevent someone from getting hired for that reason.   However, FAs do need to pass a medical exam before they can begin training, and that covers hearing, vision, as well as basic fitness and mobility - lifting the weight of the average suitcase for example (40-50lbs). 

Our Boeing aircraft that we fly at my airline require us to bend over to arm our doors which is something that can be difficult if a flight attendant is extremely heavy.  I work with people who are all shapes and sizes though, and at the end of the day an airline is looking for people who have great customer service skills, and who take safety seriously.  If you look cute too, well, that's just a bonus :) 

My Question is? Is Flight Attendant School Worth the Spending the Money?

Asked by Tiffany Sharp almost 11 years ago

Personally, I say NO.  Of all the people I've flown with over the years, I can count the number who studied travel and tourism or went to FA school on one hand - and one of them had to wait years after her graduation before actually getting a job, so there are no guarantees!

If you have work experience that demonstrates your customer service skills that will get you a lot farther than a certificate from any school.  Of course post-secondary education is an asset, but don't devote too much money or time on just studying how to be an FA. 

All airlines will train you to be the Flight Attendant that they want you to be.  Sometimes people tranferring from other airlines have it worse than those of us with no prior experience because they have to "unlearn what they have learned".  Announcements and procedures that have been committed to memory suddenly have to be tweaked and adjusted for new verbage or standards.  I can see the same thing happening with folks who have studied at a school. 

In conclusion, I would say do yourself a favour and just get a job waiting tables - I work with countless servers, I was one myself, and when it comes down to it being a great flight attendant means having good people skills and knowing how to solve customer service issues on the spot.  Don't worry about all the safety training because the airline that hires you will tell you all you need to know.

I hope that helps!

Have you ever serviced a flight that encountered some sort of mechanical difficulty mid-flight? What was it like? What did you have to do?

Asked by NSA almost 11 years ago

Sure I have!  It can be a bit unnerving, depending on what the situation is, but having good communication between the pilots and the cabin crew can really put you, and the guests, at ease. 

A couple years ago I had a flight where a "mechanical difficulty" happened in the flight deck.  Forgive my lack of technical knowledge, but basically it was a heater that kept the front window a specific temperature so that it didn't fog, and also gives it a malleable consistency so it doesn't crack during a birdstrike.  We were en route from Montego Bay to Toronto and ended up diverting to Florida to get the piece replaced. 

I was pretty tense when the Captain first notified us of the problem since we FA's weren't sure how serious it was, but I've worked with a lot of great pilots who explain situations clearly and without panicking passengers.  We secured the cabin for arrival and prepared for a normal landing but with heightened awareness - the plane was heavy with extra fuel to get us to our final destination.  Once we landed it was just a matter of keeping the guests happy until we could take off once more and continue the flight. 

In a more severe situation, when the plane has to prepare for an emergency landing, FAs use an Emergency Landing Checklist that helps us to prepare the cabin for a hard landing, either on land or water, and possibly evacuate afterward.  Thankfully I have never had to resort to that during any of my flights, and although I know crew who have had an engine failure during the flight or landing gear that didn't retract, they too just prepared for a "non-normal landing" rather than an emergency.  (those flights landed safely without incident)

I will add that when there have been unusual situations that arise from mechanical difficulties mid-flight, I have been really impressed with the passengers and how calm and patient they were.  It makes a big difference to your crew!

 

how do you handle drunk passengers?

Asked by km almost 11 years ago

Ah, drunk passengers.  The very thought of them can make my blood boil.  We try really hard to not overserve in the air, and the most common way that passengers get out of hand is when they smuggle their own alcohol (usually duty-free booze purchased at the airport - take note, it's ILLEGAL to crack open your own alcohol on a plane!) and consume it without us knowing.  The thing is, drunk people may think they're sneaky, but they're actually about as subtle as an elephant.  So, if people are drinking their own booze and honestly didn't realize they weren't supposed to, I'll give them the benefit of the doubt and let them off with a warning.  However, if they think they can pull the wool over my eyes and act like they're sipping water instead of vodka, I might ask the Captain to have local authorities meet the aircraft when we land.  Either way, that alcohol is being confiscated and going down the drain.  

I always try to lead off with the nice approach because it can be frustrating and embarrassing to be cut-off, but I have so little patience for people who argue with me.  I'm sure they're charming when they're sober but when drunk they just prevent me from serving the hundred or so other guests on the plane, and unfortunately, unlike the bar, we can't just have a bouncer kick them out!  Really bad drunks will be removed from the flight (if they are drunk when boarding), or met by cops when we land, with the possibility that they'll be banned from flying with the airline again.  So, go ahead, have a drink, but know your limits and the flight attendants will love you!

what are the top 5 major flight difficuties?

Asked by yuri over 10 years ago

Wow, that's a mighty broad question... I'm not sure if you mean the most common, or most horrible, or something else entirely, so I'll just tell you my top 5 things I dread having to deal with at work.

#5 - Having a problem with a crew member.  If you've ever been a manager, or even just had to have a Conversation with a capital C with a co-worker because they were being a jerk, or not pulling their weight, or doing their job incorrectly, you'll get why this is a major difficulty.  Add to that the fact that you might have to spend the next 5 days straight with them and you'll be ready to pull your hair out.

#4 - Running out of stock.  This happens so often.  Unfortunately we don't have a crystal ball to show us what's going to be popular at lunch on any given day so sometimes we just don't pack enough of a particular item.  Most often it's cheese plates that we run out of (people love their cheese and I don't blame them), but even types of beer, or random items like tomato juice will become really hot commodities on a flight and before you know it I have to make my don't-shoot-the-messenger face (a cringe/defensive pose in case they strike) and say, "sorry, we're all out of that, can I tempt you with some tepid coffee instead?"

#3 - Delays.  The angry looks and crying children and stressed out parents, argh!   I hate it.  It just makes everyone miserable, including the crew who got out of bed early for nothing, and we aren't getting paid for those extra hours of languishing in the airport while passengers give us the stink-eye.

#2 - Aircraft malfunctions.  Maybe this should be my number one, but usually it's the pilots turn to stress in these situations and, in my experience, the passengers are typically calm, obedient, and patient.  Plus, any mechanical hiccup that happened to me while mid-flight has always turned out 100% ok, (knock on wood) so it's not AS scary as my number one...

#1 - Medicals.  At the very least, it means delays, mild stress and paperwork.  At the very worst it means a life or death situation and that is just not what I hope to deal with when I get ready for work in the morning.  I will be very happy if I can reach the end of my flight attendant career without ever having to use my first aid skills!

So there you have it.  Now, as I read over my list, I realize I forgot Unruly Guests which should probably be #3 so let's just call this a Top 6 List and call it a day.  All this talk of difficulties is stressing me out!  :)

What are flight attendants required to do in case of in-flight medical emergencies? Are they trained to deal with a medical condition?

Asked by Ameen over 10 years ago

Yes, we are given basic first aid training and prepped on how to handle an emergency, but most often our role is to ensure the sick passenger is comfortable and, if possible, has some privacy, and then get them into the hands of a medical professional.  That can mean paging for medical assistance, relaying information to the doctors we have available via satellite phone, or communicating to the Captain the status of the ill passenger, and ensuring EMS (paramedics) meet the aircraft - typically we'll do all three.  

It's not very often that we get down and dirty ourselves and have to rely on our own limited training to help a sick person.  More likely an FA will assist any volunteer medical professionals on board (I've never paged for help and NOT had either a doctor, nurse, paramedic or firefighter on board who leapt up to save the day) by bringing medicine, blankets, water, etc to the scene and writing down vital information, and the other FAs will work to keep the pilots informed and the rest of the cabin in order.  We owe SO much to the medical professionals who come to the rescue when we call on them, and we do our best to get their information after the emergency has passed so that they can get a thank-you travel credit for their assistance.  

I really like the black box messenger handbag that flight attendants carry. Do you know where I can get those professional black boxy handbags?

Asked by Sam almost 11 years ago

Try www.crewgear.com or www.ebags.com.  At work we use Travelpro and Samsonite, but there are so many other brands out there to choose from!

Do airlines pay you while you're doing your training?

Asked by Donny almost 11 years ago

Yes indeed!  You will get a flat rate (I received 4.5 hours pay for each day of training even though the classes were more like 8 hours a day) because a flight attendant's salary is based on working 80hrs/month and it would be too costly for the airline to pay it's new hires the hourly wage for the duration of training, which could add up to 160hrs/month.

You may have some up front expenses like paying for your uniform (some airlines charge the employee, others don't), or paying for a hotel if you do not live in the city where the training takes place (this is not covered by the airline).  I just read about an airline that made its employees pay for a portion of the training that was taught by Disney, which is atypical and kind of bizarre. 

You won't receive per diems during your training as that's something you only accrue while away from base (ie: on a pairing).  I hope that answers your question!

What do you do when someone is being rude or unruly? Is it hard to remain calm if someone is a pain in the ass?

Asked by Tina about 11 years ago

Ooh boy is it ever hard!  I've gotten better, learning to ask the right questions to someone who is upset; "what's the problem?", "is there anything I can do for you right here and now to solve it", "these are the options I can offer you, which works best for you?" etc., and usually people will come around.

But it's also important to know when someone is just being unreasonable.  I try to listen, understand what they're saying, apologize, and then work on a solution, but if someone is being angry and just not accepting my help it comes to a point where I just tell them I have to get on with my job and care for a hundred other guests and if they aren't going to work with me they can call our Customer Care team on the ground.

I confess I have felt my blood start to boil more than once - it's impossible not to if someone is yelling in my face - and I've had to step back and ask another FA to take over before I say something unprofessional!  If someone is pissed off and swearing though we can deny them boarding (the Captain will always support our decision) or, if it happens midflight, we will have local authorities meet the aircraft upon arrival. 

We undergo training each year to learn how to deal with unruly and upset guests but unfortunately it's really something you have to experience firsthand multiple times before you become confident in how to respond.  I still get wired up when it happens to me!

I am a US based flight attendant with a major airline. I have been flying for over 19 years. I have found your websit very interesting and accurate. I am willing to help with any territory that you are unfamiliar with.

Asked by Robin almost 11 years ago

Phew!  Thank you for not publicly denouncing me :) I've been flying a fraction of that amount of time so it's encouraging to know I'm not totally off base with my answers!  Try following the Contact link at the bottom of the page to send the Jobster admin your contact info and they can forward it to me.  I'd appreciate getting a second opinion on things from time to time! 

Can a boy with a mole (naevi) on his face apply for flight steward, though the mole is very small.

Asked by Ovais Shah almost 11 years ago

Of course!  Hey, if God put it there, who is an employer to complain?  Now if you had a bunch of facial tattoos, that would be another story... 

When I apply for a flight attendant job do I have to disclose that I was once fired? I had another job at the time so there would not be any gaps in employment

Asked by justasking00 almost 11 years ago

Oh gosh... I'm really not sure!  If it were me, I wouldn't mention it unless the application form specifically asked.  I was laid off from a previous job and don't remember mentioning it on my application or during my interview.  Just be prepared to explain why you were fired in case you do get asked during an interview, because honesty is the best policy.  If you were at fault then be ready to explain how you learned from the experience, and if you were wrongfully fired than don't dwell on being the victim.  Disclosing that you were fired won't do you any favours on paper, but in person you can put a positive spin on anything, and being open about previous mistakes can demonstrate a lot of maturity and openness to feedback that a potential employer may like.

I'm no recruiter so I'm sorry I don't have a black or white answer for you - my guess is that it will depend on each airline's company policy - but in my opinion that is information that only needs to be given if requested.

Good luck!

How do you handle people using their camcorders in flight; from push-back, taxi, take off approach and landing? I see several videos like that posted on You Tube and many of them are taken from that point.

Asked by Donny almost 11 years ago

Ok, you're forcing me to admit that I bend the rules once in a while.  I really have no problem with people taking photos or videos during take-off and landing because it's the most exciting part of the entire flight.  Technically though, anything that can connect to the internet should be turned off completely for that portion of the flight (since there have been incidents of electronics interfering with aircraft systems), and most people nowadays use smartphones to take photos, and even cameras have wi-fi suddenly, so it's not really allowed.  Please don't tell on me.

I have a far lower tolerance for people who happen to film or take a photo of me! Not that I'm anything special, but I have clever co-workers who make jokes on the PA during the safety demonstration (which I'll be acting out) and on occasion they get filmed and then posted on YouTube. *shudder*  Fortunately I haven't gained online notoriety as "that embarrassed blonde flight attendant" yet, but I have seen a video on YouTube starring two of my friends doing the safety demo.  Fortunately they both love it! 

Are medical/other benefits available even if you're on reserve status? With only being guaranteed a certain # of hours per month, wasn't sure if they gave benes prior to being full time.

Asked by East Coast Angel almost 11 years ago

Hmm... it could depend on the airline, but in my experience health benefits don't come into effect until one has been an employee for 3 months and passed a 'probationary' period.  For me, that was all it took for me to be considered a full time employee, even though I still have to hold reserve on occasion.  Other airlines only hire flight attendants seasonally and require them to hold reserve exclusively for the duration of their employment before being laid-off at the end of the season.  As far as I know from speaking to former FAs of those airlines, they don't receive either flight or medical benefits, unfortunately.  It ultimately doesn't matter so much about whether or not you're assigned reserve vs. scheduled pairings, but how long the company has hired you for.  I would recommend inquiring at the particular airline you're interested in!

Can black men opt for the job of FLIGHT ATTENDANT? And what are the requirements needed to become one?

Asked by A.V.M almost 11 years ago

Of course!  I've worked with plenty.  The requirements vary a little bit from airline to airline but the basics are the same:

a high school education or equivalent

a valid passport

the ability to work and live in the country in which you're applying

a criminal background check of the previous 5 years for airport security clearance

a height or "reach" requirement

some customer service experience

This web page http://www.flightattendantcareer.com/faq.htm goes into a lot more detail, specifically about applying for jobs in the US, but you can also find out the requirements by checking out the Careers page on any airline's website.  Just remember that you don't need a special course from a school or anything to become a flight attendant, the airline will give you all the training you need once you get hired.  Happy hunting!

I am 40+ and reentering the workforce....sounds like FA salary will be tough to live on. I make a ton waitressing but want a career. Is it possible to be an FA as well as work part time doing something else ?

Asked by East Coast Angel almost 11 years ago

If the restaurant where you waitress is ok with it, I would recommend holding onto that gig!  It's so easy to pick up a shift here and there, around your flying schedule.  I sometimes think I should have kept my serving job as well, but when push comes to shove I'll always pick days off over money! 

I answered a similar question in a bit more detail above:

"I just got hired as a FA and i have not yet started training. I have been reading a lot of blogs and it looks like other FA aren't able to pick up as much hours as they want. My question is : what types of side jobs can we do to make ends meet?"

Check it out!

Starting out as an FA, are you allowed to take long periods of time off from work? Say maybe 2 or 3 weeks?

Asked by Savannah almost 11 years ago

Sure!  You have a few options:

- use some vacation days.  At my airline vacation blocks are usually requested and assigned a year in advance, so people hired throughout the year are forced to choose from whichever time slots are leftover.  It may not be what you were hoping for, but you can also trade with someone else who may suddenly need the vacation block that you have.

- request those days off in your monthly bid.  It's not unusual for me to have 5 days off in a row even if I haven't asked for it because FAs get about 13-16 days off each month.  A lot of people I work with who commute from other countries (yes it happens - I think they're crazy but they make it work!) will request all their days off at the end of one month, and at the beginning of the next month.  This creates a 4 weeks on, 4 weeks off schedule that would make me sick but totally works for some!

- drop or trade shifts over the weeks that you are interested in getting off, and make up the time either the prior month, or the month after.  Dropping too many shifts and never making up the time might get you noticed, but doing it here and there is no big deal.

Airlines that create schedules based on seniority make trading shifts and getting days off a bit harder, but getting two weeks off should not be impossible.

Are there any major international US airlines that hire foreign crew? If so, can they work if they have crew visas, providing they catch another flight out of the US and return to your home country and possible commute? Also do international charters

Asked by Donny almost 11 years ago

Yes!  To work for an American airline or charter, you will need a valid passport from whatever country you hail from, and you will have to apply for a work permit or visa.  You can get lots of information about obtaining a visa at the US government website:

http://travel.state.gov/visa/visa_1750.html

Under some visas, you are permitted to live in the US for as long as you work for the company who has applied on your behalf.  Otherwise, you can commute from an outside country.  I recently worked with a woman who commuted to work in Canada from Indonesia.  Definitely not a commute I would want to do but where there's a will there's a way!

What are your feelings regarding the lifestyle changes the flight attendant career brings

Asked by tiffany almost 11 years ago

If you are the type of person that enjoys routine and structure, becoming a flight attendant will be extremely challenging.  There are no guarantees when it comes to an FA's schedule, and while it affords a lot of flexibility, it can also drive people crazy.  You will get more time off than at an office job, but you will work some weekends and holidays.  There is a lot of unpredictability - you may be scheduled a 24 hour layover in NYC and buy tickets to a show, only to have bad weather cancel your flight and leave you stranded in Toronto.  It's beneficial to have a laid-back attitude towards your schedule, and to realize that sometimes it will work with you, and other times against you.

Flying a lot has also made me really identify with the phrase, "there's no place like home!"  Being on the road can get tiresome, and when I do finish work and get back to my apartment, I'm usually physically and emotionally pooped (being around people all day can really suck the energy out of me!) Not every FA feels that way of course, but I have noticed an increase in my desire to just stay in on my night's off.  Boring I know.  I do aim to go on a little trip each month though, even just to visit familiy and friends, so that I take advantage of the flight benefits that had me interested in the job in the first place.  Getting on a plane on my day off can be the last thing in the world I feel like doing, but it's always worth it!

I feel really lucky to have the job that I do, I have so much more free time as a result, and I have no problem working an early morning one day and an evening flight the next.  A LOT of FAs have other jobs on the side, or go to school, or volunteer.  Many raise kids, care for their parents, and have pets.  Becoming a flight attendant doesn't mean you can't make outside commitments, you just have to be flexible and embrace the irregularity of the work schedule!

Do you know much about Emirates ?? its something I have wanted to so I am applying when I am 21. Is there any tips for me ?? thank you !!

Asked by Elisha over 10 years ago

Well I don't know anyone personally who has worked at Emirates, but I can share with you the tidbits I've picked up about them here and there since working in the industry.  Obviously they have an impressive product - that's maybe what attracted you to them in the first place - they are among the top luxury airlines out there today, offering crazy amenities like onboard showers and probably 20 course meals!  But what does that mean for the flight attendants?

Emirates openly recruits from other countries and, like many companies operating out of Dubai, lures employees over with the promise of lots of tax savings to pad your bank account.  That said, I'm not sure how competitive their actual wages are, but you can be sure you'll enjoy the tax breaks of living overseas.  I think they have a fairly high turnover rate, simply because living in Dubai isn't for everyone.  Even people I know who have enjoyed working in Dubai didn't stay past two years.  Depending on where you're from, it can be a big culture shock, and you'll be required to live in shared accommodations arranged by the airline, with fellow flight attendants - which could be fantastic, especially for young workers like yourself, or it could be a challenge.

Finally, what I've heard about the work is that it's extremely demanding because their high quality of service requires a high tolerance for their rules.  The uniform standards are quite strict (down to the shade of lipstick), and the customer is always, always right, so you might have to bite your tongue a bit.  

Now that all sounds like I'm not a fan, but believe me, they are world-renowned for a reason and they must be doing something right!  I think 21 is the perfect time to give it a shot and go for an adventure!  You'll be working and living alongside like-minded people and you'll be paid to see parts of the world so many people never get a chance to visit.  I just had a co-worker leave our airline for a similar situation in Abu Dhabi and she's always posting lust-worthy photos of white sand beaches and fancy hotels and expensive clubs so I take from that that she's having a blast.  

If nothing else, try it for a year or two... and let me know how it goes!

Hi,
I'm applying for a flight attendant position for AA. So far so good, I just received a phone call to complete a video interview. I'm concerned about my hair. Very thin, clean dreadlocks... is it going to be an issue?

Asked by Phil almost 11 years ago

Hey, sorry for the late response!  I did some digging on this and I think it comes down to the fine line of dreadlocks vs braids.  According to the dresscode at my workplace, dreadlocks are 100% not allowed, however I've worked with guys before who have had long hair in thin, tidy braids who just pulled it back for service.  If you haven't already had your interview I would suggest pulling the dreadlocks away from your face with a simple elastic that matches your hair colour, to show that they can be professional and presentable.  Perhaps AA isn't as strict - there is definitely a spectrum out there - so I would keep the dreads until you're told otherwise.  I hope it's ok!

Hey there! I'm 15, and graduated. I hope to start college Fall 2014, but I have recently become interested in the idea of a flight Attendant! Do you literally live out of a suitcase? Like, what is your schedule like?

Asked by Brittany over 10 years ago

Jumping Jehosephat, you've already graduated at 15?? Well, if you're sure you're not destined to become a medical prodigy or some kind of physics genius then yeah, why not become a flight attendant?  

The schedule is the trickiest and best thing about the job.  It can be nerve-wracking, like on Reserve which is essentially a drawn out period of perpetual suspense not knowing if or when you'll get called to work a flight, and the schedule can also be frustrating - oh it's the long weekend and you want to party?  Too bad, you're working 5 flights between Toronto and New York instead.  

But it can also be Tony the Tiger Grrrreat!  For example, I have a whole week off just because.  And that comes in handy since I have really cheap flight benefits that give me no excuse but to take a trip as often as I can afford it.  Or I can stay local and catch up with friends and family, and go to the mall on a Wednesday morning when there are no line-ups for the change room!

I suppose I do live out of a suitcase, but it's not as bad as you think.  The worst part of that sentiment to me is the idea of constantly packing and unpacking.  But if you buy two of each toiletry you need, and pick an outfit you like but won't miss too much when you're at home, you just keep it in the suitcase and it takes all the thought out of it.  Don't worry, you get enough days off to spend at home to make up for life on the road.  :)

 

Given Scene: You were the flight attendant, after the instruction of turning all cell phones off, you have seen a man using his phone, how would you tell him to turn off his phone.

Asked by jana almost 11 years ago

Haha, oh man I have to do this alllll the time and I hate it!  I used to get annoyed that people refuse to put their phones down because we're all so addicted to them but it happens too often to lose my cool over it. 

So I say, "Sir, just make sure you have your phone off and stowed for take-off".  I emphasize "stowed" because I'm so tired of arguing with people about Airplane Mode and whether or not it's ok (it is during the flight but for take-off and landing your electronics do need to be OFF), and that way the guest will usually just tuck it in the seat pocket or in their jacket so I don't have to see it.  If people keep jabbering into their phone or texting I have no problem saying, "you're now holding up a hundred other people because we can't close the door until you put that away", and then smile and say "thank you!" as sweet as pie because sometimes it's fun to be nice when people are crabby!

What does flight attendance do after the plane lands? Do you get to have a short vacation at the destination?

Asked by Christy almost 11 years ago

After the plane lands and the guests have all gone home we usually clean the plane (but that's not typical for most international airlines), clear customs if we flew outside of Canada - even if we didn't step off the aircraft all day - and then pile into a shuttle waiting to drive us to our hotel for the night.  At the airline I work for the layovers are between 10-48 hours in any one place. 

It can feel like a mini vacation sometimes because we do have some pretty sweet destinations; Barbados, Hawaii, New York, Cancun... and you learn to cram a lot into just a few hours.  If you get along with your crew it can be a blast to all grab dinner and drinks and explore the area.  Other times you barely have time to shower and fall into bed before you're back on the plane, and you'll hardly notice which city you're in.  For some FAs being on the road and holing up in a hotel with a king sized bed, a flat-screen tv and room service is the best way to take a break from being a mom or dad on their days off!  It's one of the coolest things about our job if you ask me... and you did!

are hotel reservations for flight attendants under the name or company name?

Asked by john almost 11 years ago

Hotel reservations for crew are under the airline's name, and organized by flight number.  Once we check in, we can leave our name at the front desk, just in case someone needs to get a hold of us.  Because there is no exchange of payment between the crew member and the hotel, you can't go charging things like extravagant meals and Dom Perignon to your room.  Too bad!

i have completed my airlines course in franfinn institute in air hostess training in india but am in malaysia now & where can i find a ailine job in malaysia & am not a malaysian am a indian

Asked by maria crystal almost 11 years ago

Congratulations on finishing your course!

The airline industry can be highly competitive and hard to crack, so if you're determined to become a flight attendant just keep applying to any airline you can.  If you are willing to relocate, it will give you far more opportunities.  Don't let being a foreigner stop you from applying - as long as you have a valid passport and no criminal record you are off to a good start!  Once you have secured a job you can begin the process of getting a work visa.  Some countries may be stricter than others, but I have co-workers who don't have Canadian passports and they still got hired!  Visit the websites of any airline that interests you and check out their careers page, or check out http://www.flightattendantcareer.com for worldwide selection.

In the meantime, keep your ears open for job opportunities at the nearest airport.  Becoming a customer service agent for an airline will give you an inside scoop about which airlines are hiring for the inflight department, and you'll get some experience in the industry to add to your resume. 

I hope you find something!

I just got hired as a FA and i have not yet started training. I have been reading a lot of blogs and it looks like other FA aren't able to pick up as much hours as they want. My question is : what types of side jobs can we do to make ends meet?

Asked by BootCampBarbie almost 11 years ago

Congratulations on getting hired!

So many people have jobs on the side in this business it's hard to remember them all.  I considered keeping my waitressing job from before I became an FA, but the lure of having extra days off won me over in the end.  The key is finding a job that has flexible hours, since you'll be flying during business hours and some weekends. 

A lot of cabin crew bartend or wait tables, and catering companies are also handy places to look for serving gigs since they usually don't require a long-term commitment.

I've noticed that many FAs have obtained their real estate licence in their down time, another job that lets you build your own hours. 

There are also a lot of small business owners among my co-workers, who are their own boss: wedding planners, personal trainers, actors, musicians, photographers, landlords, dance teachers, people who sell stuff on etsy... there are no boundaries really.  That's not to mention all the FAs who are going to school on the side, in case you want to switch careers later in life. 

I just would advise against committing to any kind of set-in-stone schedule since it's not always easy to get the days off you need in the airline business, or to trade shifts.  Try to find something with variable hours and that you really enjoy!

Hi;
My question today is " What happens when you don't pass your IOD exam after graduating? Do you get another opportunity to make up for it or is that it you get the boot?"

Asked by Yuli almost 11 years ago

Well I hate to say this but... I have no idea what an IOD exam is!  I asked some co-workers and they were as perplexed as I am.  Give me a hint and I'll see if I can dig up any answers for you :)

Does me, my husband and child get to all travel anywhere for free if I become a flight attendant of a domestic airline?

Asked by Nikki almost 11 years ago

From what I can tell, flight benefits vary from airline to airline, and it's at the company's descretion to decide what to offer.  While it doesn't seem to matter if the airline flies domestically or internationally, whether or not the airline is a charter or not will.  Charter airlines, those that sell their seats through a vacation packager or travel agency, typically cannot offer standby travel to their employees because their seats have already been purchased by that third party. 

My suggestion is to research each airline in which you have an interest, and go from there!  Some will definitely offer extremely discounted/free flights for you, your spouse, children under a certain age (~21), and even your parents.  Others may instead give you a specific number of passes per year to give to whoever you like, or a travel companion whom you can re-designate a few times per year.  There are a lot of options - the airline I work for conducted a poll to see how the employees were using the flight benefits and subsequently adjusted them to be even better last year - and it's definitely something worth exploring before pursuing a job.

Also keep in mind that most airlines that offer travel benefits will do so for all full-time employees, not just crews, so don't feel restricted to join the inflight department if you could be a great fit in the airports or offices!

I have a telephone interview pretty soon with an American airline. What types of questions should I be expected to answer?

Asked by Crossingfinger over 10 years ago

Well I was a little late in getting back to you so it could be that you've already had the interview (sorry!) but if not, I can pass along what I was asked during my interview.  Apart from the general job-interview questions (Why do you want to work here?  What would make you an asset to the company?  What are your strengths, and areas that need improvement?), the focus was primarily on my customer service skills.  I remember being asked to describe a situation where a customer was unhappy and how I redeemed their experience, and what I like about being in customer service.  

My interview stages were a bit different from yours, since I had a group interview with about 30 other hopefuls, and then a one-on-one interview.  The only phone interview I had was a language test (which I bombed).  During the group interview they observed how we interacted with one another while working together on a simple assignment, (tip: always follow the rules they give you even if they seem pointless!) and then took turns speaking in front of each other (I had 60 seconds to talk about my favourite food.  Piece of cake.  Or should I say, piece of chocolate! mmm), to see how comfortable we were being in the spotlight.  

I think as long as you have some good customer service stories in your back pocket, and showcase how welcoming and confident you are (good attributes for an FA!) you'll knock their socks off.  Good luck!

Hi, I have a history of general anxiety and clinical depression. It is now well controlled on medication but I was wondering if that would affect my ability to get a job as a flight attendant.

Asked by Emily over 10 years ago

Well, if there was a rule that we all had to have a perfect track record before applying there would certainly be a shortage of flight attendants out there!  You will need to submit to a medical before you can proceed to training, at which time you may need to disclose any medication you're taking.  As long as you are diligent in taking that medication at the right times and in the right amounts, I don't see why that would prevent you from getting a job as a flight attendant, provided you have the skills they're looking for, like an empathetic demeanour, a flexible outlook, and a good work ethic to name a few.

I work with a number of people who have had to get help for various emotional or mental illnesses, so it's not unheard of.  In fact, sometimes companies can be surprisingly accommodating and offer avenues for assistance, whether it means putting employees on modified duties until they feel recovered enough to return to their original work, providing insurance to cover prescriptions, or offering confidential counselling.  

I can't give you any guarantees, but if you don't give it a shot you'll never know, right?  There are claustrophobic FAs, bi-polar FAs, and those of us (like me) that are petrified of heights, but we find a way to work despite those things.  So if it's something you really want to try you just have to go for it!

What interests you about this particular career?

Asked by cassy over 10 years ago

Variety is the spice of life, and I love that each day I go to work is different from the last.  Never the same passengers, on the same plane, with the same crew, going to the same place.  I'm not big on routine, so for me, having a few early mornings here and there, with the occasional red-eye flight is no big deal.  Some days are 14 hours long, some are only 3.  It keeps me on my toes!

The travel is the big draw for me though.  I might be just as happy on a train or boat, but planes are fast and fun!  I thrive on seeing new places, it just makes me so happy, and while I do miss my bed and love coming home, I also enjoy exploring foreign cities and turning the unknown into the known.  

In terms of a career, I'll be honest, there isn't a lot of opportunities or even much ambition involved.  If I wanted to move into an airline office position there could be some options for me, but I'm happy on the plane and that's probably where I'll stay until I leave the industry.  I've never had much of a career plan, and I didn't grow up dreaming of this job, but for now it keeps me interested and I can feel good about helping people get from point A to point B and hopefully they'll even enjoy it a little!  

What are the preveladges of a flight attendant?

Asked by Angel almost 11 years ago

Apart from the wonderful benefits of bypassing security line-ups at the airport and bossing around businesmen to turn off their phone and buckle up their seat belts, FAs at my airline also get limitless cheap standby tickets for themselves and their "plus one".  The exact travel privilages vary from airline to airline but at least during the work day you'll get to see some new cities!

How do you decide how much to pack when traveling (as far as clothes, toiletries, etc.)? And what are some necessities? Also, do FA's only take carry-ons or do they check luggage also?

Asked by GGM over 10 years ago

Let me tell you, I still get it wrong sometimes.  Just last month I was with a crew on what was originally a 2-day pairing, but our crew scheduling department was in a bind and needed a crew to operate down to Barbados and spend 2 days there before working the flight home.  Well twist my arm, I guess I'll get paid to go suntan on the beach!  Anyway, all of us only had one outfit with us (thankfully I had my bikini, never leave home without it!) and by the end of the four days we were all so sick of looking at each other and our recycled outfits that I still haven't taken that dress out of the closet since I got home.  

The point is, you never know where you might end up during a last minute schedule change.  In the summer it's not too problematic, a pair of flip flops, some shorts and a T and sunglasses will pretty much be appropriate no matter where you end up.  In the winter though, you just learn to pack more or suffer the consequences.  I bought a pair of ankle boots that can easily transition from city streets to snowy sidewalks, and I have been known to bring a larger suitcase just so I could have my long, down winter coat with me in New Brunswick (and was the envy of all my shivering crewmates in their work coat)!

Thankfully crew are, for the most part, exempt from the liquids and gels ban that so many governments have adopted so we can freely transport our makeup, and lotions and potions (and booze!) wherever we please.  We don't have to check our luggage either, although I have seen crews from other airlines with longer pairings check additional suitcases.  FAs at my airline typically bring three bags - a lunch kit (like a mini cooler bag), a suitcase, and a "flight bag", which can carry laptops and our manual.  

Here are my neccessities:

swimsuit (such a pain to buy if you forget it and then end up spending the night in Cancun unexpectedly!)

pyjamas (I used to sleep in the buff but how am I gonna feel if the hotel fire alarm goes off in the middle of the night?  Huddling in the nude with my co-workers and a hundred other strangers?  No thanks.)

make-up (I'm not high-maintenance but c'mon)

phone + charger

at least one comfy change of clothes, ie: yoga pants and a long-sleeved T or jeans and a sweater so that at the very least I can join the crew for dinner in the hotel restaurant

flip flops and, in the summer, a sundress

If you forget some of the essentials you can usually ask the front desk for things like a charger or toothpaste.  I've even borrowed clothes from another FA who I had met about 2 hours earlier.  It's trial and error, but usually I get it right!

I feel pretty embarrass when I ask for water so many time, do you have any suggestion that what i should do or can i bring my own water bottle to ask your guys to fill in at first place ? Thanks.

Asked by Daniel almost 11 years ago

It is SO easy to get dehydrated on a plane, so I totally get it!  I have no problem filling water bottles for guests provided we have enough water on board to complete service.  What you can also do is bring an empty bottle through security and fill it up at a water fountain in the airport, or buy one in an airport store right before you board.  We even sell bottles of water on the plane for people who know they'll want more than just one glass, but whatever you choose please don't feel bad for asking for water!  If you ask politely for an extra glass, or to have your bottle filled, I can't see why the crew would say no. 

In what occasions do cabin crew not need the command to initiate an evacuation?

Asked by Joshua Lonsdae almost 11 years ago

You're right - normally the cabin crew would need the command from the flight deck to initiate an evacuation, but if there is an obvious need - ie the safety of the passengers has been comprimised - the flight attendants can make that decision independently.  We must always attempt to communicate with the pilots first, either by using the interphone or by gaining access to the flight deck, but if that doesn't work or the pilots are incapicated... or worse... the flight attendants will just start their shouted commands and get everyone off the plane. 

It's a worst-case scenario, but if smoke appears in the cabin and there's signs of fire, or if the plane has landed on water and it's obvious that it's no longer safe inside the aircraft, we will get everyone out as soon as possible!  We are the pilot's eyes and ears in the cabin, and they may not know what's going on which is why we have the right to begin an evacuation without their command.  Great question, thanks!

Would most flight attenants welcome an invite to dinner and a chance to see the city they are staying in get away from the hotel and the crew for a bit? Or is that to risky?

Asked by Ray over 10 years ago

Well, getting away from the hotel and crew is one thing, but accepting an invite to dinner is something else entirely.  It's not uncommon for crews to split up, particularly in places where there's lots to do so it's easy to make plans in advance (for example, Las Vegas - some FAs go for the shopping, others for the gambling, some for buffets and some for clubs.  Getting the whole crew to agree on a game plan is nearly impossible there).  So yes, definitely flight attendants welcome the chance to get out of the hotel, get some fresh air (after all, they've been on a metal tube all day!) and grab a bite to eat. 

I think it's really nice of you to want to take someone out and show them the city, especially since having a local as your guide is the best way to explore a new place.  I think whether or not they accept will depend on

a) your approach - if you're open to hanging out with the crew as a group that'll be 'safer', also don't pry into which hotel they're staying at.  Let the FA divulge that information if and when they want to.

b) the personality of the FA - if they're single and ready to mingle they're more likely to say, "sure, why not?", and

c) the location.  Some destinations airlines fly to are at a higher risk for crime so crews tend to stick together and not leave the hotel as often in those places.  

If you want to go for it I give you my blessing!  I myself have never (intentionally) met up with a passenger after a flight but I know others who have.  I hope it works out for you!

I really like the idea of working for an airline that doesn't do things base on seniority, but I can see why you'd want to remain anonymous. But could you tell me- does the name of your airline have a colour in it?

Asked by allie over 10 years ago

Haha, good guess but no.  It does have a compass direction in the name though!  That's my only hint.  Oh, and it's not Southwest, although our business strategy closely mirrors theirs.  In fact, if you're in the US I would recommend checking them out since they seem to prioritize taking good care of their employees and may not use seniority either.  But if you're in Canada... come check us out!

how much time you can be at home? with your friends, family...? you cant be always working, must be at home...

Asked by lisa almost 11 years ago

The flight attendant schedule works out to be about half the month off.  In Canada it's a requirement to be scheduled at least 13 days off a month, but usually I'll get a few more than that.  So really, we're home more often than not, and we get more days off than the average 9 to 5-er, but we may end up working all weekends one month which makes it feel like we don't see friends as often.  Most FAs I work with who are parents agree that they spend more time with their kids now than they did at their previous job, whether it was an office job or other shift work.  You just have to be prepared to have your days off in chunks, so you may not see your spouse or kids for a week, but then you could have 9 days off in a row!  It's unpredictable, but I still prefer it to the alternative!

Hi, I wish to be a pilot someday (Had flying lessons already) and I also would like to live in Canada.
It's a stipid question, but I wanna know...Can pilots and Flight Attendants have relationships with each other?

Asked by Caolan McGarry over 10 years ago

It's not a stupid question, and yeah, they sure can!  Whether or not you want to disclose that to your co-workers is up to you (but good luck trying to hide it, word gets around FAST).  I've worked with several married couples, either both pilots, both FAs, or one of each, in fact many such couples try to get the same shifts so that they can work together.  It's not hard to see why - when you have a nice layover you can share it with someone, you'll have a partner who understands the sometimes crazy lifestyle the airline industry offers, and hey, if you're the jealous type you'll be able to keep an eye on them while on the road!

Do you recommend working as a flight attendant temporarily? Say, a year or less, while trying to find another job?

Asked by nate over 10 years ago

Well, the airlines won't thank me for saying so, but sure!  It's a great experience to try and say that you've done it.  But don't blame me if you say you'll stay for a year and end up staying ten.  I see it All the time.  It's just an addictive lifestyle!  

Just be prepared that it can be quite a drawn out ordeal to get hired (sometimes 3 interviews and, in my case, a 7 month wait until a training slot became available) and the training is no joke.  It's about a month long with a huge amount of information being thrown at you, and roughly 1/3 of that month will start with a pop quiz first thing in the morning.  It might be hard to be motivated to get through training if you only plan to stay for a year and you're not that passionate about it.  But like I said, you may end up liking it more than you expected, in which case it's a great investment of your time!

Do the pilots and flight members get free drinks and snacks on the plane?

Asked by sarah over 10 years ago

Yes and no.  If it's free for the passengers, it's free for us too, so coffee, juice, pop, cookies, etc.

If it's not free for the passengers, we have to pay too - the only exception is if the flight is almost done and there are leftover items that will be thrown out anyway.  Then we can rummage through and see if there's something we want, but honestly, serving the same snacks all the time renders them pretty unappetizing, to me at least. 

Once in awhile I'll work a catered flight which includes meals and the caterer will set aside some for the crew.  That's kind of fun, but it's like any classic "airplane food" tray - some stuff will be scrumptious and others will be unrecognizable.

Generally I just grab a crew water (1.5 litre bottles, you really gotta stay hydrated!) and only dip into the plane snacks and drinks in moments of desperation where I don't have time to sit down and open my much healthier, home-packed lunch bag!

We will be flying on my daughter's 12th birthday. Is there something special I can ask the FA to do for her, like perhaps a "happy Birthday" on the loudspeaker? Thanks in advance!

Asked by Beth almost 11 years ago

Yes, definitely!  I have people ask for birthday and anniversary shout-outs all the time.  Sometimes people ask about it during boarding, but since that's one of the most chaotic times for the crew it might be better to ask after service - feel free to approach them and ask when they're finished serving so that they remember.  Typically we'll make the annoucement after we've landed, or if the pilots want to do it, they'll mention it during an annoucement at the top of descent. 

I'll admit - there have been times when I had great intentions to make a happy birthday announcement on the PA but was so side-tracked by the end of the flight that I forgot to do it.  I felt terrible - so please don't think ill of your crew if they also forget!

An dose being a FA cover your living expensive such as rent,car an all other bills :) thanks In advance for answering my questions!

Asked by Pri almost 11 years ago

The starting wage of a flight attendant isn't anything great, I won't lie.  But it'll come down to what you're used to making, and your lifestyle.  I have no problem meeting my bills and have been able to save plenty since becoming an FA, but I have no kids or pets to pay for, I don't own a car, and my rent is reasonable. 

I work with loads of people that have families, homes, cars and boats, or pay for schooling and other expenses, sometimes as a single-income, but where I work it's fairly easy to pick up extra hours if you want, or have another job on the side.  I'm afraid it's not a black-or-white question to answer since each person's needs are so different, but I can say Yes, it's possible to live on a flight attendant's salary, but whether that's enough for you, only you can answer!

where do you sit on the plane?

Asked by Natalie over 10 years ago

The exact location will vary from aircraft to aircraft, but on our Boeing jets we have only two designated seat locations, which are in the galleys.  One is where the passengers board, and the other is at the very back of the plane, which also has a boarding door for what we call Ground Loading Stations, airports that don't use bridges and instead push up stairs to the aircraft to offload passengers.

Each "jumpseat" is a fold down padded bench that seats two, and it has a seatbelt with four straps that click together in the centre, like a mirrored car seatbelt.  We face backwards, so that we can see what's happening in the cabin (the FAs in the back have a mirror mounted on the wall that shows them what's happening behind them).

The seats self-stow, like a movie theatre seat, as soon as we get up.  This is because they are in the emergency exit pathway and would block the exit if they stayed permanently lowered.  For the same reason, our seatbelts retract automatically so they don't dangle dangerously on the floor; a tripping hazard.  If you're wondering whether flight attendants sometimes fall on their butts due to the seat stowing when their co-worker gets off the jumpseat without them knowing, the answer is yes, yes it happens more often than I care to admit.

I recently had my F2F interview with AA and got to the reach test and finger printing stage. They seem to have liked me a lot, but I have a small tatto on the side of my hand, will this prevent me from getting the job?btw I did advised them I have it

Asked by linda over 10 years ago

I was wondering, what subjects should i take in high school as a prerequisite, in order to be a flight attendant because i am moving on year 11 and i live in Australia. This job is my passion and i have been wanting to be FA since i was young.

Asked by rhyme over 10 years ago

Did your salary increase through the years? Can you make a comfortable living being a Flight Attendant?

Asked by HopefulFA over 9 years ago

I've just been hired as a new flight attendant and I am guaranteed about 80 hours/month. Is it hard to pick up more trips? The hourly pay is great but that means nothing if I can't work more hours! I'm excited but concerned about being broke

Asked by FlightClub over 10 years ago

I need a quiet low key place to stay on the water in Florida. No high rise hotels. Any suggestions. Small walk to shops, restaurants, bars.

Asked by sue about 10 years ago

Last year a friend of mine and I went to Amsterdam with UK lo-co airline. I am 6 feet 8 inches tall and of large build, requiring a seatbelt extension. On the flight home, I was told that I couldn't sit behind the exit. I was seated behind in agony!

Asked by BigJames1983 over 10 years ago

When you go to different Cities/Countries do you get to stay at hotels for free or just discounts?? And how much do you get paid when you're just starting :)

Asked by Jean about 10 years ago

Hi great site, thank you! My question is about privacy during layovers. Do crew members get private hotel rooms or do they have to double up? Also, during flight attendent training did you have private accomidations? What is the norm.

Asked by Kristine about 10 years ago

I've invented a new approach to managing the spread of germs and viruses. The product uses no chemicals and is called a Coughy Cup(.com). I'm hopeful they will be used on planes soon. What do you think?

Asked by John Delatorre over 10 years ago

Imagine you see a passenger being deliberately rude to another flight attendant. How would you deal with this situation?

Asked by Aubrey almost 10 years ago

How would you deal with a passenger who refused to follow the rules (keeping his seat belt buckled, etc.)?

Asked by Aubrey almost 10 years ago

How often do flight attendants hook up with pilots?

Asked by Sonorsian about 10 years ago

You don't know how much enjoyment i'm getting from your answers, i thank god i found your profile. Which airline do you work for ?

Asked by Sonorsian about 10 years ago

I was wondering which airlines you work for and which airline seems like the best to work for as a flight attendant.

Thanks

Asked by Johanna over 10 years ago

have you found that as technology advances your job has become more easier and how??

Asked by travelfreak101 about 10 years ago

Do you find out your base when the offer is made before training? Or do you have to wait until after training?

Asked by Sawyer over 10 years ago

Do flight attendants get free room service on layovers at the hotel? What are those perks like? Are the rooms as glorious & fabulous as I think they are?

Asked by Teena about 10 years ago

Do you fly a lot of first class flights or does that come with seniority? Is it common for a first year FA to fly on a really fancy plane?

Asked by Teena about 10 years ago

My boyfriend lives in the same city my FA training will be taking place am I able to stay at his home and commute to training or is every trainee required to stay in a certain location to assure attendance?

Asked by FashionDiva over 10 years ago

what should i do if i dropped a juice accidentally on a passenger ??

Asked by laith about 10 years ago

Must I straighten and put a bun on the back of my head or is a neat and well groomed hairstyle be acceptable. Will "no bun" adversely affect my chances? I have heard so many stories.

Asked by hopefulFA over 10 years ago

Can I apply for American Airlines flight attendant trainee if I'm from Finland? Like do I need a VISA or other permissions to move to USA and is the airline going to provide my living during the training program?

Asked by Tirkku almost 10 years ago

did you go to flight attendant schools? if so, what schools do you recommend? if not, what are other ways to become a flight attendant?

Asked by Jackie about 10 years ago

Hi, I wanted to find out what the medical examination entails.
I'm in the middle of getting my wrist tattoo removed (it's only slightly visible now) and was planning to cover it with make up until the laser surgery is done- what are your thoughts?

Asked by Cabincrewlady about 10 years ago

Can you be 5'2 and be able to work for an international airline?

Asked by Alex Ramirez over 10 years ago

I graduated secondary education in the philippines and they only go up to year 10, and i moved to australia, do i have to study there to graduate year 12?

Asked by Nikki almost 10 years ago

after you sent you're resume and cover letter, what do you bring with you to the interview?

Asked by Madellin over 10 years ago

1. A man has become intoxicated on the flight and is asking for another cocktail, how do you handle the situation ?

Asked by charles over 10 years ago

Hello,
As a year 12 student I am conducting survey about common stress on cabin crews. The survey is part of my course if you could fill out by clicking on the link below. http://www.surveymonkey.com/s/5Q5SGYN

thank you

Asked by Narges over 10 years ago

Hello Jordan.

I would like to know the flight Attendant right and were I can check them.
My question is, can a companie during a overnight force you to share a room?
Thank you

Asked by Paul almost 10 years ago

Hello, I love all the questions and answers, very informative!

I have two questions

1. What is the best way to handle children while flying. Do you go to the child first or the parent. In the case the child is running up an down the aisle?

Asked by Simone over 10 years ago

How do you like being a flight attendant?...it must be hard working with the public...I did it for thirty years...

Asked by Tom almost 10 years ago

how do you like working with the piublic....??

Asked by Tom almost 10 years ago

how many situation(passenger problem,problem came to you) can be on board and how solve them.please read it as simulation tthx

Asked by anis almost 10 years ago

Do flight attendants get to stay in the city that they are in for a couple of days to tour around?or can they ask there boss to do a job then stay in that city for a couple of days to tour around and shop?

Asked by Sam about 10 years ago

HOW TO MANAGE A TROUBLESOME STONE-DRUKEN PASSENGER ON AIRPLANE?

Asked by REGINA about 10 years ago

HOW WOULD YOU MANAGE THE CASE OF A MEDICAL EMERGENT STROKE PASSENGER?

Asked by AMOS ADA about 10 years ago

I'm really interested in becoming a Flight Attendant but I have no idea where to start.. Help please!

Asked by Jenneast over 10 years ago

Hello my daughter will be taking a trip to canada in December for the 1st time to visit her dad, and she will be travelling by herself. Can I request a flight attendant to watch her and tke her to her dad at departures in the airport?

Asked by Susan almost 10 years ago

Hi, i had recently interviewed for a FA position, my fingerprints and DOT were submitted, its been about 3 weeks and i havent hear anything. I got a dismissed felony charge that i never was convicted or arrested for it. would that affect me.?

Asked by Lenea Ball over 10 years ago

How long do you get to sight-see in the state/country before you have to go back to the airlines again?

Asked by Madison over 9 years ago

I am 26 yrs old and is very interested in a long-term career as an FA. Where do I get started? I live in Winnipeg, MB and I do not have the option to relocate because my family is here. Which airline has it's base in Winnipeg? and how do I apply?

Asked by Janice over 10 years ago

What are your feelings regarding the lifestyle changes the flight attendant career will bring?

Asked by bre over 10 years ago

Each pilot get a room individually when they travel? Or share a room like 2 in 1...?

Asked by EK Cadet over 9 years ago

Pilots stay at hotel rooms individually? Or share with co-pilot ?

Asked by EK Cadet over 9 years ago

Hi! :D can you give me a letter of recommendation to your company or any company? I really want to become an FA but the problem is I'm from the Philippines and I wanted to really work abroad.

Asked by cassey over 10 years ago

I have been all the way threw two different interview processes but I've never been offered the job. What are your highlights and tips you can giving me to help me stand out?

Asked by Red_Robin over 10 years ago

How do you handle a child lying on the floor of the airplane

Asked by Heather over 10 years ago

Can you have a flexible schedule, while being a flight attendant?

Asked by Alethea almost 10 years ago