AtlSoapGuy
Atlanta, GA
Male, 52
I have worked in the dry cleaning industry for almost 30 years. I worked in my family's dry cleaning operation as a manager and owner. Currently, I write a blog for those in the dry cleaning industry, as well as work for a manufacturer of dry cleaning chemicals. Over the years I have spent in the dry cleaning industry, I estimate that I have been in over 2000 dry cleaners in the US.
It sounds like they may have gotten something on the dress during the pressing of it that required it to be cleaned in order to remove the stain. I can think of know other reason that they would have cleaned the dress. The hand made flowers couldn't withstand the cleaning process used. It also sounds that the dress was usable.
It is a tough question to answer, not having seen the dress or the damage. I do not think that the cleaner should pay for the dress. However, I do think that the cleaner should do something for you for all of the problems and stress you encountered. Many people choose to have their gowns restored/preserved after they have worn them, this can cost up to several hundred dollars to have done. If I where the owner of the cleaner I would offer to have the gown restored and preserved at no charge for you.
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When it comes to laundering shirts, it is a great idea to point this type of problem out to the counter person that is taking the garments in to be cleaned. Even though there may be tape on the garment, laundered shirts are done in large volume and often the stain removal process is done after the shirts have been laundered the first time.
The dry cleaner may be able to use a VDS type stain remover, along with an OTPR to remove it. However, the plastic in the tape may be melted/embedded so deeply in the fibers of the shirt that it cannot be corrected.
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I would recommend taking the garment to a professional alteration person or a dry cleaners that has a professional alteration person on premises. They should be able to correct this problem for you.
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All of the garments are tagged/marked in as to which customer brought the garment in. These are then sorted by these markers after cleaning. Each location, usually has their own particular identifiers for marking. These completed orders are then sent to the corresponding store, based on their markings.
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I have not seen any statistics on this in some time. However, I would guess that at least 30% of households use a dry cleaner, at least once in a year. Strictly a guess though.
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I would begin by discussing this with dry cleaners that are operating plants that you will not be in direct competition with. Check their quality to make sure they are what you are seeking and negotiate to make sure the pricing will work for both of you.
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Not usually. The drycleaning plant owner will most likely ask you for some other identifying information, such as address, phone number, picture id, description of the garments, etc. Most drycleaner owners would much rather have the garments picked up and paid for, as opposed to hanging on the conveyor unclaimed.
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