Ask a Mailman (City Letter Carrier) anything

1237 Questions

Last Answer on February 18, 2022

I live in a residence, never closed, but have had three occasions recently when an item wasn't delivered with a reason listed in tracking as business closed. Why?

Asked by jayking@gmx.com over 9 years ago

That is interesting to hear yet not surprising to me. There are certain parcels that are supposed to have a scan on it whether or not it's actually delivered on a particular day. Amazon.com parcels are one of these types of parcels but it may occur on other parcels as well. I don't think it's right for the USPS to be doing this because it is misrepresenting the status of a parcel. In your case the fact that you live in a residence that is never closed makes it even more wrong to be scanned as "business closed". Sometimes a letter carrier may forget to deliver a parcel or it is missorted to another route and there is no time to get it correctly delivered on the same day. In this case, it might be scanned "attempted" or "business closed". In my opinion both of these scans are wrong and misleading to the recipient and/or shipper. I hope you have at least received the parcel the next delivery day. I've never been asked to scan a parcel wrongly and would refuse to do so. You may see this more lately as the volume of our parcel business for the month leading up to Christmas is probably double or more our normal parcel load.

454 Votes

I'm about to start working as a Mail Carrier and I need a really good pair of walking shoes but, I'm unsure of what kind to get. What kind of shoes will be best for all the walking that I will be doing?

Asked by Dee over 9 years ago

Congratulations on being hired by the USPS as a letter carrier. We often walk for 4-5 hours per day so it is important to wear comfortable shoes. The shoes that can be purchased with a uniform allowance can easily cost $100/pair. They are usually black leather athletic or walking shoes with a certified slip-resistant grip. You don't need to spend that kind of money on your own for shoes. To get an idea what the shoes look like, do an Internet search for letter carrier uniform shoes. I wear New Balance and Rocky shoes. Since the prices for our uniforms are pretty high, you can search non-uniform websites to see if less expensive shoes are available. I am fortunate to never have had any chronic foot pain from being a letter carrier, so I can't be any more specific as to what to avoid when purchasing shoes. Good luck to you Dee!

453 Votes

Who delivers the mail if you are sick or on vacation?

Asked by martha over 9 years ago

It's a very good question with a pretty easy answer. In our office, besides the regular letter carriers who deliver the same route daily, we have a group of carrier technicians (aka floaters) who deliver the mail when a carrier has a day off during the week. As much as mail is delivered Mon-Sat most carriers are only obligated to work 5 of those days. To also help fill the gap when a carrier is sick or on vacation or out for any reason a CCA (city carrier assistant) can deliver the mail. If we are very short-staffed (common in the office where I work), we deliver our own routes and then take part of the vacant route and deliver that, usually for OT pay. That is usually :30-1:00 of additional delivery time but could be longer.

453 Votes

How does a new CCA in Mass have to do to memorize his route on the beginning? And how hard is it? In a non familiar area. Thank you!

Asked by Lazarevicmass about 10 years ago

A CCA shouldn't have to memorize a delivery route as far as I know. I believe as long as you can read a map or use a smart phone GPS, you should be okay. Hopefully the postal management or a fellow letter carrier can give you written instructions and/or a map to help you. I know that if I give away part of my route for a CCA to deliver, I am expected to write down the delivery instructions including park points, vacant houses, certified mail, and Managed Service Points (which need to be scanned). I will admit that not every office or carrier is that well organized so there may be a level of "baptism by fire". The key for me is organization and reading a map if you are unfamiliar with an area.

453 Votes

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thank you. that's what i hoped. i said some things after i walked away(about 20 feet). no threats were made and nobody was touched. are you allowed to have phone plugs in your ears and the radio going in your truck where you can't hear people?

Asked by tn mom over 9 years ago

I don't like to quote too many rules here on jobstr with regards to what a letter carrier can and can't do. One of the main reasons is that many rules are barely told to us, if at all, and the enforcement of any rules seem so inconsistent even within a particular office. In our office we are told not to have both ears plugged with earphones while delivering mail (driving or walking). I use earphones but only have one ear plugged in. I wouldn't be surprised if some of my co-workers have them both plugged in, because "rules" are for other people, not them. I also think we are allowed to play a radio in our vehicles, but it shouldn't be that loud where you can't hear what's going on around you. That is rude and a safety concern as far as I see it. I'm glad that no threats were made and nobody was touched. I won't stick up for my fellow employees who have any type of bad attitude or poor work ethic or don't follow some basic courtesy rules.

453 Votes

I am from Paraguay and have sent four items to the US, all with tracking numbers. They went through the Miami ISC but it's been more than a month and there has been no further updates. What may have happened and what could I do?

Asked by renef09 about 10 years ago

I am thinking it may be held up in Customs, but am not sure if that happens before or after it gets to the ISC, or is maybe based in the Miami ISC. Do you know if the recipient is still looking for their items? Sometimes it doesn't get any more bar code scans before it is delivered but actually has been delivered. You could go to www.usps.com and maybe do an inquiry as to where the items could be but I don't have a lot of confidence that you will get any more info than is what you already have.

453 Votes

I am waiting for my package outside my apartment's mail box am I allowed to ask for my package before he or she puts it in my mailbox

Asked by Jaime over 9 years ago

It depends on who your letter carrier is. Some will give it to you ahead of time and others will want to place it in the mailbox so they know you have legitimate access to your mailbox. As long as I knew the individual resided at the address associated with the package or they could prove it with identification, I would hand them the package. In my career I've never had a problem. Please remember that not every letter carrier behaves the same way. Thank you for the question.

453 Votes

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Mailman (City Letter Carrier)

Ask me anything!

What do YOU do?

I live in a residence, never closed, but have had three occasions recently when an item wasn't delivered with a reason listed in tracking as business closed. Why?

I'm about to start working as a Mail Carrier and I need a really good pair of walking shoes but, I'm unsure of what kind to get. What kind of shoes will be best for all the walking that I will be doing?

Who delivers the mail if you are sick or on vacation?

How does a new CCA in Mass have to do to memorize his route on the beginning? And how hard is it? In a non familiar area. Thank you!

Also on Jobstr...

thank you. that's what i hoped. i said some things after i walked away(about 20 feet). no threats were made and nobody was touched. are you allowed to have phone plugs in your ears and the radio going in your truck where you can't hear people?

I am from Paraguay and have sent four items to the US, all with tracking numbers. They went through the Miami ISC but it's been more than a month and there has been no further updates. What may have happened and what could I do?

I am waiting for my package outside my apartment's mail box am I allowed to ask for my package before he or she puts it in my mailbox

Mailman (City Letter Carrier)

Ask me anything!

What do YOU do?

I live in a residence, never closed, but have had three occasions recently when an item wasn't delivered with a reason listed in tracking as business closed. Why?

I'm about to start working as a Mail Carrier and I need a really good pair of walking shoes but, I'm unsure of what kind to get. What kind of shoes will be best for all the walking that I will be doing?

Who delivers the mail if you are sick or on vacation?

How does a new CCA in Mass have to do to memorize his route on the beginning? And how hard is it? In a non familiar area. Thank you!

Also on Jobstr...

thank you. that's what i hoped. i said some things after i walked away(about 20 feet). no threats were made and nobody was touched. are you allowed to have phone plugs in your ears and the radio going in your truck where you can't hear people?

I am from Paraguay and have sent four items to the US, all with tracking numbers. They went through the Miami ISC but it's been more than a month and there has been no further updates. What may have happened and what could I do?

I am waiting for my package outside my apartment's mail box am I allowed to ask for my package before he or she puts it in my mailbox

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