MailmanDave
17 Years Experience
Long Island, NY
Male, 43
I am a City Letter Carrier for the US Postal Service in NY. I've been a city letter carrier for over 17 years and it is the best job I've ever had. I mostly work 5 days per week (sometimes includes a Saturday) and often have the opportunity for overtime, which is usually voluntary. The route I deliver has about 350 homes and I walk to each of their doors to deliver the mail. Please keep in mind that I don't have authority to speak for the USPS, so all opinions are solely mine, not my employer.
I've never found car keys while delivering mail as far as I can remember. I don't know what I would do if I found them. I know if any item of value is found in a blue collection box, it is usually turned in to a supervisor.
I don't know how you know for sure the package was delivered to the parcel locker section and the key put into the neighbor's box. If you are sure of this (based on the fact that your mailman has made mistakes in the past) then I would put a notice on your neighbor's door. You don't have access to their mailbox so you can't put it in there. The notice can say: "I believe the letter carrier errantly delivered a package to you (or put the parcel locker key in your mailbox) that should have been for me. If you have received this package, please deliver it to me or leave it by my door. "
You may also want to include your phone number on the notice. Unless your neighbors or morally challenged they should give you the package without incident. I hope this helps you Joanna and you receive your package.
Shakita, I'm not sure what you mean by the postal carrier overlooked the mail. Do you mean that they looked inside it when they shouldn't have? If you know this for sure, I'd call or visit your nearby PO and speak with a delivery supervisor. It would seem hard to prove though I don't know the details in your case. If you meant that the postal carrier overlooked an outgoing piece of mail and forgot to take it, I'd recommend making it very visible to them next time and if it becomes a problem, please leave a note saying "please take outgoing mail. Thank you." I hope I have answered your question whichever way you intended it.
If someone writes the wrong address but a letter carrier recognizes the name as to where the letter should go, it may be delivered correctly. If we can't figure out where the letter should go and there is a valid return address on the letter, we may send the letter back endorsed "Attempted, not Known" referring to the incorrect address that was written on the envelope.
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I think what you are asking me is if your landlord can put a stamp on an envelope and put it directly in your mailbox. I don't know the answer to that but mail should probably be processed through our mail delivery system. By putting postage on the envelope they are paying to have something put in a mailbox so I'm not sure that it's technically wrong. There is a possibility that if its in your mailbox with uncanceled postage on it, a letter carrier may assume it's outgoing mail and take it with them as we usually don't look at the destination address for outgoing mail. Thank you for writing.
I don't know what is technically the protocol for a carrier reminding themselves that a house is on hold. You make a good point. Most of our carriers have hold notes or cards they sequence in with the mail nearby so when they arrive at the house on hold, they would know to skip it. The note or card is then brought back to the PO for use the next day. I just memorize it from when I prepare the mail in the PO in the AM, but I would usually have no more than 10-15 houses at once who are on hold and their mail usually is left behind at the PO so there would be nothing to deliver even if I forgot the house was on hold.
Phil, it sounds like you were using our EDDM Retail service which allows mailers to target an area of the town with a simplified (unaddressed) mailing which would go to each address on a route or group of routes. EDDM stands for Every Door Direct Mail. It has been very popular since it was introduced by the USPS several years ago. It is very bad that a postal carrier would deliver it to just one address though I have heard this complaint before. I don't know what your rights are re: a refund of the mailing costs. I'd contact your local postmaster or escalate to our consumer affairs department (which I think we have) to try and make sure it doesn't happen again. I don't believe you are eligible for any damage beyond the cost of the postage, but I could be wrong about this. Hearing a complaint like this doesn't surprise me as I get the impression that these mailings (EDDM) aren't treated as well as addressed mail but absolutely should be. We are paid to deliver the mail accordingly. I'm sorry that you had this bad experience with the USPS and hope you would give us another chance.
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