MailmanDave
17 Years Experience
Long Island, NY
Male, 43
I am a City Letter Carrier for the US Postal Service in NY. I've been a city letter carrier for over 17 years and it is the best job I've ever had. I mostly work 5 days per week (sometimes includes a Saturday) and often have the opportunity for overtime, which is usually voluntary. The route I deliver has about 350 homes and I walk to each of their doors to deliver the mail. Please keep in mind that I don't have authority to speak for the USPS, so all opinions are solely mine, not my employer.
Linda, thanks for writing and I'm sorry that you are going through an unfortunate situation. I don't know why your new mailman wouldn't be delivering all of the mail to your house. If he's not delivering it to your house, I wonder where it is going. It is not legal to be doing anything else with the mail except deliver it to the proper addressee. You spoke with the Postmaster, not the Postmaster General. The PMG is the top administrator of the USPS in Washington, DC. Have you asked your mailman what may be happening to your mail? I doubt that you will get any type of satisfactory answers. The next step if you don't get any satisfaction from your local post office is to try to contact the region or area office that oversees your post office. Another option is the Postal Inspectors who would investigate any criminal activity like mail fraud or theft of mail. I don't have a lot of conifdence in these offices really doing too much in your situation but if you feel it is serious enough I wouldn't think twice about reporting it. Thanks for writing.
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Kyle, I think the normal amount of time for a First-class letter to get from Lancaster, PA to Charleston, SC, would be 2 days. From what you wrote it has already been 4 delivery days and the letter hasn't arrived. I don't know that it's rare, but it exceeds our service goal as far as I know. Are you sure you addressed the letter correctly and completely? Letters still get lost in the mail, missorted, misdelivered, destroyed by our automated sorting machines, etc. but that is all a very low percentage of the amt of mail processed.
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I don't know what to tell you about this with regards to what you should do. You could file a complaint/written letter to the PO claiming financial damage by the rural letter carrier, possibly including the ATV battery damage as well. I don't know how this claims process works at all with respect to any damage caused by the USPS or of an item shipped via USPS. It sounds to me that maybe the carrier shouldn't have driven into your yard to throw the battery near your porch. I don't know the rules about package deliveries on a rural route. In one way, it's good they tried to deliver a package that wouldn't fit in the RR mailbox at the highway. A possible negative is that your yard became damaged due to this. I wish you well but I don't know what type of satisfaction you'll get from the USPS. I don't have a lot of faith in their bureaucracy or claims process. I hope to be proven wrong.
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Congratulations on getting hired as a CCA. I understand what you are saying that your small office won't have any openings for a career position anytime soon. I don't know if there are offices in the nearby area where you could inquire as to whether they would have any older carriers retiring soon which would create more internal movement. I'm sorry but I have no knowledge about the process for converting from CCA to regular carrier, except a lot of patience. I wish you well in your new position.
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David, you are correct about parcel delivery becoming ubiquitous. When I started at the USPS in 1998, there was so much actual mail to be sorted and delivered with only a few parcels. The pendulum is definitely swinging the other way and I truly can envision a time where mail becomes very insignificant compared to parcel delivery. Right now, we seem to have a fair amount of both. In developments that have cluster delivery boxes (usually apartment buildings or condominium complexes) or in a PO lobby we do use parcel lockers. I don't know how it would work with having boxes on the street similar to the USPS collection boxes used today. Currently the parcel lockers work this way---If a customer has a package to large to fit in their regular delivery receptacle, the carrier will put the package in the parcel locker, lock it with a key they have and put a separate specific parcel locker key in the regular receptacle of the parcel recipient. When the postal customer goes to retrieve their mail, they will see the parcel locker key and use that key in a specified parcel locker. Once they insert the key and turn it, that key stays in the lock, the locker opens and the customer retrieves their parcel. It is a very efficient system as opposed to going to the door of a customer (in a centralized delivery environment) to just use the parcel lockers.
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Sorry to say that we can't guarantee arrival of a birthday card on a specific date when mailed via regular class mail. We do, however, have a decent record of getting most letters delivered the next day when mailed from the same city, and 2-3 days when mailed from further away. To play it safe I'd mail the card 2 days in advance and, if you prefer, you can write "Do Not Open Until Your Birthday" on the outside of it. You are a thoughtful friend. Good Luck!
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I don't know the answer to this question. In the PO where I work, the supervisors manage when bulk mail is distributed for delivery and we will deliver it on that day unless there is some extenuating circumstance why we can't. I notice that most bulk mail that comes to our PO is usually delivered within 3-4 days, often earlier. 10 days seems like an awfully long time for bulk mail to be sitting around no matter the time sensitivity or not. When your mailing is given to a BMEU (Bulk Mail Entry Unit), do they have any straight answer either? I agree that this is poor service if you can't get any range of time or reason why it's taking so long to be delivered. I do acknowledge that bulk mailings do get put to the bottom of the list as far as priority of which class of mail to deliver, but there isn't a huge amount of First-Class Mail and Periodical mail to go through that a bulk mailing should take so long. I'm just speaking from the perspective of where I work and can't really comment on the operations of another post office.
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