Ask a Mailman (City Letter Carrier) anything

1237 Questions

Last Answer on February 18, 2022

I recently sent a pkg. to my grandson. The tracking # says it was delivered and put in the lock box but my daughter says there is no key in her box. I am so afraid someone else got the key by mistake. What do we do? This is a priceless gift. Thanks

Asked by S.M.S over 9 years ago

The only suggestion I'd have is to have your daughter or you contact the PO which delivers the mail to her and see if the key may still be in the mailbox for another resident and/or the package is still in the lockbox. It is disconcerting that if another resident errantly got the key and/or package that they wouldn't deliver it to the intended recipient. As a letter carrier I can tell you we make delivery mistakes on a somewhat regular basis. I am pretty accurate (though not 100%..nobody is) in my delivery, but some carriers don't care as much or are unfamiliar with an area and sometimes rush which can result in mistakes. I understand that the tracking is only somewhat helpful because it shows as delivered to the lock box but that doesn't help if your daughter didn't get the key.

455 Votes

If mailman/lady does not have a key to apartment building residence for whatever when they should. After ringing bell how long are they allowed to wait until someone lets them in before leaving and not delivering mail?

Asked by Sam almost 10 years ago

Sam, I don't know the answer to this but the letter carrier should have access to the building or mailboxes somehow without having to ring doorbells. Maybe in this case it was a one-time occurrence but even then they should have returned with some means of access or called the PO to advise them why they couldn't make a delivery to a building. I don't know of any specific time frame they'd have to wait before moving on to their next delivery. I think a couple of minutes is sufficient, especially if they are ringing multiple doorbells and getting zero response.

455 Votes

I have read a lot of comments over mail men not delivering if there is obstruction impeding safe delivery without getting off the truck. But can the mailman leave my mail on the windshield of the car impeding access to my mailbox?

Asked by Sergio over 10 years ago

That is true Sergio. When a letter carrier is delivering from their truck and they can't access the mailbox due to a vehicle in the way or garbage cans blocking the mailbox, they can opt not to deliver the mail. I don't think they can just leave the mail on the windshield of the car impeding access to the mailbox. If there is a note on file saying explicitly that they can do this,maybe it would be allowed, but I wouldn't count on it. Generally, however, mail must be delivered to a mailbox or doorslot.

455 Votes

Postman at our apartment keeps returning our mail to sender. He states it is because it does not match the names on our box. Can he legally do this. If the name is misspelled or off by one letter he will return to sender every time. Can he do this?

Asked by Jessica over 10 years ago

Jessica, I don't know what is legal or not about returning mail to the sender if not addressed properly but it seems that your letter carrier is taking this a bit too far by returning letters that don't match exactly the name on the mailbox. As long as the apartment # is correct and the name matches somewhat the mail should be delivered. I don't know if you want to leave a note saying "please deliver all mail that is addressed to my apartment # even if the name doesn't match exactly." As far as I know names don't need to match at all as long as there is an apt # and the recipient isn't rejecting the mail as "no longer lives here or person doesn't live here". Many carriers, especially substitute or CCA (city carrier assistants), just deliver the mail as addressed which is fine. I am a very detail-oriented letter carrier and always want to make the proper deliveries but would never return something for a spelling error. I would return something sometimes if it is consistently mailed to an incorrect address. Again, the address is the most important piece of information on a piece of mail, not necessarily the name.

454 Votes

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Can a mail carrier talk for hours on the job(2–3) with just one person,give people rides in her mail truck, and take car rides with neighbors while still in uniform? This is the worst mail carrier I've had. Everyone in my apartment also gets few mail

Asked by Caroline almost 10 years ago

I am appalled at these observations of a mail carrier. If they are a city letter carrier, they aren't allowed to do any of the as far as I know. The actions seem completely unprofessional and probably against postal regulations. I would never give someone a ride in my mail truck or even have enough time to talk to one person on the route. If I talk to someone for even a few minutes I start to get anxious that I'll be late returning to the PO from my delivery route. I don't think it is against the rules to take a ride with someone while you are in uniform as long as the mail is secured in the postal delivery vehicle. We are authorized a 30 minute lunch break, two 10-minute breaks, plus whatever bathroom breaks are necessary. I have heard stories like you have told while reading some Facebook Forums or message boards. They are definitely working somewhere I'm not familiar with and with a management who doesn't care to do anything about this. I believe in an honest day's work for an honest day's pay. People like you have observed have probably been ripping off the USPS and the ratepayers for years. There are definitely other USPS workers who would disagree strongly with my comments, but this is how I see it. If you know for sure you aren't getting all of your mail, you could bring it to the attention of the delivery supervisor of your local PO. I would question how you would know you are missing anything. It's possible that your apartment complex residents don't receive a lot of mail. Thanks for writing.

454 Votes

I have an interview Thursday to be a city carrier, is it possible for me to carrier four days and go to school the other two?

Asked by N ADAMS over 9 years ago

I don't know this answer since I don't work in the hiring area and don't know what the conversations are like. My guess from what I've seen is that it's not likely that a 4-day schedule will be allowed and then 2 days at school. The CCAs in our office have to sometimes work on Sunday delivering Amazon.com packages. I think that CCAs are supposed to be available on a very dynamic schedule so I don't know if you could get an agreement from the USPS to guarantee no work on the days you'd like to go to school. It doesn't hurt to ask and just because I haven't seen it done doesn't mean it's not possible. Good luck.

454 Votes

I dropped an envelope into a blue usps collections box into the slip part of it, will the mailman get it? I did not use the handle part that you open.

Asked by aa over 9 years ago

I'm not sure where the slip part is but you likely mean the area below the part with the handle. I didn't think you could get a letter through there. Anyhow it's very likely that the mailman will get your letter when the collection box is emptied. The area I think you are referring to goes to the same area as if you opened the lid with the handle on the top and deposited,the envelope the correct way.

454 Votes

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Mailman (City Letter Carrier)

Ask me anything!

What do YOU do?

I recently sent a pkg. to my grandson. The tracking # says it was delivered and put in the lock box but my daughter says there is no key in her box. I am so afraid someone else got the key by mistake. What do we do? This is a priceless gift. Thanks

If mailman/lady does not have a key to apartment building residence for whatever when they should. After ringing bell how long are they allowed to wait until someone lets them in before leaving and not delivering mail?

I have read a lot of comments over mail men not delivering if there is obstruction impeding safe delivery without getting off the truck. But can the mailman leave my mail on the windshield of the car impeding access to my mailbox?

Postman at our apartment keeps returning our mail to sender. He states it is because it does not match the names on our box. Can he legally do this. If the name is misspelled or off by one letter he will return to sender every time. Can he do this?

Also on Jobstr...

Can a mail carrier talk for hours on the job(2–3) with just one person,give people rides in her mail truck, and take car rides with neighbors while still in uniform? This is the worst mail carrier I've had. Everyone in my apartment also gets few mail

I have an interview Thursday to be a city carrier, is it possible for me to carrier four days and go to school the other two?

I dropped an envelope into a blue usps collections box into the slip part of it, will the mailman get it? I did not use the handle part that you open.

Mailman (City Letter Carrier)

Ask me anything!

What do YOU do?

I recently sent a pkg. to my grandson. The tracking # says it was delivered and put in the lock box but my daughter says there is no key in her box. I am so afraid someone else got the key by mistake. What do we do? This is a priceless gift. Thanks

If mailman/lady does not have a key to apartment building residence for whatever when they should. After ringing bell how long are they allowed to wait until someone lets them in before leaving and not delivering mail?

I have read a lot of comments over mail men not delivering if there is obstruction impeding safe delivery without getting off the truck. But can the mailman leave my mail on the windshield of the car impeding access to my mailbox?

Postman at our apartment keeps returning our mail to sender. He states it is because it does not match the names on our box. Can he legally do this. If the name is misspelled or off by one letter he will return to sender every time. Can he do this?

Also on Jobstr...

Can a mail carrier talk for hours on the job(2–3) with just one person,give people rides in her mail truck, and take car rides with neighbors while still in uniform? This is the worst mail carrier I've had. Everyone in my apartment also gets few mail

I have an interview Thursday to be a city carrier, is it possible for me to carrier four days and go to school the other two?

I dropped an envelope into a blue usps collections box into the slip part of it, will the mailman get it? I did not use the handle part that you open.

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