Chick-fil-A General Manager

What do you mean you were the "cow"? You mean you actually dressed up as the mascot for events?

Asked by libby01 over 9 years ago

Yes, most stores have at least one big Cow and one kid "baby" cow. It all depends on your height. I was the baby cow. You normally make just a little above minimum wage. Some times I worked in the store walking around and greeting the kids other times I would go to events that we were supporting and work. Without a doubt the best and easiest job at any store.

How often do you have to fire someone, and does it ever get ugly?

Asked by JOE over 9 years ago

Very rarely do I have to dismiss someone, I would say about 2 times a year. We try to hire the best people possible who we know will enjoy the job and meet our high standards. Of course, just like any job when we have had to dismiss someone they may disagree and it has gotten ugly, but I think on average people see it coming. We give verbal and written warnings explaining what will happen if it continues. The worst case I've had is we had to ask the employee to not return to the location.  

In your opinion, do people notice when Chick Fil A staff say 'my pleasure' instead of you're welcome or is that just a silly corporate branding thing that no one actually appreciates or cares about?

Asked by 7ask over 9 years ago

Our customers definitely notice and appreciate us saying "my pleasure". I have gotten complaints that say we forgot to say my pleasure as well as many compliments for us saying it. It takes a new employee a few weeks to get use to it, but once they do and can say it genuinely it adds to the experience that every customer has. No one chooses to come to a chick-fil-a just because we say my pleasure, but it is one of many things that make us stand out from other restaurants.  

Are nuggets REALLY all white breast-meat? I saw a news program once that claimed it was a bunch of different scrap meat from chicken just colored and texturized to make it seem like breast meat?

Asked by adobian over 9 years ago

Yes they are 100% white breast meat. It's the reason we can't sell a 20 piece nugget for a few bucks.  We are even in the process of making it even better for you and switching to 100% antibiotic free chicken (currently the grilled sandwich is). Also as a chain we are to lower sodium. 

Do individual stores get any say in running promotions or ads? What if you have a really good marketing idea; can you implement it yourself or do you need approval from corporate?

Asked by Somaton over 9 years ago

We have say in some of what we do. Corporate sends us items that are part of our national campaign, which changes a few times a year, so if you go into a store in Texas they have to same national material that a store in Maine has. We have to put those in our restaurants in the correct places, but other than that we can do any marketing we want. Operators jobs are to sell food, so they can do pretty much anything that will help them sell more chicken . 

Do you get any kind of advance warning when the health inspector is going to come?

Asked by Chick over 9 years ago

Nope. It would be pretty pointless if we did. They come in randomly a few times a year, walk around for about 30 minutes and leave. We have never had any issues with it so to us its not a big deal. As long a you keel your store clean and keep the food below food safety temps you are fine.

Who came up with the cow mascot / eat-mor-chikin campaign? Was it the founder or some ad agency, and are they like a mythic legend at the company:)?

Asked by Mirele over 9 years ago

A man named David Ring came up with the cows. He was an employee of The Richards Group.The cows made there first appearance in 1995 on a billboard the simply stated "eat mor chikin". In 2003 they actually stopped using the cows for a few months during the mad cow disease scare so people wouldn't think they were being insensitive and using the scare to get a sales increase.

We love our cows, they hold a very special place in our store. Many stores have cow cars. We use our cows during special events. If you go to corporate they will great you with cows. My favorite cow thing is the calendars. 

Is working there your long-term career plan, or are you hoping to transition into something else?

Asked by Sam over 9 years ago

The nice thing about chick-fil-a is there are always opportunities to advance within the store and corporate. Transitioning into something else is the goal, restaurant work is hard and stressful.

Do you still work in-store, and how can someone transition from an in-store role to something in CFA's regional or corporate offices?

Asked by LDAL over 9 years ago

I work in the store. I'm not really interested in going to work for corporate, so I've never really looked into the steps, but from what I have seen you would have to apply just like anyone else. It looks better coming from a good store... good scores, sales, profit, ect. If you currently work for cfa check with your owner, I believe they would have to okay you applying.

What kind of checks are done to make sure that someone you hire isn't an illegal immigrant?

Asked by Robb over 9 years ago

When you apply at any job you must complete the I-9 firm within 3 days of starting work. The I-9. In order to complete the I-9, workers have to present appropriate documentation, and employers must examine the document or documents to decide if they reasonably appear to be genuine and relate to the individual.  That's what I do, from there I hand it over to the owner who deals with the rest. There is a large fine for not completing the form

I have emailed the company or gm about obtaining coupons for free stuff for my fundraising organization and I have yet to hear back.who else can I go to? I am trying to get the little cards for desserts,etc. For our sponsors and supporters.

Asked by Stephanie almost 8 years ago

I would suggest calling your local store and ask to speak with the marketing director. If the store does not have one ask for the manager.

Are most of your employees young kids just working for extra spending cash?

Asked by Clockers over 9 years ago

Most of our employees are high schooler who are looking to save money for college.

What's the difference between your nuggets and McDonalds McNuggets?

Asked by DF12345 over 9 years ago

Chick-fil-A nuggets are 100% real chicken and hand breaded in the store.

When do yall ask for your size for the uniform and does the look of shoes matter?

Asked by Tony almost 7 years ago

I always asked for size once I reached out to the new hire to let them know they got the job. I normally kept at least a few shirts of each size and pants in the store so they could at least get one set of uniforms while waiting for the order to come in.

Shoes must be all black and non slip. Other than that you can wear whatever style you want for the most part (no open toes). Most employees wear gym shoe style.

I know this is kinda old news but what do you think them stopping donating to certain Christian foundations? ??

Asked by Mary almost 4 years ago