Noodle
Brisbane, QL
Male, 24
I have been working in Australia at Subway restaurants for 6 years and have been a manager at a Subway in a shopping center for the past 4. Unlike from what ive heard about McDonalds managers, Subway managers are VERY hands on; washing dishes, serving customers, cleaning and everything in between. I will Q&A some common questions to save peoples time
The most recent ones I can remember were around the time of the Olympics where Subway had three Olympic athletes endorse its product over the duration of the Olympics; James Magnussen, 100-meter freestyle world champion in swimming Casey Eastham, Women's hockey player Torah Bright, Pro snowboarder Endorsements with celebs or athletes usually only come with a promotion of a sub and then they are forgotten about after the promotion ends. As for if people really care? Yeah, I believe the general consumer, whether they know if or now, get influenced by advertisements and promotions. If it didn't work then they wouldn't keep doing it.
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Never. If it is past its use by date, we throw it out. If there is something else wrong with it we have to sent a complaint to IPCA (the company that deals with Subway's distribution), get credit or a replacement for it then throw out the bad stock.
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Our employees don't take the label of "sandwich artist" as literal and we have a joke about the title from time to time. I think its just called that because it sounds better than "sandwich maker". I don't really get it either.
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Absolutely not, if anything I think they have stepped up their game. They have recently spent a lot of effort changing the POS system so it will be the same in all stores (previously Subway stores had one of two POS systems which made traning and transferring to a store that used the other system difficult) And in terms of food quality a while ago now they completely revamped the Roast Chicken recipe, introduced a better cut of bacon, released a new egg - 'Poached Egg' and they have also introduced 2 new permanent salad items - Baby Spinach and Beetroot - at no extra cost to the customer . So I feel as the company grows they are constantly making an effort to improve the product and bring new things to the table.
As for corporate oversight, I think the effects would only trickle down because I don't notice much of a change. The promotional subs they bring out are usually a hit or a miss.
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Wills and Estates Lawyer
Can I leave everything to my pets?
Dry Cleaner
Why do dry cleaners have autographed pictures on their walls?
Chef
Do you get offended when a customer sends back a dish?
From what I know it was only an issue in North America, as that ingredient is banned in Europe and Australia so there wasn't an uproar about it. No doubt some people in Australia and Europe didn't do their research and just assumed it was every Subway doing it. So i'm sure it spread far enough to do some damage to unaffected Subway stores anyway. To my knowledge they have stopped using that ingredient entirely now.
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The current store I work in does not have a post mix machine, but from memory;
If it is wierd tasting - The flavored syrup has run out
If it is flat - The CO2 tanks that make it fizzy have run out
If this does happen to you, it is a great help if you let someone know straight away so no other customers have flat or wierd soda and it should be no problem for you to get a refill once the syrup/CO2 tank has been changed.
How post mix machines work is that when you press the button, it mixes water with syrup to make 'flat' coke, then pumps it with CO2 to make it fizzy (very similar to how a soda stream works) then it comes out of the spout. so it is VERY unlikely to be a defect and the syrup is mostly sugar so before its mixed it can sit there for weeks and still be fine
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Pretty much stay calm and give them what they want because its all insured. Then call the police and close the store straight after the incident.
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