Hotel Employee

Hotel Employee


Oklahoma City, OK

Female, 22

Been working for Embassy Suites, a part of Hilton Hotels, for a year half now. I basically check guests in/out, make reservations, and assist as a switchboard operator. But that doesn't mean I don't act as a bellman, valet, adult/child babysitter, cafe assistant and lite housekeeping. I have a love/hate feeling for this job, but deep down I love it because it's always something new each day.

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28 Questions


Last Answer on September 26, 2014

Best Rated

Why isn't Internet access part of the standard hotel room package? Why, in this day and age when it's such a necessity, are customers still charged extra for it? Why not just build it into the cost of the room?

Asked by notime over 11 years ago

That is a good question & my manager described it as this: when you book at an Embassy Suites  that rate includes the larger rooms, complimentary cooked to order breakfast, complimentary drinks every night, could be the 24/7 fitness center, indoor swimming pool and such. We simply tack on the $9.95 internet as a perk i know more Hilton properties are dropping the charge will be introducing full free wifi. also I've stayed in hotels where the price is about $12.95 for 24 hours. 

Do you think working for one hotel chain is all that different from another? Or if you left Embassy Suites to work for Marriott Courtyard or Holiday Inn, do you think your life and job satisfaction would be about the same?

Asked by blast over 11 years ago

There may be slight differences in the check procedures and possible paper work or even the level of dedication. Location is key if I decided to leave Hilton properties because a Courtyard in Florida/New York would be different from one in Oklahoma/Kansas.

Hmm, not sure I follow. You said "he wouldn't be charge an extra night" and then in the next sentence you said "He would be charged an extra night anyways." Which is it?

Asked by jay.wunders over 11 years ago

I'm sorry about that confusion. That guest would NOT be charged an extra night if he wanted to check in a few hours before normal check-in.

Since Hilton is an international chain of hotels, if you wanted to transfer internationally, would Hilton sponsor your visa and is the process difficult? I want to live in France but jobs are tough to come by. I'm considering starting in hotels.

Asked by Darin almost 10 years ago

I have been wanting to move to France since my last trip there and starting in hotels is one of the ways to make it happen.

Now I have put in for jobs abroad (New Zealand, France, United Kingdom, etc) and I have noticed that Hilton will not nessecarily sponsor your visa. One resort in New Zealand wanted to hire me, but were not offering a paid sponsorship which hurt. First thing first, buy a passport and look into the guidelines of gaining a temporary visa.


Good Morning :) Can you please tell me the room rate for a Hilton employee staying at a Hilton hotel on a personal trip? Does this vary by city, country, season?

Asked by RaveDancer about 10 years ago

Good morning :D

Well the employee rate is usually 80% less than standard rate (Home2, Homewood, Embassy, Hilton Garden, Hampton, Hilton, and Conrad) and only 50% less than the Hilton Resorts & Waldorf Astoria. Now when going outside of the USA the rates could be about 40-50% less, but I tend to stay in 2-Star hotels when abroad to fully soak in the culture.

How often do you get those people who 'pretend' to be guests in order to mooch a free breakfast? And how good are you at catching them?

Asked by Alex over 9 years ago


How big a problem is theft? Do you know how much hotels lose each year to stolen towels, bathrobes, clocks, etc?

Asked by Hil about 9 years ago