Social Network Security Manager

Social Network Security Manager

InternetNeverSleeps

Los Angeles, CA

Female, 38

I oversaw all on site safety and security concerns for one of the largest social networks in the world. In the wild west of the internet, I had to develop policies and guidelines on how to deal with even the weirdest issues, work with law enforcement, meet with our government and address all the urgent issues that can pop up. My teams were the 911 of the internet, if you will, responding to the craziest of issues.

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Last Answer on December 02, 2013

Best Rated

Are there unicycles, foosball tables, and ball pits at work, or are your offices as corporate and stuffy as any other big company?

Asked by ELLIE over 11 years ago

Yes, at just about every company I work at there seems to always be foosball tables. I wish there was a ball pit at my current or any previous employers, that would be rad. I can't work at any big, corporate stuffy company. I worked for Siebel for a few months over a decade ago and found that out the hard way. :)

Do you remember Bebo? Were you working at a social network when it was sold for $850M, and what were insiders saying about it at the time?

Asked by katbo over 11 years ago

BEBO!!! Blast from the past! If I recall, I always considered that a social network for 'young kids' (or people from another country). Do you mean $580MM? In that case, maybe. ;) Or please let me know which one sold for $850, I'm trying to jog my memory and can't recall who was in that range at the time.

Was your team monitoring the site 24/7? Were there certain days/times where violations were more frequent?

Asked by Gresh over 11 years ago

Good question, Gresh. There were both people and systems that would monitor for certain activities on the site (such as a spam attack) that were 24/7 (staffing for the graveyard shift is tough!). In the early days before I had the team become 24/7, the spammers knew when we went off line and would start their attack in the later evening and on weekends. Standard TOS violations would spike with site traffic, which tended to be 'after work' hours, so you would see the rise when the East coast got out of work/school and continue over to the West coast. Granted, our site was international but the majority of the traffic was domestic.

What’s to stop someone from uploading hardcore porn to their social network profile?

Asked by crayonz over 11 years ago

Nothing! Bwuahaha! OK Well there are repercussions - the account would be deleted for violating the Terms of Service. It's just not a good idea in general. Keep porn where porn belongs, which is not on a social network that has underage people and a strict Terms of Service that needs to be abided by. Just like how one shouldn't wander down the street naked or have sex in public places, it's the same with porn - society and law dictates that sexual acts are not for public arenas.

If you identify a hacker or spammer and block him, what's to stop him from just creating another account? And another, and another, and another...

Asked by Zucktown over 11 years ago

Hey Zucktown, Good question. Generally spammers are automated systems that are coming in from a certain IP address/block of IP addresses (*cough* China *cough*) or mass posting very similar types of content. Based on various factors, you can either prevent account creation and/or certain types of content being posted. If an individual hacker is targeting a very specific individual, that is a bit tougher. We try to educate users on account security - so be wary of phishing, don't have a password of 'Password' (this happens more than you know) or name your password after your cat (a friend of mine got his account 'hacked' by his ex-girlfriend. Turns out his password was his cat's name. #fail).

Did you cringe when social networks first started allowing developers to launch applications on-site? Is this the kind of thing that just unleashed an avalanche of new security headaches for you?

Asked by ez duz it over 11 years ago

Hey Ed Duz, You would think that would be a huge issue, and we thought it would be, too. But! It didn't - by that time, everyone was extra security conscious about what kind of issues apps could lead to. Almost overly cautious. So because of that, apps ended up being the least of our concerns. It was built in a way that it was very 'gated'. The apps were heavily reviewed for security and content issues before being authorized, and it was very easy to deactivate them in the event there was an issue. Honestly, I can't think of any major app related security or safety concern that came up. I think there was a content issue or two (ie a picture of boobies being distributed by an app) but that was about it. At least or our site! But I have been following all other major sites and haven't seen any issues, either.

Do you think Facebook will still be around in 5 years? 10 years?

Asked by tubes over 11 years ago

Yes to both! I've been a very active user of the interw3b since about 1995 and there are pre-cursor 'social network' sites that still have a strong fan base (such as Livejournal) (OK I admit, I still love Livejournal) and have easily lasted over a decade. Will Facebook still have the strong following it does now? Only time will tell, but it's hard to stay on top forever!