Suicide Hotline Manager
CantSay, US
Female, 0
I supervise and train telephone operators for a suicide hotline. In addition to answering phones myself, I am also available when questions about protocol come up or if a phone operator is having trouble dealing with the emotions being expressed by a caller. Like many non-profits, we are now in danger of being shut down because of budget cuts.
You'd be better off contacting a hotline directly and asking about training. I'm a little iffy about what I should share because I think it could potentially impact readers of this website who might need to call a hotline one day.
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Some probably do, but I'm not familiar with any. I think that part of the benefit of the hotline is to really hear someone's voice there with you in the moment. There's something very removed about just reading words on a screen that, in my mind at least, seems less impactful.
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I don't know about any stats like that. I would imagine anything that gives people a chance to think about a serious decision is a good thing.
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Anyone who is feeling suicidal should call a hotline, speak to a friend or family member, or go to the nearest emergency room. This isn't a counseling forum.
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I do enjoy helping people. I don't consider myself a hero. Like anything else you do regularly enough, this just becomes an ordinary part of your life.
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I didn't. It probably depends on the hotline.
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Our shifts are typically about five hours long. The number of calls varies, but usually twenty or so calls. Some of those calls might only be a few minutes long while others might go on for a half hour or more.
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