Ask a Mailman (City Letter Carrier) anything

1236 Questions

Last Answer on February 18, 2022

Is it up to the mailman to decide whose mail needs to be forwarded back to the sender or is it the post office's duty? Recently my mail hasn't been delivered to me because my mailman thought we moved, for no reason.

Asked by Erica about 11 years ago

Thy mailman has instructions (called forwarding orders) on what mail to send to the central forwarding system. If your mail is being sent to another address for no reason, you may want to tell your letter carrier or delivery supervisor that you haven't moved and that your mail should be delivered as addressed.

723 Votes

If the zipcode is wrong, one city over, will i still get my package?

Asked by kaylee over 10 years ago

Not necessarily. Did you put the right name of your community but the wrong ZIP? If so, there is a good chance that the PO at the wrong ZIP city will cross it out and then the package will be sent to your community where it will then be delivered. If the name of the town and ZIP is incorrect on the package, and nobody at the receiving PO recognizes the address as belonging to your community then they may return the package to the sender as "NSS" meaning No Such Street or "NSN" meaning No Such Number. A lot may also depend on how savvy or caring the personnel is at the PO that originally receives the package to have it rerouted to your town where you could then get it delivered. I hope it works out for you. in the future, please remember that a correct ZIP is very important in an address. Thanks for writing!

722 Votes

Is there any way to send a letter to be "forwarded" without ever being delivered to the original address? I don't know the new address and don't want the letter mistakenly left at the delivery point.

Asked by "wondering" over 11 years ago

If there is a forwarding request on file for a certain name at a certain address, it is possible that the letter would be automatically forwarded to the new addrEss. We have an automated system that does this. The problem is that it doesn't catch every forwardable letter. it is possible that the letter gets accidentally delivered to the old address. One option is to write the letter to the old address and write "please forward" somewhere on the envelope. That may alert the carrier that the letter needs to be forwarded.

722 Votes

if we get mail that we don't want like catalogs is there any way we can refuse it and send it back or do we have to pay postage to do that?

Asked by anonymous about 11 years ago

I'm not sure of the answer to this. I think you have to pay postage if the mail was sent to you at a rate called presort Standard. The reason is because if you just leave that type of mail in your box for the carrier to take back they can refuse to take it, or, if they do take it back, it will likely just be discarded into a recycling bin at the PO. That type of mail is called NOVM (No Obvious Value Mail). There will be no effect on you continuing to get that type of mail in the future because the mailer has no notification that you want to be taken off their mailing list. The most effective way to have these mailings cease would likely be to call the mailer or email them to be removed from their mailing list. I have found this effective for reputable emailers but have never tried it with traditional paper mailers. Thanks for your question.

721 Votes

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Hey Dave, I was just hired at a PO in Long Island as a CCA. Zip code starting 118. My office is a fairly large office. What are the pros/cons on being at a large office? Also if I am asked to deliver with my own vehicle, can I refuse?

Asked by Rob almost 11 years ago

Rob, congratulations on being hired as a CCA. I am guessing it is either Hcksville or Plainview. The PROs may be that you will have many people to meet, many opportunities for filling vacancies, and large neighborhoods to get to know. A con may be that if they are short-staffed, the mgmt can ask you to fill in and do parts of several routes in one day which may be exhausting. The positive part to that is that you are paid for all of your time work including Overtime pay. I believe you can refuse to use your own vehicle to deliver mail, however, they may not then be obligated to give you a govt vehicle to deliver the mail. If that is the case, you may have a reduced opportunity to earn a paycheck. Try to be as polite as possible when given assignments and if it turns out to be too much, speak up and advise the supervisor how much extra time you may need. Always make sure to work safely as well. Try not to get too involved with any office gossip or politics. Good luck and continue asking if you have more qs.

721 Votes

Is it okay to spell out single-digit street numbers on postal mail? For example, writing out Two Penn Center instead of 2 Penn Center. Or do postal regulations prohibit spelling out the figure two?

Asked by Laurel about 11 years ago

I believe it is permissible to spell out the single-digit number of a street adddress as given in your example.

720 Votes

We're a small company. A package sent USPS to a correct address was returned to us with the label: return to sends, vacant. I called the recipient who said the house next to her is vacant. Is there a way to get reimbursement from USPS for mistakes?

Asked by Kathryn over 10 years ago

Kathryn, I'm sorry for the mistake that seems to have been made by the USPS in not delivering your package to your customer and then incorrectly returning it to you. As far as I know there is no way to get a reimbursment for that error, but I don't work in the customer service/retail part of the USPS operation so I can't say for sure. Did you verify that the exact address is correct? It sounds to me like you did verify it. Good luck and thanks for writing.

720 Votes

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Mailman (City Letter Carrier)

Ask me anything!

What do YOU do?

Is it up to the mailman to decide whose mail needs to be forwarded back to the sender or is it the post office's duty? Recently my mail hasn't been delivered to me because my mailman thought we moved, for no reason.

If the zipcode is wrong, one city over, will i still get my package?

Is there any way to send a letter to be "forwarded" without ever being delivered to the original address? I don't know the new address and don't want the letter mistakenly left at the delivery point.

if we get mail that we don't want like catalogs is there any way we can refuse it and send it back or do we have to pay postage to do that?

Also on Jobstr...

Hey Dave, I was just hired at a PO in Long Island as a CCA. Zip code starting 118. My office is a fairly large office. What are the pros/cons on being at a large office? Also if I am asked to deliver with my own vehicle, can I refuse?

Is it okay to spell out single-digit street numbers on postal mail? For example, writing out Two Penn Center instead of 2 Penn Center. Or do postal regulations prohibit spelling out the figure two?

We're a small company. A package sent USPS to a correct address was returned to us with the label: return to sends, vacant. I called the recipient who said the house next to her is vacant. Is there a way to get reimbursement from USPS for mistakes?

Mailman (City Letter Carrier)

Ask me anything!

What do YOU do?

Is it up to the mailman to decide whose mail needs to be forwarded back to the sender or is it the post office's duty? Recently my mail hasn't been delivered to me because my mailman thought we moved, for no reason.

If the zipcode is wrong, one city over, will i still get my package?

Is there any way to send a letter to be "forwarded" without ever being delivered to the original address? I don't know the new address and don't want the letter mistakenly left at the delivery point.

if we get mail that we don't want like catalogs is there any way we can refuse it and send it back or do we have to pay postage to do that?

Also on Jobstr...

Hey Dave, I was just hired at a PO in Long Island as a CCA. Zip code starting 118. My office is a fairly large office. What are the pros/cons on being at a large office? Also if I am asked to deliver with my own vehicle, can I refuse?

Is it okay to spell out single-digit street numbers on postal mail? For example, writing out Two Penn Center instead of 2 Penn Center. Or do postal regulations prohibit spelling out the figure two?

We're a small company. A package sent USPS to a correct address was returned to us with the label: return to sends, vacant. I called the recipient who said the house next to her is vacant. Is there a way to get reimbursement from USPS for mistakes?

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