Suicide Hotline Manager

Suicide Hotline Manager

Suicide Hotline Manager

CantSay, US

Female, 0

I supervise and train telephone operators for a suicide hotline. In addition to answering phones myself, I am also available when questions about protocol come up or if a phone operator is having trouble dealing with the emotions being expressed by a caller. Like many non-profits, we are now in danger of being shut down because of budget cuts.

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Last Answer on June 20, 2013

Best Rated

Can a call to a suicide line leave a record of any kind?

Asked by Thinker almost 11 years ago

Some record will likely exist for training or research purposes. Depending on whether the hotline is anonymous or not, that record might be de-identified.

Have you ever saved someone from committing suicide while you were on the phone with them?

Asked by sammy146 over 12 years ago

There have been a few times when it felt like the caller was in imminent danger and I was able to diffuse the situation. We try to be a calming presence focused on the caller, helping them to sort out the chaos or dark depression they are experiencing. More common is for a caller who is not yet suicidal but has a lot going on to feel the need to relieve the build up of emotional pressure before it explodes into a dangerous situation.

Do suicide hotlines also offer help through online chat? Some people might feel more comfortable in that environment, I assume.

Asked by Wright stuff about 11 years ago

Some probably do, but I'm not familiar with any. I think that part of the benefit of the hotline is to really hear someone's voice there with you in the moment. There's something very removed about just reading words on a screen that, in my mind at least, seems less impactful.

Do you have to be at least 18 to be a hotline operator - or older?

Asked by jwrites about 11 years ago

Yes, you do.

How much training does one have to go through to be a suicide hotline operator and how long does it take? What do you learn in your training sessions? Would love to know as many details as possible about getting into this as a volunteer.

Asked by jwrites about 11 years ago

Each hotline has its own specific training, so you should directly contact a hotline near you. My experience would likely be dramatically different from that of another trainee.

Are hotline operators allowed to offer religious advice during a call? For example, a Christian operator may feel that extending the gospel to a caller might help. Are they allowed to do that?

Asked by Josh about 11 years ago

No, that would definitely not be allowed and would probably be offensive to non-Christian callers.

Hello my name is Omar Mercado, and I am writing a proposal for my English class. I was wondering about the average pay for hotline operators, if that can be told?

Asked by Omar Mercado about 11 years ago

In cases where the operators are not volunteers, I would imagine it's typically around minimum wage.