AtlSoapGuy
Atlanta, GA
Male, 52
I have worked in the dry cleaning industry for almost 30 years. I worked in my family's dry cleaning operation as a manager and owner. Currently, I write a blog for those in the dry cleaning industry, as well as work for a manufacturer of dry cleaning chemicals. Over the years I have spent in the dry cleaning industry, I estimate that I have been in over 2000 dry cleaners in the US.
I would recommend having the owner of your plant enroll you in some of the DLI training courses that are available. They have a number of courses available by correspondence, online and at DLI that would be of tremendous help to you.
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That is usually a problem that cannot be corrected. A professional cleaner may be able to re-dye the garment for you, but this is almost a lost art and there are very few left in the industry with this skill.
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I would recommend finding a dry cleaner that has the DLI Seal of Approval Award of Excellence. You should be able to find a list of these at www.dlionline.org.
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If a drycleaner also has a tailor or alteration person on the premises, they may be able to fix your ripped coat. If they do not, I would recommend taking it to an alterations or tailor shop.
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I would contact the manufacturer of the machine.
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I would recommend taking the dress back to the cleaner that processed it and ask their opinion. They may have overlooked it the first time (unfortunately, this happens). They should redo the dress at not charge, provided you have not worn it since the last cleaning. If they feel they cannot remove the stain, I would recommend taking it to another cleaners.
Stain removal can be compared to an art in many ways. Often one cleaner may not have the experience, training or abilities that another may have. if possible, find a DLI Award of Excellence cleaners near you by checking the Drycleaners and Launderers Institute website.
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Khaki's can usually be spot cleaned. I would take the pre-caution of pre-testing the stain removal agent on an un-exposed seam to see how the color will react with the agent, before I actually attempt the removal of the stain. Most of the time, there should not be a problem, however, there are some poorly constructed garments making their way to market and it is possible to run across some of these from time to time.
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