Help Desk Technician

Help Desk Technician


Augusta, GA

Male, 25

I have been working with technology for about 7 years now in different facets but all involving costumer facing duties. I have been an Instructor for the military on computer networking. Worked as an independent consultant for small to medium sized networks and now am in a position of working at a help desk on everything from Servers to Desktop computers to your phones not getting email for the 3rd time this month because its out of space...ask me anything.

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16 Questions


Last Answer on January 08, 2015

Best Rated

Are your calls all recorded and are they used to evaluate your performance?

Asked by Sumatra about 7 years ago

From what I understand all calls are recorded, but they are only evaluated when a customer has a big complaint...they make sure the customer isn't blowing smoke... 9 out of 10 they are looking for something free.

Why does my Windows 8.1 keep offering me the same update, say it succeeded and then offers it again, and again, and again. I've tried every solution I could find via microsoft. Typical, right?

Asked by mcmjuly almost 7 years ago

McMJuly sorry to hear the updates are giving you issues. I would start by going to the Windows Update screen and on the left you should see something like "View Update History" typically when they repeatedly ask to be installed there is an associated failure with that update. Right click the update that is supposedly failing, which should be the case once you click view update history and see what it is, and click on view details. There should be an associated error message that you may be able to search for and get the needed information. Hope this helps.