MailmanDave
17 Years Experience
Long Island, NY
Male, 43
I am a City Letter Carrier for the US Postal Service in NY. I've been a city letter carrier for over 17 years and it is the best job I've ever had. I mostly work 5 days per week (sometimes includes a Saturday) and often have the opportunity for overtime, which is usually voluntary. The route I deliver has about 350 homes and I walk to each of their doors to deliver the mail. Please keep in mind that I don't have authority to speak for the USPS, so all opinions are solely mine, not my employer.
Kathy, usually they aren't in trouble when being followed. It's a fairly normal procedure done 1x a year. As far as giving him a good review, you could write a letter to the Postmaster at your local Post Office where Ken works or possibly the website www.usps.com has a "contact us" option. To be honest I don't know what would happen with such a letter, but I hope that Ken would at least hear about it and get a copy. If you don't see Ken being followed in the future you can rest assured he probably wasn't in trouble. I realize that you often aren't home when he makes the mail delivery.
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I don't know the answer to that. I can't imagine that there are too many situations to get into conflict with a customer. I would usually walk away from most situations that could get out of hand. Anyhow, they shouldn't threaten to stop the mail because of the "words" unless there was a physical threat made by you, which it doesn't sound like. If, by chance, you notice mail not being delivered, you could contact a delivery supervisor or Postmaster or manager to tell them what happened and ask why you didn't receive mail when you were supposed to. I hope that cooler heads prevail. I have a few jerky customers that I deliver mail too, but I don't let it bother me. They continue to get the exact same quality service as everybody else I deliver mail to. I hope that cooler heads prevail in your situation and that the mail service isn't interrupted. Thanks for writing with your q.
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If it is truly a registered letter, a letter carrier will usually not sign for it even if you have given them written authorization because registered mail can sometimes be very valuable and individual custody is tracked along the way. If you mean a certified letter (which is often confused with registered mail) many letter carriers will deliver it and sign for you if you've given them authorization. I know that I would in this situation. Does your PO have Saturday retail hours? If so, you can pick up the item then unless that is also when you aren't home. Thanks for writing.
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Jason, I'm no expert on the rules and regulations with reference to our union contract (NALC/USPS National Agreement), but I can give you my take on it and anecdotal experience. I feel that if the supervisor hasn't scheduled you before you left work on your previous work day to work your day off you have zero obligation to answer the phone or to come to work. I would probably recommend not even responding if you feel that there will be a conflict if you refuse to go to work. It makes perfect sense that you already had other plans, you are away for the day, had a MD's appt, etc, and you can't come to work. Just to be sure, you never have to tell mgmt what you were doing on your day off. My anecdotal experience is that nothing can be done with regards to discipline for not answering the phone or going to work on your NS day if you haven't been previously scheduled or mandated. I've never heard of an attempt to discipline someone for this.
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It doesnt sound too common to me though it doesn't surprise me at all when I hear this story. If a carrier has an item that needs a signature or needs to be handed to someone personally then they should make an attempt to ring the bell or knock on the door. If you live in an area where snow or ice would prevent them from getting to your door then it is appropriate to leave the PS Form 3849 in your mailbox. Sometimes the carriers are too lazy or under a lot of time pressure to get done so they may cut corners when it's time consuming to go to one's door. This is not a legitimate excuse, but I'm not surprised by what happens. In my office we are pretty short staffed as of late and I see quite a bit of mail not getting delivered correctly or in a timely fashion. It's pretty pathetic if you ask me. The rough winter in the Northeastern US with a lot of snow, etc. doesn't help matters. On a side note, I'm not a fan of your user name as it denotes profanity which is not very classy. Just my opinion, of course.
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It sounds suspicious or odd that your letter carrier is speeding past your house and skipping delivery with nothing apparent to block their access to your mailbox. It could be that you have no mail addressed to your house that day, but you would know better than me if you should be getting a delivery daily. I would call or somehow contact your local post office and ask to speak with a delivery supervisor or manager and mention it to them. Out of 6 delivery days a week, I would guess about 4 of them have some type of mailing that goes to each address which I service. I can't say it's the same for your town. It is also a bit strange that when you have another mail carrier they deliver the mail.
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If someone writes the wrong address but a letter carrier recognizes the name as to where the letter should go, it may be delivered correctly. If we can't figure out where the letter should go and there is a valid return address on the letter, we may send the letter back endorsed "Attempted, not Known" referring to the incorrect address that was written on the envelope.
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