TollBoothGuy
5 Years Experience
Brooklyn, NY
Male, 33
I spent just short of five years as a toll collector on the western end of New York State. Ask me anything, but please don't pay me in pennies.
And when the adults say that...
well, it's going to be a long day.
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Did this happen to you? Generally a good idea to stop and make a report when things like this happen. I didn't work in Kansas so I don't have any familiarity with the idiosyncrasies of their system. Without seeing the incident, it's impossible to assign fault. If the gate came down while a car is passing through then MAYBE that would suggest a malfunction but again I can't really say.
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My experience did not actually include an oral exam; more of a regular job interview. I could speculate as to the content but I wouldn't want to point you in the wrong direction. If you passed the written exam I'm sure you'll do fine. Good luck!
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Thankfully I was never the target of an attempted robbery. It's something you hear about occasionally, but I'm happy to say that it seems relatively rare.
Cursed out? Sure. Nobody likes waiting in line to pay a toll. Toll collectors don't love standing in metal boxes for hours on end taking dirty money from people that don't want to hand it over to begin with. It's a combustible situation. I tried my best to not take it personally. It's not easy.
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Audiologist
How come people with hearing aids still can't seem to hear?
Flight Attendant
What's the scariest flight you've ever been on?
Special Education Teacher
Does it bother you when people use the R-word?
The only thing I can really recall is having to make change on the spot without the use of a calculator. (We didn't have cash registers in the booth) so you need to be able to calculate change that drivers are owed on your own. There were some other scenario-based questions, I suppose, and general inquiries about customer service experience. There is often a civil service exam somewhere in the process and that often serves as the basis for the job. (If you can pass the test, you can probably do the job. I got the sense that the interview was primarily to confirm the results of the test. Again, I'm sure other collectors have different experiences.)
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Hahaha this is by far my favorite question so far. Unfortunately I don't know anything about operations on the Bay Bridge so I can't really give you much specific advice.
If you have a receipt from the transaction, there might be some identifying information on it. (In New York we had collector #'s that were printed out on the receipts)
If you go over the Bay Bridge frequently you could try to ask other collectors, but that would likely be very hit or miss.
Honestly, I would post a Craigslist missed connection. If you write it artfully enough, the Internet might just take up your cause. Good luck!
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What can you say, really? Drivers agree to pay the toll the moment they enter the portion of highway that is designated 'toll road'. I was never given official strategies to deal with customers that didn't want to pay a toll. If they had specific questions about the system or why they were being charged a certain amount I was happy to answer them but if you just drive up and complain about the concept of a toll my general response was something along the lines of
¯\_(?)_/¯
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