Oklahoma City, OK
Been working for Embassy Suites, a part of Hilton Hotels, for a year half now. I basically check guests in/out, make reservations, and assist as a switchboard operator. But that doesn't mean I don't act as a bellman, valet, adult/child babysitter, cafe assistant and lite housekeeping. I have a love/hate feeling for this job, but deep down I love it because it's always something new each day.
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When the occupancy is low and I'm not forced to sell/get rid of rooms I can upgrade a standard room at my discretion. You also have to remember that Embassy Suites only have two room suites and that is considered an automatic upgrade than if you stayed at a Holiday Inn. I have upgraded a regular guest to our presidential suite before on a slow night and on sold out nights a random guests was upgraded.
Well that is a very aggressive bell service you run into and you are not expected to tip. The bellmen in our hotel and any Hilton make the same as Front Desk. Generally by the 2nd "no" the bellman should have obeyed your wishes. I'm sorry you go through that.
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To become a Guest Service Representative, which is my position, you have to complete about 26 hours (about 3-4 days) of computer training of the system. The plus about doing the training is that if you transfer to another Hilton property you don't need redo the gruesome computer work. I'm currently a senior in college and double major in International Business & French with a minor in European History.
I've never complained because bottom line is that I'm here to be a team player & make a guests stay memorable. The guest see the front desk first, so its a given that they will associate their problems/needs with me to supply an answer.
That's a hard one to think of indeed. I know I was working a night shift and an older gentleman wanted me to shuttle him to a strip club at 11pm. He didn't want my male coworker to take him, only myself and said he would tip me well. Nonetheless that gentleman was not taken to the club.
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