Ask a Mailman (City Letter Carrier) anything

I recently sent a Christmas present in a large envelope. It arrived at the desired address empty. The wrapped present not inside. The package did have tracking, but it obviously reports delivered since the empty envelope made it. what can I do?

Asked by Ella over 10 years ago

I am sorry that the item arrived empty, but I do understand why it shows as arrived delivered. If that package arrived on my route for delivery I would have scanned it "Visible Damage" as well as "Delivered". This would not result in any settlement or claim being paid, but would validate what you are saying. If the item was not insured, I don't believe there is anything that can be done.

597 Votes

I think you misunderstood my question. I meant when the person walks up next to his box when you drive by, do you give him the mail, or do you put it in the box anyway? My carrier won't deliver my mail unless I am well away from my box when he comes.

Asked by bryce over 10 years ago

I deliver the mail via foot and don't drive up to a mailbox as you describe. The town in which I deliver mail does have sections where the letter carriers do drive up to a mailbox and put the mail in. I did this when I was a substitute letter carrier and will do it on occasion if that carrier is out or needs assistance. If the situation you described occurred while I was delivering, I would hand them the mail. I don't know if there is a policy against handing the mail directly to a customer in the environment you described. Some carriers may not want to hand the mail directly to a customer from their postal vehicle for safety reasons.

597 Votes

Why does it take 3 days to get a package that arrived in the destination city at different zip code delivered to me at my zip code same in city

Asked by heather almost 10 years ago

I don't know why it would take 3 days to get to another ZIP in the same city. As long as there is no weekend or holiday, I am pretty sure the next day would be the service goal for a package that arrived in the city at a different ZIP. Possibly a sorting error would delay the package for a day or two, but that shouldn't be a recurrent problem unless there is some other operational issue that I'm not aware of.

597 Votes

I am thinking about not even going to orientation because I am so nervous about the LLV driving test and downright mean coworkers and supervisors. Also, I am not familiar with the area they are putting me in. Do you think I should give it a shot?

Asked by Sa-mind almost 10 years ago

Sa-mind, I do understand your concern about driving the LLV as well as your co-workers and supervisors. I have experienced the latter myself. As to whether or not you should give it a shot, I'd say absolutely try it. It isn't the easiest of jobs and there are some tough personalities you may have to deal with. After all of my years at the USPS, I am still trying to learn that myself. Fortunately, as a letter carrier, much of the day is spent on your own delivering mail. Regarding not knowing the area they are putting you in, the management should give you a map and delivery instructions for the area. It also helps if you have a smartphone with a mapping like Google Maps or Waze. There were several occasions where I thought about quitting the USPS, but I was fortunate to have family members who thought much more logically than myself and advised against it. Starting as a CCA may not be so great due to lower wages and minimal benefits, but once you become a regular letter carrier, it is a solid job with benefits and a pretty good union. Nothing is perfect, but when I see people working in retail and grocery stores or the local convenience store, I doubt they are making $50K per year with paid vacation, paid sick days, a 401(k), decent health insurance and a retirement plan..or at least not all of this. I don't know what type of work you do now, but consider the pros and cons of leaving it with the benefits of working for the USPS, and try not to let mean people get to you. As the saying goes: mean people suck! I wish you the best and hope you at least try the job.

595 Votes

Can I give my mailman the key to a new lock mailbox I just bought? I live in a 3 family house and someone is stealing my mail.

Asked by LA almost 10 years ago

LA, it is awful that mail is being stolen. I don't know what good it will do, but I would recommend reporting that to your local post office or the Postal Inspectors. To answer your question, I don't know that a mailman would get involved with being responsible for a key to a private mailbox. If everyone on their route did that, how would they keep track of all of those keys? Furthermore, if that mailman was off/sick/vacation, how could you be sure that the replacement mailman would get the key? I just don't think it will be feasible or practical or possibly even allowed. Another option (though less convenient) would be to rent a PO Box which would definitely be secure.

595 Votes

Part 2 is what kind of supplies do you normally carry with you on your route? A few pens for yourself, maybe some stamps as a convenience to customers. Also are new CCAs allowed to use GPS on an unfamiliar route? Thanks for your time!

Asked by Sparky66 over 9 years ago

Sparky, again you're welcome regarding this forum. It can get a bit exhausting trying to keep up on the many questions asked, but I rarely get more than a couple per day. Furthermore, I volunteered to do this so I have nothing to complain about. On the route each day I carry a couple of pens, some scrap paper if I need to make some notes, water, my lunch, and sunglasses. I happen to have some stamps in my wallet and will give them to customers on occasion, but that's rare. Most of the time they have the envelopes ready to be mailed with the proper postage. I also don't want them to get in the habit of them thinking it's part of my job to have stamps with me, because it isn't. Fewer and fewer people are mailing letters these days and are paying their bills electronically. I don't see anything wrong with a CCA using a GPS on their smartphone to navigate to/from routes. The USPS should really be giving you a map with directions if you are unfamiliar with a route, but I am pretty sure our CCAs use their own GPS to get around the town. Since I do the same assignment each day and know it automatically I can listen to an ipod while delivering the route. I don't know if this is actually allowed but I think it should be. I only have one earbud in at any time. I think I'd get bored pretty quickly if I didn't listen to something (music/podcasts) while delivering the mail. The postal vehicle I drive doesn't have a working cigarette lighter outlet to charge up my PED so I am careful about not draining the battery during the day or I can carry a portable battery supply(but have never actually had to use it).

594 Votes

Hey Dave! Just wanted to share because I've seen your page. I'm currently in central ny about to undergo my first day of carrier academy. I will be a Cca in a small city in upstate New York. I was wondering if you know as a Cca i would get lots hrs?

Asked by Ny cca over 9 years ago

Congratulations on getting hired as a CCA! I don't know how many hours you will get in your particular office as each office is unique. Usually, a CCA fills in for a regular carrier when they are out sick or on vacation to deliver their route. They are also given "pieces" or "splits" on routes when a regular carrier may not finish their route within 8 hours and they don't want to work overtime or when management doesn't authorize overtime for the regular city letter carrier. CCAs may also work on Sundays to deliver Amazon.com parcels. They don't do this in every office so I don't know if yours is included in that service. In the office I work at, the CCAs all get plenty of hours due to a bit of short staffing. I am not sure of the minimum hrs/shift or minimum hours/week that a CCA is guaranteed. If you go to www.nalc.org, or more specifically http://www.nalc.org/workplace-issues/city-delivery/cca-contractual-issues, they have details about being a CCA. It may be a bit technical, but it's a good reference. Good luck, be on time for work, and work safely. Try not to get involved with any office drama.

594 Votes

Mailman (City Letter Carrier)

Ask me anything!

What do YOU do?

I recently sent a Christmas present in a large envelope. It arrived at the desired address empty. The wrapped present not inside. The package did have tracking, but it obviously reports delivered since the empty envelope made it. what can I do?

I think you misunderstood my question. I meant when the person walks up next to his box when you drive by, do you give him the mail, or do you put it in the box anyway? My carrier won't deliver my mail unless I am well away from my box when he comes.

Why does it take 3 days to get a package that arrived in the destination city at different zip code delivered to me at my zip code same in city

I am thinking about not even going to orientation because I am so nervous about the LLV driving test and downright mean coworkers and supervisors. Also, I am not familiar with the area they are putting me in. Do you think I should give it a shot?

Also on Jobstr...

Can I give my mailman the key to a new lock mailbox I just bought? I live in a 3 family house and someone is stealing my mail.

Part 2 is what kind of supplies do you normally carry with you on your route? A few pens for yourself, maybe some stamps as a convenience to customers. Also are new CCAs allowed to use GPS on an unfamiliar route? Thanks for your time!

Hey Dave! Just wanted to share because I've seen your page. I'm currently in central ny about to undergo my first day of carrier academy. I will be a Cca in a small city in upstate New York. I was wondering if you know as a Cca i would get lots hrs?

Mailman (City Letter Carrier)

Ask me anything!

What do YOU do?

I recently sent a Christmas present in a large envelope. It arrived at the desired address empty. The wrapped present not inside. The package did have tracking, but it obviously reports delivered since the empty envelope made it. what can I do?

I think you misunderstood my question. I meant when the person walks up next to his box when you drive by, do you give him the mail, or do you put it in the box anyway? My carrier won't deliver my mail unless I am well away from my box when he comes.

Why does it take 3 days to get a package that arrived in the destination city at different zip code delivered to me at my zip code same in city

I am thinking about not even going to orientation because I am so nervous about the LLV driving test and downright mean coworkers and supervisors. Also, I am not familiar with the area they are putting me in. Do you think I should give it a shot?

Also on Jobstr...

Can I give my mailman the key to a new lock mailbox I just bought? I live in a 3 family house and someone is stealing my mail.

Part 2 is what kind of supplies do you normally carry with you on your route? A few pens for yourself, maybe some stamps as a convenience to customers. Also are new CCAs allowed to use GPS on an unfamiliar route? Thanks for your time!

Hey Dave! Just wanted to share because I've seen your page. I'm currently in central ny about to undergo my first day of carrier academy. I will be a Cca in a small city in upstate New York. I was wondering if you know as a Cca i would get lots hrs?

Login

Forgot Your Password?

Register