Hotel Front Desk; Reservations

Hotel Front Desk; Reservations

traveltyp

Las Vegas, NV

Female, 37

Five years in the Hospitality Industry. Having started as a Front Desk Agent with ambition to build my career; I was mentored aiding my overall success. Proudest accomplishment must be leading a team of hospitality professionals in creating a open and imaginative environment to improve guest service, and to build a trusting team to rely on. Team members have found direction in professional and personal goals with the outcome of taking initiative that delivers outstanding service.

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24 Questions

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Last Answer on May 31, 2015

Best Rated

Yes, I'm in LV too:) I'm always surprised when my friends complain about their hotel stays in LV given that hospitality is basicallyour entire industry. How do you think LV hospitality compares to NY, SF, and other big cities with a lot of tourists?

Asked by lv.host over 3 years ago

I think Las Vegas gets a bad reputation from celebrities thinking they're above the law and trash hotel rooms, damaging property and being a disturbance to hotel security and other guest's.Big cities regardless of tourist appeal will have its share of guest's to disturb your day. Security should handle such issues or Manager's should have security training if hotel offers less than 300 rooms. Las Vegas has its strengths and specifically there isn't a fair comparison between cities.





Why do hotels let a room go unoccupied when they could fill it at a still-profitable rate? I've gone into a hotel at 10pm and was told the rate for that night was $400. Which was ridiculous but I'd have gladly paid $250 - why do they not accept that?

Asked by Art15 about 3 years ago

 

When you handle an inquiry on the phone and you're not sure, what do you do to handle?

Asked by NA over 3 years ago

 

How do you understand communication and what might cause the breakdown of communication?

Asked by NA over 3 years ago

 

How do you calculate/compute occupancy?

Asked by NA over 3 years ago

 

How do you calculate/compute revenue per available room(REVPAR)?

Asked by NA over 3 years ago

 

Hello,
What can I expect from a $50-$100 tip to the front desk at a 4-5 star hotel. The hotel is sold out, so upgrades are out. And what is the best way to ask?
Thank You

Asked by Chris 7 months ago