QuirkyHotelAide
Oklahoma City, OK
Female, 22
Been working for Embassy Suites, a part of Hilton Hotels, for a year half now. I basically check guests in/out, make reservations, and assist as a switchboard operator. But that doesn't mean I don't act as a bellman, valet, adult/child babysitter, cafe assistant and lite housekeeping. I have a love/hate feeling for this job, but deep down I love it because it's always something new each day.
Well that is a very aggressive bell service you run into and you are not expected to tip. The bellmen in our hotel and any Hilton make the same as Front Desk. Generally by the 2nd "no" the bellman should have obeyed your wishes. I'm sorry you go through that.
When the occupancy is low and I'm not forced to sell/get rid of rooms I can upgrade a standard room at my discretion. You also have to remember that Embassy Suites only have two room suites and that is considered an automatic upgrade than if you stayed at a Holiday Inn. I have upgraded a regular guest to our presidential suite before on a slow night and on sold out nights a random guests was upgraded.
I've never complained because bottom line is that I'm here to be a team player & make a guests stay memorable. The guest see the front desk first, so its a given that they will associate their problems/needs with me to supply an answer.
Sleazy, no. Been hit on by businessmen 20-30 years older than I, yes.
Former IRS Revenue Officer
Are IRS auditors more accommodating when you're polite with them?Ice Sculptor
What was the raciest sculpture you ever made?Call Center Employee (Retail)
When do your policies allow you to hang up on a rude caller?Well my hotel doesn't have bells for guests to ring, thank heavens.
To become a Guest Service Representative, which is my position, you have to complete about 26 hours (about 3-4 days) of computer training of the system. The plus about doing the training is that if you transfer to another Hilton property you don't need redo the gruesome computer work. I'm currently a senior in college and double major in International Business & French with a minor in European History.
That's a hard one to think of indeed. I know I was working a night shift and an older gentleman wanted me to shuttle him to a strip club at 11pm. He didn't want my male coworker to take him, only myself and said he would tip me well. Nonetheless that gentleman was not taken to the club.
Well my hours are very flexible since I do my schooling online, but I can end up with 7a-3p, noon-8p, or 3p-11p generally. Plus my hotel does not have thetraditional front desk counter,; we have three floating islands where I stand the entire shift. Comfortable flats are my best friends.
Well I mean when guests come in with zero photo id, forgot to bring in amethod of payment, days when 50 guests would like to check in at 8am (when check out is at noon & the hotel was sold out previously). Those are some insights that can turn checking in into a rough, bumpy experience.
Sadly no. Hilton does provide very low rates just for employees and then their family/friends at any property in the world.
Well i do know once you move up to assistant manager you're automatically salary. Now how much in salary, I'm not exactly sure.
Hahaha I like fill in the blanks. If there was one thing I could change about this job, it would be an ease in check-ins.
Good question and if I have rooms clean to go then they would be allowed to check in, eat breakfast and wouldn't be charge an extra night. He would be charged an extra night anyways.
Well the keys are very sensitive and having them near magnets, cell phones and credit cards can wipe your room number.
That is a good question & my manager described it as this: when you book at an Embassy Suites that rate includes the larger rooms, complimentary cooked to order breakfast, complimentary drinks every night, could be the 24/7 fitness center, indoor swimming pool and such. We simply tack on the $9.95 internet as a perk i know more Hilton properties are dropping the charge will be introducing full free wifi. also I've stayed in hotels where the price is about $12.95 for 24 hours.
There may be slight differences in the check procedures and possible paper work or even the level of dedication. Location is key if I decided to leave Hilton properties because a Courtyard in Florida/New York would be different from one in Oklahoma/Kansas.
I'm sorry about that confusion. That guest would NOT be charged an extra night if he wanted to check in a few hours before normal check-in.
I have been wanting to move to France since my last trip there and starting in hotels is one of the ways to make it happen.
Now I have put in for jobs abroad (New Zealand, France, United Kingdom, etc) and I have noticed that Hilton will not nessecarily sponsor your visa. One resort in New Zealand wanted to hire me, but were not offering a paid sponsorship which hurt. First thing first, buy a passport and look into the guidelines of gaining a temporary visa.
Good morning :D
Well the employee rate is usually 80% less than standard rate (Home2, Homewood, Embassy, Hilton Garden, Hampton, Hilton, and Conrad) and only 50% less than the Hilton Resorts & Waldorf Astoria. Now when going outside of the USA the rates could be about 40-50% less, but I tend to stay in 2-Star hotels when abroad to fully soak in the culture.
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