Ask a Hotel Employee anything

28 Questions

Last Answer on September 26, 2014

How long are your shifts, and are you on your feet the whole time?

Asked by bellboi over 11 years ago

Well my hours are very flexible since I do my schooling online, but I can end up with 7a-3p, noon-8p, or 3p-11p generally. Plus my hotel does not have thetraditional front desk counter,; we have three floating islands where I stand the entire shift. Comfortable flats are my best friends.

844 Votes

Thanks for answering. When you say "ease in check-ins", what do you mean? What makes them difficult?

Asked by mayday305 over 11 years ago

Well I mean when guests come in with zero photo id, forgot to bring in amethod of payment, days when 50 guests would like to check in at 8am (when check out is at noon & the hotel was sold out previously). Those are some insights that can turn checking in into a rough, bumpy experience.

837 Votes

As an employee, are you able to stay at other Embassy Suites and Hilton Hotels for free?

Asked by Charles H. over 11 years ago

Sadly no. Hilton does provide very low rates just for employees and then their family/friends at any property in the world.

827 Votes

How much do hotel managers make? Is there a big jump from front desk clerk to manager?

Asked by Luca over 11 years ago

Well i do know once you move up to assistant manager you're automatically salary. Now how much in salary, I'm not exactly sure.

805 Votes

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Fill in the blank: "If there was one thing I could change about this job, it would be ___________."

Asked by mayday305 over 11 years ago

Hahaha I like fill in the blanks. If there was one thing I could change about this job, it would be an ease in check-ins.

804 Votes

Say a guest arrives super early, like 6-7am, perhaps from a red-eye flight. Check-in technically isn't until 2-3pm, but you have open rooms. Will you let him in his room early and not charge for an extra night?

Asked by jay.wunders over 11 years ago

Good question and if I have rooms clean to go then they would be allowed to check in, eat breakfast and wouldn't be charge an extra night. He would be charged an extra night anyways.

795 Votes

Why do those key cards fail so often? Seems like I can't stay in any hotel without having to get a card replaced at least once.

Asked by mike over 11 years ago

Well the keys are very sensitive and having them near magnets, cell phones and credit cards can wipe your room number.

781 Votes

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Hotel Employee

Ask me anything!

What do YOU do?

How long are your shifts, and are you on your feet the whole time?

Thanks for answering. When you say "ease in check-ins", what do you mean? What makes them difficult?

As an employee, are you able to stay at other Embassy Suites and Hilton Hotels for free?

How much do hotel managers make? Is there a big jump from front desk clerk to manager?

Also on Jobstr...

Fill in the blank: "If there was one thing I could change about this job, it would be ___________."

Say a guest arrives super early, like 6-7am, perhaps from a red-eye flight. Check-in technically isn't until 2-3pm, but you have open rooms. Will you let him in his room early and not charge for an extra night?

Why do those key cards fail so often? Seems like I can't stay in any hotel without having to get a card replaced at least once.

Hotel Employee

Ask me anything!

What do YOU do?

How long are your shifts, and are you on your feet the whole time?

Thanks for answering. When you say "ease in check-ins", what do you mean? What makes them difficult?

As an employee, are you able to stay at other Embassy Suites and Hilton Hotels for free?

How much do hotel managers make? Is there a big jump from front desk clerk to manager?

Also on Jobstr...

Fill in the blank: "If there was one thing I could change about this job, it would be ___________."

Say a guest arrives super early, like 6-7am, perhaps from a red-eye flight. Check-in technically isn't until 2-3pm, but you have open rooms. Will you let him in his room early and not charge for an extra night?

Why do those key cards fail so often? Seems like I can't stay in any hotel without having to get a card replaced at least once.

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