Veroniche
Western Region, US
Female, 54
I’ve been an ER nurse manager since 2009. Previously, I spent 24 yrs as an ER nurse. My hospital, a Level III trauma center, sees 70,000+ ER patients/yr. My responsibilities include billing, federal/state regulation oversight, metrics reporting, software education of e-records, and hiring/termination/disciplinary actions. The ER is one of the key impacted areas of healthcare reform. It’s a scary and exciting time for us, not just in the care of patients, but what the future holds for healthcare.
We have a wonderful relationship with the ED physicians. They are a contracted group of ED board certified physicians, we have had the contract with them for over 20 years. The relationships in the department are very collegial and we work well together. The docs and the RNs are in constant communication about the care of the patients. Since the department is so geographically large, everyone carries cell phones so it is easy to contact each other. We also have the ability to communicate with each other electronically on our computer tracking boards.
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Nearly all of the clinical managers that I know of in the Emergency Department are nurses. The majority of the staff are nurses and nurse aides/techs, so in order to manage the staff and understand their scope of practice and job responsibilites, a nursing degree as a basis is a necessity. There are some large Emergency Departments that may have a business manager or operations manager, along with the clinical manager (nurse) that has some type of business or healthcare administration degree, but I have not seen that many out there. I understand it is a growing field, have you been hired in that capacity?
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