Call Center Representative

Do you get hoarse from talking on the phone all day?

Asked by Shawna over 10 years ago

Sometimes, but usually I am OK.. I'll tell you though, the last thing I want to do is talk when I first get home..I definitely need a little break. Also I don't enjoy personal calls as much as I used to, I find myself avoiding the phone.

Are all calls really recorded (like the recording says), and if there's a dispute, can the company pull a specific call from months or even years prior?

Asked by Marlin55 over 10 years ago

Yes, every single call is recorded and the company and quality assurance can listen to the calls whenever they want. We are also regularly graded on our calls. And yes, if there is a dispute the bosses will listen to the calls.

Does your company ever have supervisors or "insiders" call up and pose as a customer to secretly evaluate your performance and if so does that keep you on your toes, or do you find it more sneaky and offensive than anything else?

Asked by Polipza555 over 10 years ago

Yes, we got test calls. You could usually tell because they asked outlandish questions. It didn't bother me really because I could recognize the calls and they were very infrequent. So I just made sure I did everything by the book on those calls and I always did fine :-) 

Does it bother you when callers hang up as you're giving them the final "Thanks for calling and have a wonderful day" sign-off? I always do that, but then I feel bad that it makes the CSR feel kind of crappy, or is that a non-issue?

Asked by Juaren over 10 years ago

Is it really a rule that you can’t be the first to hang up on a a caller?!

Asked by Nsnsnsn over 4 years ago

Should you always end a call with is there anything else I can help you with

Asked by TEd over 8 years ago