Dry Cleaner

Dry Cleaner

AtlSoapGuy

Atlanta, GA

Male, 52

I have worked in the dry cleaning industry for almost 30 years. I worked in my family's dry cleaning operation as a manager and owner. Currently, I write a blog for those in the dry cleaning industry, as well as work for a manufacturer of dry cleaning chemicals. Over the years I have spent in the dry cleaning industry, I estimate that I have been in over 2000 dry cleaners in the US.

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Last Answer on February 12, 2018

Best Rated

Is it a bad idea get use dry cleaners for tailoring services? I always figured it was, since it wasn't their area of expertise, but am I just being paranoid?

Asked by Regina's momma almost 6 years ago

It depends on the dry cleaning business you go to. Many dry cleaners have a tailor or alteration shop that they send their work to. I would not be concerned at all about having your basic mending/repairs done by these. Other dry cleaners will do these basic repairs in house. Then there are dry cleaners that have their own tailor/seamstress working for them in house. Lastly, there are dry cleaners owned by tailors. I wouldn't be paranoid. I would discuss the item you are having worked on with your dry cleaner and discuss his level of expertise in regards to what you are needing done. Make an informed decision on whether you feel comfortable with them doing the work or not. If it is a minor repair, I would not be concerned.

I've noticed that a disproportionate # of dry cleaners (in my town anyway) have credit card minimums, relative to other kinds of local businesses. Why is that?

Asked by Ron79 almost 6 years ago

Good question!! I really do not know why, but I have to admit, I have seen that as well. I am going to ask the next time I run across this in a cleaners I visit.

Was the $67 Million "fancy pants" lawsuit a big deal in the cleaning industry?
http://en.wikipedia.org/wiki/Pearson_v._Chung

Asked by bayo1 almost 6 years ago

I do not think it was as big of a deal for the dry cleaning industry as it was for the legal system. At the time when the lawsuit was filed in 2005, a few cleaners talked about it, but I think that almost everyone felt it was ridiculous. Unfortunately, it did result in the cleaner going out of business.

Let's say I have a bad stain but the dry cleaner insists he can clean it. But after a couple attempts, he can't get it out - should I still have to pay?

Asked by Erin almost 6 years ago

In my opinion, if he insisted on cleaning it, I do not feel you should have to pay for it. However, quite often stains are found after that garment was dropped off for cleaning (a good reason to point them out to the counter person), if it is a difficult stain to remove, the cleaner should call you and let you know that this may be a stain that is not removed and allow you to decide on whether you want him to try, but in this situation keep in mind if he works on it, he deserves to be paid (a good reason to find a dry cleaner that can remove a high percentage of stains). In the dry cleaners defense, stain removal is the least profitable part of the dry cleaning operation. The dry cleaner is using expensive chemicals, usually much more labor is required, it is easy to damage garments and often the stain does not come out after all of this and the customer is disappointed. The best dry cleaner in the world will not remove every stain.

When I ask a dry cleaner to be careful not to shrink certain clothing items, they always agree and then shrink them anyway. Are they just giving me lip service, or is it out of their control? Happens a lot w/dress shirts and wash/dry/fold.

Asked by Marv407 almost 6 years ago

If the garment is cleaned by the manufacturer's recommended care method outlined on the care label, they should not shrink. If they do shrink, you should return it to the point of purchase. It is pretty tough to tell if a garment will shrink but sometimes they do shrink and it is out of the dry cleaners control. In the case of wash and fold, most cleaners do not look a all the care labels unless it is an unusual garment. So it is possible that a garment could slip through and be washed or dried improperly.

I'm a new manager at my company and my store is the slowest of 15. What can I do to build sales and increase revenue?

Asked by donna about 5 years ago

If you are using a computer, I would start going over the database and contacting customers that have not used your service in over 60 days.  I would send them an offer or call them and offer them some sort of incentive to come in.  You might want to run a special on your slowest day of the week to build volume on the slow days.  Another way is to constantly be selling other services that you may do.  If you do alterations or repairs, make sure the counter help is letting the customers know about these extra services.  If you do draperies, household items, leather garments, shoes, etc., make sure that ll the counter help is communicating this.  Always be selling and upgrading your services when possible. 

What's the most economical way to clean bed comforters? They're too large to wash in my own machine, but dry cleaners typically want $30+ to do them, which seems really high.

Asked by Marjorie almost 6 years ago

I would check the care label first. If the care label says that it can be machine washed, you could take it to a coin laundry where they have a large capacity washer and process it there. This should save you a few dollars. However, depending on the value of the comforter, you may opt to have the professional handle it and in the case of dry clean only, your best choice is to have the professional dry cleaner process it.