Subway Store Manager

Subway Store Manager

Noodle

Brisbane, QL

Male, 24

I have been working in Australia at Subway restaurants for 6 years and have been a manager at a Subway in a shopping center for the past 4. Unlike from what ive heard about McDonalds managers, Subway managers are VERY hands on; washing dishes, serving customers, cleaning and everything in between. I will Q&A some common questions to save peoples time

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Last Answer on January 25, 2016

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Is tipping really completely absent in Australia and do you get tourists who tip you anyway? And do you accept it or tell them to keep it?

Asked by pnes.owens over 3 years ago

This one may be a little difficult for me to answer because at Subway we are not aloud to have a 'tipping jar' on the front counter (or anywhere).

But from my experience, in the past 5 years I have been tipped about 3-4 times and it is nearly always in the situation where someone is in a hurry, the change comes to 50 cents or less and they just run off and you hear a faint "keep the change" in the distance.

From what I have observed, places like resturants and cafes have a tip jar but most people don't tip, a few people use the jar to 'throw away' the coins that they just got from change (mostly $1 or less) and only like 1% actually tip generously.

My friend, when he was working at a sports bar said that he got tipped frequently tho. Usually after someone had ordered a round and their hands were too full for the change (and you would want to look generous infront of your friends by not taking the change) or when some older guy wone a bet on a horse race and he would share a bit with the bartender while getting another drink.

So in conclusion, tipping is not completely absent. But it is a rare occurance in anything but bartending (probably only because people are drunk) and when it does happen it is mostly just the loose change they don't want so they throw it in the tip jar or tell you to keep the coins.

And you will almost never get looked down upon if you don't tip in Australia.

Our wages are generally higher (bartenders usually get paid about $23 - $25 an hr) so we don't rely on tips so get by. But having said that, lots of things are more expensive

 

TL;DR - Its not absent but it almost never happens. And if it does its just loose change.

What do you think is actually the HEALTHIEST option at Subway (given that you know how everything is prepared behind the scenes:)?

Asked by Jocelyn over 3 years ago

Everything is prepared in a very food safe manner and we don't add anything to the product after we get it

The HEALTHIEST option is to have a salad bowl, with no meat, no cheese and no sauce. Just loaded with salad. - but thats cheating a bit

But probably anything listed as '6 grams of fat or less'. The chicken strips or turkey are probably the healthiest, on a wrap with no cheese and no sauce would be really healthy. Sauce and cheese are more unhealthy than you would think

Also pretty much anything that is processed gets absorbed in your body differently than whole foods so non processes products are the healthiest

But, in my case, I eat Subway 8+ times a week (usually for breakfast & lunch monday - friday). I have the unhealthy options like meatballs, pepperoni or chicken fillet, with cheese and 3 different sauces. So I probably have the most UNHEALTHIEST sub you can get every day and I have stayed 63 - 66 Kgs for the past 4 years. And the only exercise I do is biking to work and back so you probably won't get fat from eating Subway :)

What is that intoxicating smell you always have wafting out of your restaurants? Is it a specifically engineered fragrance, or just a happy coincidence?

Asked by Blawn213 over 3 years ago

We put freshly baked cookies and bread in the air vents every morning. :)

Is Subway viewed as a 'healthy' fast food option in Australia? And has Aus had a dramatic increase in obesity in the past decade like the US and other countries?

Asked by ER1 over 3 years ago

I believe it is, our store is in a food court right next to McDonalds and we get comments atleast 3-4 times a week (when im working) saying things along the line of "atleast Subway is healthy", "I only come here because all the other places are processed/shit/unhealthy" and things of that nature. So I would say that it is viewed as the healthier option.

For your second question, Yes. Australia's obesity rate has something like doubled in the past 20 years, Obesity is now the leading cause of death (smoking use to be number 1) and some reports even say that for the first time in human history ever, the current generation has a lower life expectancy than the generation before it.

And Australia is 3 in the world for percentage of overweight/obese people. I think really any country that has easy access to unhealthy food and technology that makes your life less active is going to have problems with obesity.

What's the most frequent customer complaint you get?

Asked by Doney about 3 years ago

The most frequent is probably when the meat product is not heated up to a sufficient temperature. And even then its not really a complaint its just;

Customer: "My chicken is still cold"
Subway: "Sorry, let me make it again for you"

Its usually due to new employees not knowing how long to heat the product for, someone using the wrong toaster setting or the product was not 100% thawed before heating (which is fine, you just have to heat for longer)

Even so we only get about 2 - 3 of these complaints a week.

Does Subway have a secret menu? Like In-n-Out or Chipotle, where they have stuff you can order that they don't list on the menu in the stores?

Asked by Staker about 3 years ago

Not that I know of. If there was an old menu item that can be made by mixing and matching the current meats avaiable we could do that (but it would likely be at a different price). Beyond that extent, no. Atleast nothing that Subway HQ has made us aware of.

Some individual Subway stores may have their own 'special' menu items made by mixing and matching meats.

Your salary is literally 2 to 3 times what we get in the US! Over here it's basically just a min. wage job for students because you can't support a family on the pay, but is it a full-time CAREER for some people in Australia? Seems like it could be.

Asked by Aarofly51 about 3 years ago

If we are talking about straight up min wage, US is about $8? and AUS is roughly $16. So yes it is about twice as much, but if we calculate minimum wage by "international dollars" - a hypothetical unit of currency thats based on purchasing power of goods and services (Minimum wage versus how much things actually cost in that country) - Austraila's minimum wage purchasing power is equilivent to $10.64 per hr while USA is at $7.25.

So in reality, minimum wage in AUS is twice as much, but things in AUS are also alot more expensive, we pay more tax so after expenses the wage gap isin't that crazy.

For the whole career thing, my wage ($22/hr) is because im employed as casual, so Instead of getting paid holidays and paid sick leave etc I get paid a higher base hourly. And so I only work 23-28 hours a week so enough to support myself and still have some savings, but not enough to support a family. For the most part we do just have students working 5-10 hrs/week while studying.

Best case senario as a Subway worker (not owning a store), if you were managing a store/s for a multi unit owner, getting paid $25/hr and working full time (38hrs/week) then it would be a carrer that you could support a small family on by yourself. But you wouldn't have any disposiable income and would be quite poor.

Additionally, USA has a higher max salary. So while the minimum wage in USA is lower than Australia, the income potential is higher.


TL;DR - Because we pay 2 to 3 times more for everything. You still can't support a family on a minimum wage job in Australia.