InternetNeverSleeps
Los Angeles, CA
Female, 38
I oversaw all on site safety and security concerns for one of the largest social networks in the world. In the wild west of the internet, I had to develop policies and guidelines on how to deal with even the weirdest issues, work with law enforcement, meet with our government and address all the urgent issues that can pop up. My teams were the 911 of the internet, if you will, responding to the craziest of issues.
Good question, Gresh. There were both people and systems that would monitor for certain activities on the site (such as a spam attack) that were 24/7 (staffing for the graveyard shift is tough!). In the early days before I had the team become 24/7, the spammers knew when we went off line and would start their attack in the later evening and on weekends. Standard TOS violations would spike with site traffic, which tended to be 'after work' hours, so you would see the rise when the East coast got out of work/school and continue over to the West coast. Granted, our site was international but the majority of the traffic was domestic.
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Hey Ed Duz, You would think that would be a huge issue, and we thought it would be, too. But! It didn't - by that time, everyone was extra security conscious about what kind of issues apps could lead to. Almost overly cautious. So because of that, apps ended up being the least of our concerns. It was built in a way that it was very 'gated'. The apps were heavily reviewed for security and content issues before being authorized, and it was very easy to deactivate them in the event there was an issue. Honestly, I can't think of any major app related security or safety concern that came up. I think there was a content issue or two (ie a picture of boobies being distributed by an app) but that was about it. At least or our site! But I have been following all other major sites and haven't seen any issues, either.
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The biggest security issue I see that is still plaguing social network sites (and many other types of sites) are phishing attempts. I've seen very successful phishing schemes that result in thousands of user account login information, which then results in a bot automatically logging into that user's account and sending out spam. Cross site scripting (xss) hacks are also annoying and have, in the past, run rampant (in one instance, about 1 Million profiles were affected in a short period of time). They are more annoying than malicious - I consider phishing worse in terms of what we experienced.
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I personally love LinkedIn and utilize it weekly. I think it does indeed have a bright future and meets a good niche in the social network arena.
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When I started the job, I was only focusing on security issues (vulnerabilities, attackers, etc). I had no idea I'd go down the path of pedophiles, law enforcement issues, insane profiles, nutjob users, and content that you just can't un-see once it's seen. I had already been online for MANY many years (back in newsgroup days) so I already had a pretty strong inkling of the stuff out there. ;)
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I wouldn't worry about that. But clever people with their own web server logs could see what IP addresses look at their profile. ;-)
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I think FB has definitely made a few things fairly concerning with user privacy and their oddly shifting security settings on their products. Half of me sides with the viewpoint that 'it's their website, they can do what they want, and nothing you post on the internet is truly private or sacred anyawys' and the other half is reviled and would leave FB if I wasn't so heavily integrated with it for my social life (haha).
Ultimately, companies are companies and they are out to make a buck. It's up to the end user to decide how comfortable they are with information about themselves being shared/distributed/etc.
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