Jordan
Toronto, ON
Female, 28
Space Waitress, Trolley Dolly, Stewardess...everyone has their own term for us. We are the baby-sitters, life-savers, servers, cleaners and all-around problem solvers for any and every in-flight issue. Sometimes we get a bad rep for being apathetic and miserable despite having what looks like a glamorous job, so here's a peek into the gritty details beneath the shiny surface to explain why the job - though incredible in lots of ways - is more than just snappy uniforms and matching luggage.
If you are the type of person that enjoys routine and structure, becoming a flight attendant will be extremely challenging. There are no guarantees when it comes to an FA's schedule, and while it affords a lot of flexibility, it can also drive people crazy. You will get more time off than at an office job, but you will work some weekends and holidays. There is a lot of unpredictability - you may be scheduled a 24 hour layover in NYC and buy tickets to a show, only to have bad weather cancel your flight and leave you stranded in Toronto. It's beneficial to have a laid-back attitude towards your schedule, and to realize that sometimes it will work with you, and other times against you.
Flying a lot has also made me really identify with the phrase, "there's no place like home!" Being on the road can get tiresome, and when I do finish work and get back to my apartment, I'm usually physically and emotionally pooped (being around people all day can really suck the energy out of me!) Not every FA feels that way of course, but I have noticed an increase in my desire to just stay in on my night's off. Boring I know. I do aim to go on a little trip each month though, even just to visit familiy and friends, so that I take advantage of the flight benefits that had me interested in the job in the first place. Getting on a plane on my day off can be the last thing in the world I feel like doing, but it's always worth it!
I feel really lucky to have the job that I do, I have so much more free time as a result, and I have no problem working an early morning one day and an evening flight the next. A LOT of FAs have other jobs on the side, or go to school, or volunteer. Many raise kids, care for their parents, and have pets. Becoming a flight attendant doesn't mean you can't make outside commitments, you just have to be flexible and embrace the irregularity of the work schedule!
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Ooh boy is it ever hard! I've gotten better, learning to ask the right questions to someone who is upset; "what's the problem?", "is there anything I can do for you right here and now to solve it", "these are the options I can offer you, which works best for you?" etc., and usually people will come around.
But it's also important to know when someone is just being unreasonable. I try to listen, understand what they're saying, apologize, and then work on a solution, but if someone is being angry and just not accepting my help it comes to a point where I just tell them I have to get on with my job and care for a hundred other guests and if they aren't going to work with me they can call our Customer Care team on the ground.
I confess I have felt my blood start to boil more than once - it's impossible not to if someone is yelling in my face - and I've had to step back and ask another FA to take over before I say something unprofessional! If someone is pissed off and swearing though we can deny them boarding (the Captain will always support our decision) or, if it happens midflight, we will have local authorities meet the aircraft upon arrival.
We undergo training each year to learn how to deal with unruly and upset guests but unfortunately it's really something you have to experience firsthand multiple times before you become confident in how to respond. I still get wired up when it happens to me!
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Hey, sorry for the late response! I did some digging on this and I think it comes down to the fine line of dreadlocks vs braids. According to the dresscode at my workplace, dreadlocks are 100% not allowed, however I've worked with guys before who have had long hair in thin, tidy braids who just pulled it back for service. If you haven't already had your interview I would suggest pulling the dreadlocks away from your face with a simple elastic that matches your hair colour, to show that they can be professional and presentable. Perhaps AA isn't as strict - there is definitely a spectrum out there - so I would keep the dreads until you're told otherwise. I hope it's ok!
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Haha, oh man I have to do this alllll the time and I hate it! I used to get annoyed that people refuse to put their phones down because we're all so addicted to them but it happens too often to lose my cool over it.
So I say, "Sir, just make sure you have your phone off and stowed for take-off". I emphasize "stowed" because I'm so tired of arguing with people about Airplane Mode and whether or not it's ok (it is during the flight but for take-off and landing your electronics do need to be OFF), and that way the guest will usually just tuck it in the seat pocket or in their jacket so I don't have to see it. If people keep jabbering into their phone or texting I have no problem saying, "you're now holding up a hundred other people because we can't close the door until you put that away", and then smile and say "thank you!" as sweet as pie because sometimes it's fun to be nice when people are crabby!
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Sure! You have a few options:
- use some vacation days. At my airline vacation blocks are usually requested and assigned a year in advance, so people hired throughout the year are forced to choose from whichever time slots are leftover. It may not be what you were hoping for, but you can also trade with someone else who may suddenly need the vacation block that you have.
- request those days off in your monthly bid. It's not unusual for me to have 5 days off in a row even if I haven't asked for it because FAs get about 13-16 days off each month. A lot of people I work with who commute from other countries (yes it happens - I think they're crazy but they make it work!) will request all their days off at the end of one month, and at the beginning of the next month. This creates a 4 weeks on, 4 weeks off schedule that would make me sick but totally works for some!
- drop or trade shifts over the weeks that you are interested in getting off, and make up the time either the prior month, or the month after. Dropping too many shifts and never making up the time might get you noticed, but doing it here and there is no big deal.
Airlines that create schedules based on seniority make trading shifts and getting days off a bit harder, but getting two weeks off should not be impossible.
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Well I hate to say this but... I have no idea what an IOD exam is! I asked some co-workers and they were as perplexed as I am. Give me a hint and I'll see if I can dig up any answers for you :)
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It is SO easy to get dehydrated on a plane, so I totally get it! I have no problem filling water bottles for guests provided we have enough water on board to complete service. What you can also do is bring an empty bottle through security and fill it up at a water fountain in the airport, or buy one in an airport store right before you board. We even sell bottles of water on the plane for people who know they'll want more than just one glass, but whatever you choose please don't feel bad for asking for water! If you ask politely for an extra glass, or to have your bottle filled, I can't see why the crew would say no.
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