Lola R
Auckland, NZ
Female, 18
I've been working at McDonald's part-time for over a year. My job involves the basic obligations of a crew member, while also training new staff and assisting managers to execute shift goals and targets for the store. Despite the drama, the stress, and the general annoyances of customer service - I love my job, and the opportunity to develop as a leader is what I love the most.
Employees get a 50% discount if they buy food just before or after a shift, or during a break (excluding combos). If you're not working, it's 10%. Filter coffee/tea and standard drinks are free.
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So the starting rate for new crew is about $13.75 (NZD). I think that's about $11.50 in USD. Your pay gets reviewed every six months, and is also subject to performance - so if you work hard, they will increase your pay. Personally I think the starting rate should be at least $14.50NZD, and larger increases with promotions. I can't really comment on wages in the US because I've never worked there or even been there, but I've heard a lot about strikes for higher wages, like $15/h. This seems a little ridiculous to me but yes, $7 an hour is definitely not enough and it's sad to me that people wonder why McDonald's employees are so miserable.
We have a retail outlet here in NZ called The Warehouse (similar to Walmart), where they recently adopted a policy in which employees could earn well over $20/h after working for more than three years - these are retail positions. Even new staff are paid fairly generously. The Warehouse says they hope this will lower turnover rates, increase productivity, and change the public's perception on choosing retail as a career.
Seems impossible until someone does it.
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Yes, but how much of a pay rise you get is dependent on your performance and your particular franchise.
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I can only speak from personal experience, but in my case, you had to apply. I started at a new store where a majority of the crew were new to McD's, and after about 6 or 7 months, the management team was starting to look for crew trainers. Anyone could apply - you would just sit down with the restuarant manager and explain why you wanted the promotion - an informal kind of interview. There were originally about 5 people picked to go to CT classes, but many more who weren't chosen. It also came down to the recommendation of the managers. Anyway, it's not too hard to become a crew trainer, honestly. It's obvious straight away which people suit the role, and if they want it enough, it will basically be thrown at them.
As for actually formally training new employees, this should be done by just crew trainers and managers. Not every McD's worker has to train new employees, and getting promoted to a crew trainer isn't like, a natural progression. As with any other job you have to work hard for a promotion. Some people stay crew members for years, it's totally up to you if you want to try and move up or not. Personally I find that it makes the job much easier if you're working towards a goal, otherwise you will be miserable. Trust me.
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CPR Trainer
Just how effective is the Heimlich, really?
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Definitely not qualified to answer this, but our franchise owner is pretty well off. He started as a crew member and now owns about 5 different restaurants.
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These are the procedures crew trainers use when training employees on particular stations, and is mostly related to completing SOCs.q
Prepare - get all your resources, SOCs, training cards, etc.
Present - this is where the training actually happens - explain to the crew member what their role is at the station, how things should be done, etc etc.
Try Out - leaving the employee alone for a little while to let them work without you holding their hand the whole time. This step is important because they won't learn/remember what you told them if they don't have the opportunity to make their own mistakes.
Follow-up - coming back to your trainee to see how they're doing, give feedback, and answer any questions they may have.
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It's different for everyone, and there's lots of things to learn. I would say most crew members know the basics after a few weeks. As a new employee, you won't really be assigned to any station without any help for at least a month or so in my experience
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