I worked for the California state system, starting as a Correctional Officer and retiring as a Lieutenant in 2005. I now write for the PacoVilla blog which is concerned with what could broadly be called The Correctional System.
It depends. In California the situation would have to be reported to the employer if the person was still under supervised release, i.e. parole or probation. I strongly suspect that is fairly normal in most jurisdictions but I don't know that for a fact. It might also cause an issue for the agency supervising the ex-con, especially if that meant there were weapons in the house.
You have to prioritize obviously. Someone who is bleeding from a cut arm will get quicker service than someone who wants you to pick up a cell change request.
As long as you can physically deal with the job I see no problem. I had very good luck with prior military people in the system. They understood chain of command, following orders, SOP and the desirability of keeping control of situations. It can however be very physical, and I don't mean just the occasional fighting with people. Just stomping around on concrete floors for eight hours a day can be very rough on the body. Good luck no matter what you decide.
I have been retired for nearly 11 years but I suspect the job has changed very little. You can get a lot of this info from the CDCR web site from the job application for Correctional Officer and from Title 15 of the California Code of Regulation, which is also available on line. That is the rule book of the director of the Dept. of Corrections.
Available programs for inmates differ widely based on a persons custody classification, educational background and length of commitment.
Correctional Officers provide much of the security oversight, custody, control and delivery of basic services to prisoners. They do the count, hand out mail and housing supplies, provide custody coverage for inmate movement (like to the yard or meals), search cells, search common areas, respond to emergencies. Pretty much like what you would expect.
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You can expect a certain amount of "hazing" and resistance. The inmates will normally want to see if they can push or fake you out. Normally on a first day you will be in the company of an experienced officer who will (hopefully) give you a feel for what is going on. You will, however, obviously be a newbie. Your uniform will be new, you will not know the language and you will probably seem a little unsure or hesitant. You will not even know where a lot of things are. Its not a big deal, and it is not generally speaking personal.
Unless there was something HIGHLY UNUSUAL going on that would be a no. Observing a urine sample being given would normally be done by MEDICAL staff and not custody staff.
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