Ask a Mailman (City Letter Carrier) anything

1236 Questions

Last Answer on February 18, 2022

Dave , I recently sent off some mailed that I marked please forward with the new address to the side but I found out it never reached the person, I was told I didn't cover up the old adress or bar code how can i track this mail or receive it again.

Asked by Annie over 10 years ago

Thanks for your question. Usually, we don't honor handwritten forwarding requests on a piece of mail unless the person requesting it puts on postage in addition to the already "used" postage on the letter when it was originally mailed. It is true that if the original bar code isn't covered up that the mail may not be sent to the "forwarded" address either. The best way for a previous tenant/resident to receive mail via the USPS forwarding system is to submit an official change of address application either online at www.usps.gov or via a paper form available at any Post Office. I know this is a bit lengthy of answer to your original question. The bottom line is that I don't know how you can track the mail or receive it again. It is possible that it was returned to the sender.

454 Votes

I lost my mailbox key (cluster). I called USPS and they said that if I leave a note for the carrier, he could replace the lock. Is it true or do I have to find a locksmith?

Asked by Nicole almost 9 years ago

I don't think you need to hire a locksmith to replace the lock to a cluster mailbox, but to be honest I don't really know the procedure as to who maintains the boxes. It may be the USPS or it could be the complex/apt/condo management. I believe the lock may have to be changed because I don't even know if spare keys are held anywhere. If it is true that a letter carrier can get the lock changed I don't know the length of time that this takes though I imagine it is common for mailbox keys to be lost.

453 Votes

If you go to deliver mail but see there is a For Sale sign out by the mailbox will you keep the mail or still deliver it to the mailbox?

Asked by G-hoard almost 10 years ago

When a house is for sale, I will continue to deliver mail there unless the current owner/occupant has moved out and I don't see a new name on incoming mail. In this case, I mark any incoming "resident" mail as "vacant" and either discard it or return it to the sender depending on the class of mail. Once I see a new name on incoming mail, I commence delivery to that house. I don't know if this is the correct procedure, but it seems to work out fine. Thanks for writing.

453 Votes

Does a mailman deliver mail everyday? Like to the same address? What if you live in an apartment and lost your key, could you ask a mailman to open it for you or even deliver it to your suite?

Asked by Kailey almost 9 years ago

As long as there is mail to bring to any address we deliver 6 days per week (Mon-Sat). It's not always the same letter carrier who goes to the same address each day but it often is. If you live in an apartment and lost your mailbox key, I don't know that the letter carrier would open the mailbox for you or make any special delivery arrangements to deliver it to your suite or apartment unless they knew who you were and were willing to help until a replacement key could be acquired. I'm not even sure who would get you a replacement key, but I think it is the building management or the landlord.

452 Votes

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lost a certified in outgoing mail, when came back from route will it come in dps or back to post office. could they discipline me or just let it go if the letter turns up

Asked by jvitto48 almost 10 years ago

I would hope they let it go, but I can't say for sure what will happen to you. It should come back in the DPS or via your registry clerk. Hopefully it won't just disappear. I haven't heard of anybody being disciplined for this, but I work in a pretty small environment and don't know what happens in other offices. I hope it shows up, works out for you, and learn to be a bit more careful in the future with the accountable mail.

449 Votes

Hello-

I live in a standalone condo complex with 4 units, and I keep getting mail from certain senders for the owners upstairs because they seem to have specified my unit #. I left a note for them to fix this, but it has not stopped. What can I do?

Asked by Liz about 10 years ago

I dont know what you can do for sure to stop the owner's mail from being delivered to your unit if it has your apt # on it. Your neighbor may have contacted some companies to get them to change it, but I imagine names and addresses are often sold from one company to the next which results in the wrong address being distributed to other mailers. You can put a note in your mailbox saying "please only deliver mail for (insert your name(s) here" and that may stop your neighbors mail from being delivered to you. You are correct that it is your neighbors responsibility to advise senders of their correct address if the want to receive their mail.

449 Votes

I did a temporary forwarding address online 3 weeks before we left. My neighbor found the postman had taken off my mailbox blocking material & stuffed a whole lot of mail in it. Can my neighbor just put my new address on the mail & redeposit it?

Asked by Phil about 10 years ago

That's good that you have a neighbor looking out for you. I don't know why the letter carrier would do what he did. Is it possible they didn't receive your forwarding order? If you did it online and received a confirmation then they likely got it. Furthermore there should be zero mail in your box if you have a temporary COA in effect and there are no other residents at your house who are receiving mail. It sounds like an oversight or carelessness. To answer your question, I would say no. Mail has to go through our CFS (computer forwarding system...or centralized forwarding system) to be redirected. You aren't allowed to handwrite the new address and then just redeposit it. One suggestion I have is for the neighbor to rubberband your mail and leave it in either your or their mailbox putting a note on top saying "please forward this mail as this addressee has a temporary COA in effect and no mail should be delivered to your permanent address until further notice". I hope that works out for you. Thanks for writing.

448 Votes

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Mailman (City Letter Carrier)

Ask me anything!

What do YOU do?

Dave , I recently sent off some mailed that I marked please forward with the new address to the side but I found out it never reached the person, I was told I didn't cover up the old adress or bar code how can i track this mail or receive it again.

I lost my mailbox key (cluster). I called USPS and they said that if I leave a note for the carrier, he could replace the lock. Is it true or do I have to find a locksmith?

If you go to deliver mail but see there is a For Sale sign out by the mailbox will you keep the mail or still deliver it to the mailbox?

Does a mailman deliver mail everyday? Like to the same address? What if you live in an apartment and lost your key, could you ask a mailman to open it for you or even deliver it to your suite?

Also on Jobstr...

lost a certified in outgoing mail, when came back from route will it come in dps or back to post office. could they discipline me or just let it go if the letter turns up

Hello-

I live in a standalone condo complex with 4 units, and I keep getting mail from certain senders for the owners upstairs because they seem to have specified my unit #. I left a note for them to fix this, but it has not stopped. What can I do?

I did a temporary forwarding address online 3 weeks before we left. My neighbor found the postman had taken off my mailbox blocking material & stuffed a whole lot of mail in it. Can my neighbor just put my new address on the mail & redeposit it?

Mailman (City Letter Carrier)

Ask me anything!

What do YOU do?

Dave , I recently sent off some mailed that I marked please forward with the new address to the side but I found out it never reached the person, I was told I didn't cover up the old adress or bar code how can i track this mail or receive it again.

I lost my mailbox key (cluster). I called USPS and they said that if I leave a note for the carrier, he could replace the lock. Is it true or do I have to find a locksmith?

If you go to deliver mail but see there is a For Sale sign out by the mailbox will you keep the mail or still deliver it to the mailbox?

Does a mailman deliver mail everyday? Like to the same address? What if you live in an apartment and lost your key, could you ask a mailman to open it for you or even deliver it to your suite?

Also on Jobstr...

lost a certified in outgoing mail, when came back from route will it come in dps or back to post office. could they discipline me or just let it go if the letter turns up

Hello-I live in a standalone condo complex with 4 units, and I keep getting mail from certain senders for the owners upstairs because they seem to have specified my unit #. I left a note for them to fix this, but it has not stopped. What can I do?

I did a temporary forwarding address online 3 weeks before we left. My neighbor found the postman had taken off my mailbox blocking material & stuffed a whole lot of mail in it. Can my neighbor just put my new address on the mail & redeposit it?

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Hello-

I live in a standalone condo complex with 4 units, and I keep getting mail from certain senders for the owners upstairs because they seem to have specified my unit #. I left a note for them to fix this, but it has not stopped. What can I do?