Suicide Hotline Manager

Suicide Hotline Manager

Suicide Hotline Manager

CantSay, US

Female, 0

I supervise and train telephone operators for a suicide hotline. In addition to answering phones myself, I am also available when questions about protocol come up or if a phone operator is having trouble dealing with the emotions being expressed by a caller. Like many non-profits, we are now in danger of being shut down because of budget cuts.

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Last Answer on June 20, 2013

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Have you ever felt like you were unequipped to deal with a caller - maybe because their personality, life experiences, or specific emotional concerns were difficult to relate to for you? Is there a protocol for a situation like this - are you allowed to refer a caller to another hotline worker who may be a better match for their specific situation?

Asked by EdnaKrabappel over 12 years ago

It isn't necessarily to be able to relate to a caller to provide emotional support. In fact it's better if you can listen from an objective standpoint. It can be difficult to keep focused on the person you're speaking with if your own stuff is coming up.

What are the most common themes you hear on these calls?

Asked by Trey over 12 years ago

The most common theme -- by far -- is loneliness. This sometimes stems from psychological issues that make it difficult for the individual to form social relationships. Often, though, the loneliness is a result of having lost a loved one or suffering a trauma that separates the individual from their social circle or they simply feel that their thoughts are too unacceptable to share with the people they love.

Hey. My name is Amber. I want to commitsucide but I dont want to call. Could you help me?

Asked by Amber about 11 years ago

Anyone who is feeling suicidal should call a hotline, speak to a friend or family member, or go to the nearest emergency room. This isn't a counseling forum.

Do you guys ever get prank calls and do you call the cops if you do?

Asked by J.J. over 11 years ago

It happens on occasion. It's kind of annoying when it happens because you have to take every call seriously and really be 100% sure it's a prank. When it's completely clear what's going on, we'll just hang up. We don't call the cops.

How does one become a suicide hotline manager or counselor? Do you get paid?
Do you have to have a degree? What if you are in college for Social Work and want to help people?

Asked by Anny about 11 years ago

Basically you just contact a hotline near you (google "suicide prevention hotline" in your area) and let them know you are looking for a volunteer or paid position.  I get paid, but a lot of hotlines are primarily volunteer.  You don't need a particular degree at my hotline; we do have a lot of people who are studying social work or psychology.  If you don't get an immediate response from a hotline after leaving a voicemail or email, remember these are nonprofits and the administrative side tends to be undermanned, so don't hesitate to contact them after a few days.

If a caller admits to having MADE the decision to take their own life, then you begin to engage in a conversation...but you hear a gunshot and silence...do you immediately get the police involved by tracing the call? Give them the recording????

Asked by pammers1 about 11 years ago

If you look at earlier questions, you'll see that it depends if the hotline is anonymous or not.  If it's anonymous, then no you wouldn't because the call can't be traced.  If the hotline isn't anonymous, then yes you would call 911.

This is really interesting, thanks for answering questions! Do callers ever threaten to kill OTHER people, and if they do that, do you have a duty to trace the call and report to police?

Asked by Bridget about 11 years ago

I can't recall that happening off the top of my head. I think a non-anonymous hotline would be required to report a specific, credible threat to the police. An anonymous hotline wouldn't be able to do so, but if the caller specified his (or hers!) or the victim's full name or address, then yeah, there probably would be a legal and moral obligation to do so.