Hotel Front Desk
Los Angeles, CA
Male, 27
For the past two years I've worked the front desk at a boutique luxury beachfront hotel in Southern California. My job can range from simply checking guests in & out to many other duties, including: pretending I work in different departments so that behind-the-scenes chaos is never seen by a guest, shielding guests from stalkers that come looking for them, and picking up used drug paraphernalia from a trashed room. Ask me anything.
Hotels can certainly tell you that no more rooms are available, but depending on the state, most hotels are going to have to let you stay IF you can pay the asking rate for that day or days following. That might mean you were paying $100 per night for your first month, but due to demand, the next month is going to be $1,000 per night. So long as you are willing to pay that, you can stay, and the hotel is going to have that difficult conversation with the incoming guest(s) about why the room(s) they booked aren't available.
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You would be prohibited by law, and probably procedure, from disclosing anything about a guest, including their name and what room they are staying in, without the guest their self giving you express permission beforehand.
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You should always practice for equipment failure and know the procedures, being able to go "low-tech" and use paper and pen if necessary to keep track of what's going on. Always have backups for EVERYTHING, and you'll never have an issue if one or more systems go down.
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Simple, call and ask the front desk to handle it. If they are not available, security, and if no one is available, then the police. You needn't have to be directly involved. It should and would be the responsibility of the hotel to quiet any after-hours noise according to their established rules and local ordinances.
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So many to list, from working in a dynamic environment, to beautiful surroundings, having a great team structure, the ability to rely on and help other departments, helping meeting awesome people. Not only that but depending on the hotel you can get great benefits such as discounted room rates for friends and family and if you are a concierge, getting to try out all of the things the guests pay for, but for free because people want you to recommend their goods and services.
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They would be required by most hotels to report it to security, and it would be up to that security department and hotel management to do anything further. Sometimes in certain states, what may be a controlled substance is actually possessed legally for medicinal purposes, so discovery of drugs doesn't necessarily mean they're illegal and all employees should be very careful about making assumptions before knowing all the facts.
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I don't know that it can go to the 'authorities,' as that's not a serious crime, but it could possibly go to your credit card company. If you damaged the sheets, pay up, and deal with it, otherwise the photos that the housekeeping supervisor probably took will be available as evidence to your credit card company, and if you try to dispute it, then they'll be used against you.
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