MailmanDave
17 Years Experience
Long Island, NY
Male, 43
I am a City Letter Carrier for the US Postal Service in NY. I've been a city letter carrier for over 17 years and it is the best job I've ever had. I mostly work 5 days per week (sometimes includes a Saturday) and often have the opportunity for overtime, which is usually voluntary. The route I deliver has about 350 homes and I walk to each of their doors to deliver the mail. Please keep in mind that I don't have authority to speak for the USPS, so all opinions are solely mine, not my employer.
The only suggestion I'd have is to have your daughter or you contact the PO which delivers the mail to her and see if the key may still be in the mailbox for another resident and/or the package is still in the lockbox. It is disconcerting that if another resident errantly got the key and/or package that they wouldn't deliver it to the intended recipient. As a letter carrier I can tell you we make delivery mistakes on a somewhat regular basis. I am pretty accurate (though not 100%..nobody is) in my delivery, but some carriers don't care as much or are unfamiliar with an area and sometimes rush which can result in mistakes. I understand that the tracking is only somewhat helpful because it shows as delivered to the lock box but that doesn't help if your daughter didn't get the key.
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I don't know where you live but delivery is usually done by 5:30 or 6PM based on my experience. I suppose if an office is short-handed or the mail volume is too high then delivery may be much later. The route which I deliver in Long Island, NY generally is done by 3:30 PM if the mail volume (including parcels to deliver) is average. So you can see there is quite a range as to how late a letter carrier route can be and there are variables that make it hard to pinpoint when delivery will be on any given day. Thanks for your question.
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I don't know why the mail would have been removed from your mailbox unless the box was maybe overflowing. In that case we may suspend further delivery or empty the mailbox and return any accumulated mail to the senders or discard the mail depending on the class it was sent. Maybe the letter carrier thinks you have moved. It seems the mail has been removed a bit prematurely, but I don't know of a way to get the mail back.
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I don't know how you know for sure the package was delivered to the parcel locker section and the key put into the neighbor's box. If you are sure of this (based on the fact that your mailman has made mistakes in the past) then I would put a notice on your neighbor's door. You don't have access to their mailbox so you can't put it in there. The notice can say: "I believe the letter carrier errantly delivered a package to you (or put the parcel locker key in your mailbox) that should have been for me. If you have received this package, please deliver it to me or leave it by my door. "
You may also want to include your phone number on the notice. Unless your neighbors or morally challenged they should give you the package without incident. I hope this helps you Joanna and you receive your package.
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If it is a temporary change, you could put a replacement mailbox or cardboard box (or anything labeled US mail) in an area visible and accessible to your letter carrier. I had a resident recently move the mailbox to near his garage because his whole front steps area of the house was being ripped out, expanded, and rebuilt. Your letter carrier shouldn't give you a hard time about this. If you get a chance you can mention it to them ahead of the construction beginning, or post a note by your present mailbox that you'll soon be providing a temporary alternate area to deliver the mail. Thanks for your question and consideration.
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As long as you addressed the letter properly and affixed the correct postage the letter should make it to London correctly. When letter carriers pick up outgoing mail we generally just put it in a basket with all of the other outgoing mail and a processing facility sorts the mail based on where it is going to. If you still have the letter, please put the country of destination (UK or England) on the very bottom line of the address. I'm sure the Royal Post is reliable just like the USPS is.
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Bev, I don't know the reason the letter carrier is refusing to deliver your mail. Do you have a loose dog near your mailbox or another hazardous situation which would make it unsafe for the letter carrier to deliver your mail. I don't know the answer to your question, but I'd say that they shouldn't be walking through your yard if they aren't delivering your mail. It sounds inappropriate to me, but I can't cite any rights that they have or don't have regarding this.
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