Best Buy Employee

Were you ever told by your managers to push certain products that were inferior but high-margin?

Asked by bellzy almost 12 years ago

I would say that from time to time, we were encouraged to push the purchase of accessories, or be sure to ask for interest in the service plan. Or we might be asked to offer up open box items, like a new camera someone returned. But it was relatively low pressure compared to how aggressive they could have been in pushing us (note, things could be very different now). I had a pretty good manager that toed the line while trying to push us towards successful sales. I personally saw this as akin to a restaurant manager telling the waitstaff to push Monday fish specials on older (but not spoiled) food. Not unethical, but kind of how the game is played for any business. I would say that in general, it was fairly ethical, and I never did anything I would be ashamed of. Beyond wearing that horrendous polo.

Does Amazon.com cut into Best Buy's bottom line? The only time I ever set foot in BB anymore is to check out a product before buying it on Amazon.

Asked by BB-BB almost 12 years ago

Uh, only you and pretty much EVERYONE does this now (I believe the industry term is "showrooming"). Amazon.com and other Internet retailers haven't really cut into BB's business as much as it's hacked at it with a machete and dug out a grave for BB from which it's desperately trying to crawl out of with the remaining limbs it still has. Poor BB. They worked so hard to become the only game in town, driving out Circuit City and staving off WalMart only to find that people are starting to realize they can buy super cheap accessories such as HDMI cables from ebay or vendors based in China at a fraction of the cost - or buy tablets and TVs from Amazon without being charged for shipping or taxes at comparable if not lower prices. Best Buy has all sorts of overhead they have to pay for those big stores. Showrooming in particular is a hammer to their business because people still come in to see stuff, but they never buy, instead going to Amazon (hey, a TV's a TV, and they have a low enough failure rate that the return issue isn't a huge concern) and other internet retailers. So if you're not going in to buy TVs, you're probably not going to want to buy their overpriced accessories. So to respond to these changes in business conditions, they've tried a few things, like pushing services (like the "Geek Squad" technical services), branding (Insignia, Rocketfish, and Dynex are Best Buy Private labels, sorta like your grocery store off-brand private labels), and even used/refurbed businesses (selling and trading used videogames on bestbuy.com and equipment like tablets through Cowboom.com). At best, overall these have seen mixed success from a Wall Street perspective. In the interest of full disclosure, I have some shares of Best Buy that aren't worth much now because I held on too long. Shoulda dumped immediately after Circuit City went down the tubes.

How much of an employee discount would you get, and were there limits to how much stuff you could buy?

Asked by brickhaus almost 12 years ago

When I worked there, you had to work for a while, like a month, to become eligible for the discount. The discount varied but basically it was a marked up above Best Buy's costs. So for things that had really high margins, the discount was dramatic (say, headphones), while for things like video game systems, it was negligible. There weren't really limits on what you could buy, and you could go to other stores and tell them you were an employee and give an employee number to buy whatever you wanted. Of course, if you wanted to keep your job, you probably wouldn't want to do anything terribly suspicious (like buying 10 HDTVs). That said, the discounts overall were generally pretty good, though if you need something and are patient, you could always refer to places like dealnews.com or slickdeals.net or meritline.com for basic things rather than work at Best Buy just for the discount!

Is there a lot of employee pilferage at Best Buy?

Asked by shhhhhh almost 12 years ago

I can't say I have a lot of authority in answering this question beyond the fact that I have no reason to believe they have above or below average levels of employee theft. Certain small items (like jump drives/flash cards) are often caged to prevent casual theft, and after a shift, they'd take a quick look at my backpack as I left.

Do all Best Buy employees work on commission?

Asked by J.S.B. almost 12 years ago

In my experience, we grunts (think your average everyday blue polo/khaki-wearing minimum wage slave) were not on commission, though I believe the manager of my department was compensated based on sales. He would regularly push us (in a relatively nice way) for making sure our sales of cameras would be accompanied by sales of things like batteries and cases, which were high margin. Often, the margins on products like TVs, iPods, cameras, and videogame systems are actually quite low...places like Best Buy rely on accompanying sales of things like HDMI cables, earphones, SD cards, and extra controllers...and if you're lucky, sales of really high margin service plans/product insurance. However, it is possible that other salespersons are on commission, though I don't recall that they do. The now defunct Circuit City did have floorpersons that were on commission though.

Do you think Best Buy will go out of business, or will there always be a need for those kinds of stores? From what you're saying, it sounds like electronics stores like Best Buy are gonna be toast in the near future.

Asked by crazy eddie almost 12 years ago

When I first visited a Best Buy in 1994, I loved it in part because of its endless rows and rows of CDs and videotapes. It offered a convenient way, in one place, to meet all sorts of needs from an electronics standpoint - the intersection of media/content and the hardware needed to consume them. But now, with the Internet completely changing the game and expectations of shoppers, unfortunately there are better ways to meet those needs. I think the fundamental question you're asking is, what value can BB provide to customers? Traditionally, it's not really been known for great in-depth knowledge about the product (there are some very knowledgeable individuals at every store, but there are also folks who don't really have any knowledge). It doesn't differentiate for customer service; visit consumerist.com and you'll see a litany of bad stories, though every big box retailer has complaints about it. It's not the cheapest place to get things either, since they have to charge tax, and the overhead they carry means higher operating costs and lower profitability - plus they have to carry more inventory to stock all those stores, which means tying up capital in that inventory plus the usual shrinkage issues from theft/damage. Amazon has edges in all those areas, leveraging product reviews from its customers to provide insights into the product and their customer service is pretty robust. In terms of pricing, Amazon just has distribution warehouses, and historically has not levied taxes in most areas they service (though that may changed) - plus they carry a lot less inventory, which helps them maintain a competitive edge. That said, there are underserved needs in the marketplace; more and more, I think people are willing to buy major purchases like TVs sight unseen, but there are still people who will want to see and touch those things before pulling the trigger. If BB can find a way to convert showroomers into buyers, by providing a superior value proposition in some meaningful way (probably not cost, since they'll never be able to be better than competitors like Amazon on that basis) that will probably necessitate a major change in how they do business. From a hardware standpoint, manufacturers will also probably want the existence of a Best Buy so that customers can see their product live and in-person, to provide another opportunity to differentiate their product from competitors on the basis of design, materials and finish - things that might not translate well over the Internet. Without a Best Buy, you're stuck with selling product through Walmart or Target (which will carry limited SKUs and a relentless emphasis on cost cutting as a supplier), or Internet based channels. It wouldn't surprise me to see major TV manufacturers for example finding other ways to get their products in front of customers through unique partnerships so customers can see and touch these products. As technology has gotten increasingly complicated, the desire for expert knowledge continues to grow. They've tried aggressively developing the Geek Squad service as a way to address that need. How do I fix my computer? How do I install my home theater? These are things that aren't easy for the non-technically inclined, and people will pay for the convenience of having someone else "figure it out" for them. However, I believe the Geek Squad service just hasn't clicked yet, though I don't know enough about that business to understand why. In business school, one of the most fundamental lessons of any good marketing class is: customers want solutions, not product. Customers don't want TVs or computers or MP3 players - they want to be able to watch movies at home, do word processing, or listen to music on the go. I think BB is structured more to providing products, not solutions. One reason why Apple has been so successful isn't on the basis of technology - their product is often technically inferior in terms of specs or functionality; but it is incredibly easy to use for core functions. That's the key to Apple's success - they have the easiest solution to meet core needs. If you want to listen to music, through iTunes and your iPod, there's really no easier way. If BB lasts, how it will look will be very different; it won't likely be large numbers of big box stores everywhere. If it survives, it will be because it found a way to address some kind of customer need more effectively than Amazon and Walmart can. The problem is, I'm not sure what that unmet need is - and I don't think they've figured it out either.

What kind of training did you receive? Did you have to know a lot about cameras to get the job?

Asked by M. Snyder almost 12 years ago

The short answers are: minimal sales training, and no. The long answer: starting with the second question first, in order to get the job, I had to fill out a application form, go through an interview with the department manager, and a quick interview with the GM. Not terribly difficult. The primary thing they seemed to look for was just a sense of whether or not I was a responsible person who'd show up to work on time and be presentable to customers (e.g. not drool on myself, or the customers, or on my sexy new blue polo). I happened to know a bit about cameras, but not a lot - I had a good amount of experience with Point & Shoot cameras, but none with SLRs (the kind of cameras that take interchangeable lenses). I couldn't have told you the difference between aperature and shutter speed. When applying, I specifically cited Digital Imaging as the department I wanted to work in because of my brother had suggested it. He had worked at Best Buy for a while and knew you don't want to work in the media department because you'll be spending your hours sorting / replacing CDs and DVDs as thoughtless customers tossed around stuff they'd pickup and later decide they didn't want. In Digital Imaging, you could do a lot of standing around and a lot less mindless sorting if there weren't customers around. I never really received any training on the equipment. There was a little bit of training around how to work with customers, ask probing questions to figure out their needs and push for sales of accessories, plus the retail training you need to operate a cash register/process transactions. I knew nothing about the video cameras that were a part of the Digital Imaging department either, and never received any formal training. Whenever customers had questions about equipment that I didn't know, I'd just look for the other person(s) working in the department with me and have them help the customer. Going into the job, it helped a lot to have a basic understanding of cameras and experience so that you could speak with authority. I was pretty surprised by people's ignorance - often, people coming in would say something like, "I'm going to XXXX tomorrow, and I need a camera, what should I get?" [I'm a planner, and read reviews of almost everything I buy]. Often, people would just assume that the highest megapixel camera meant the highest quality (NEIN), so having a basic understanding of these things and being able to articulate them (again, sans drool) made the job easier because you didn't feel like an idiot when answering customer questions.

If a customer is clearly a show-roomer (visits the store frequently, asks a lot of questions, tries out equipment, never buys anything), do you have the right to refuse them service?

Asked by bluesyde over 11 years ago

I think that most any business has the right to refuse patronage to anyone.  If someone is a known showroomer, it's possible, but I think in this day and age still unlikely for the vast majority of stores.  Also, it's really unlikely for someone to be known as a known showroomer unless that person is chronically around; there's multiple shifts of people working at BB.

Of course, you do have to keep in mind that the stores are run by managers, and there's a lot of stores where different people have different interpretations of what is appropriate.  So I'd say that usually a known showroomer is unlikely to be tossed out of any randomly selected BB, but it is possible that given all the BBs out there that a known showroomer might have been asked to leave.  But again, very rare.

When someone returns something after trying it out but not liking it, what happens to it? Do you just put it back in its box and back on the shelf for sale (even after it's technically been used)?

Asked by buynow almost 12 years ago

Sometimes this is done, if the item is deemed to be in new or like new condition. You might see items with a yellow "Open Item" tag that would be a clear indication that the item was opened and returned, which might have a modest discount to account for the ripped up packaging. I don't think that Best Buy tries to place returned items back as new usually, but I could be wrong.

What's the deal with the security guard who stands at the door and checks my receipt on the way out, and puts a checkmark next to items w/o even checking my bag? Is that just a theft deterrent? He's not even comparing the receipt to whats in the bag.

Asked by drtychez almost 12 years ago

I haven't been formally trained in security procedures, but I believe that the security guard's actions are more for show (and to weed out bad shoplifters who might get visibly nervous and give themselves away with a simple confrontation) rather than a serious attempt to match your receipt against your items. It's also possible the security person saw your checkout and might already know what was in your bag. If your BB got very busy, it'd be difficult to check every single bag thoroughly and inconvenience customers - but on the flip side, shoplifting costs all retailers significant losses, which then gets passed down to customers in the form of higher prices.

When I ask a salesperson questions about products at Best Buy, 9 times out of 10 he just reads the box and tells me what I've already read myself. Shouldn't they have more knowledge than the customer?

Asked by suresh almost 12 years ago

Best Buy is in a very, very difficult position.  They are stuck because they have a high cost operation (relative to internet retailers, who don't have to pay for overhead like rent, electricity, etc.) so they can't compete for consumer dollars based on cost.  Free, expedient shipping which has become the staple of Internet retailing is often even more convenient than picking up at the store. The internet even beats out Best Buy in terms of service because you can get great customer reviews online, and companies like Amazon often bend over backwards to make customers happy.  The only time Best Buy really can win is with customers who need stuff urgently and can't wait for online delivery, or from individuals who want to see and touch what they buy (and want to buy their stuff from where they shopped).  Not a lot of customers there.  Sooooo...Best Buy could get really knowledgeable sales people, but they're expensive, which drives up costs - and it's not clear if people are willing to pay for that knowledgeable salesperson....often a buyer will just get all the info they need on how to buy a TV or home theater, and just go home and order online.  This is killing Best Buy's business.  

Really knowledgeable salespeople don't want to work at Best Buy because it doesn't pay well, and it doesn't pay on commission.  So as a result, you should expect that the salespeople aren't necessarily experts on specific models, though they should have some basic understanding.  So for example, they might not know the contrast ratio of a certain HDTV off the top of their head, or the megapixel count of a specific camera, but they should generally understand what those things are, and why they're important (BTW, more megapixels does NOT necessarily mean better quality).

Are prices really lowest on Black Friday, or will they drop even lower after the holidays are over?

Asked by Tyalor almost 12 years ago

Ah, the Black Friday con. So if you believe the newspapers (and I do), in general Black Friday is kind of a con. Black Friday's origins, I believe, stem from the notion that BF was the start of the Xmas holiday shopping season - when retailers who were highly dependent on making a profit for the year during the holiday shopping season had their finances turn from the red (financial losses) into the black (profits). Obviously, it's turned into a new "holiday" celebrating America's unrelenting penchant for materialism. In general, BB and other retailers like Wal-Mart and Target put out a few "door-buster" type specials of merchandise that is artificially cheap (like 50" LED LCD TVs for $400) in the hopes of luring people to try to get those door busters - though most fail because they aren't the diehards that get in line out in the cold hours before, and there's only a few in stock of the door-busters. Retailers try to create a frenzy of buying though in general, with the exception of the door-buster specials, the prices are okay, not phenomenal (I believe, in general, the best prices are to be had online with different retailers like Amazon). If you're shopping for specific merchandise that you absolutely must have on BF, it's not a bad time to shop, though it really varies depending on what you want to buy. For example, toys are generally best bought closer to Xmas, not on BF. I'd advise checking out sites like dealnews.com to read more about the best deals and how to get them. Some items are very seasonal too - for example, with TVs, it's often good to buy last year's models when the new models are coming out (much like cars). If you are really on the hunt for something, but can afford to be patient, i'd advise monitoring sites like dealnews.com and slickdeals.net for the item that you want.

What's the interview for a position on the floor at Best Buy like?

Asked by cornelisu almost 12 years ago

The interview I had was with the department manager (for digital imaging) and one of the store managers. It was pretty relaxed; it felt more like a general fit interview.  There wasn't a lot of questions testing my knowledge of the product, which kind of surprised me. 

Are prices ever negotiable at Best Buy?

Asked by Not Ringo almost 12 years ago

Funny question....they might be. IF you are purchasing a bunch of stuff, and that stuff includes a bunch of high margin items, a manager might be able to work with you on a deal; if you're buying grey area stuff like open box items, there's possibly even more latitude for the department manager to work with you. So for example, if you're buying a new TV and audio receiver, and all the cables and speaker wiring (which are very high margin, either from outrageously priced Monster cables or their internal brand stuff), the Home Theater manager might be able to give you a deal. If you don't ask, you don't get, so don't be shy about asking...Best Buy knows that they're competing against tough retailers, Walmart, Target, and Amazon, and they don't want to lose big juicy sales.

Are the warranties worth it, or am I a total chump if I get one?

Asked by jonahmite over 11 years ago

The value of warranties generally depends.  It's essentially an insurance policy. My brother once bought an APS film camera. When he accidentally damaged it, he turned it in and got a new one.  

In general, warranties are thought NOT to be worth it. Some types of electronics are extremely reliable, so for them, it's especially not worth the added cost. Generally, HDTVs and computers are pretty reliable.

At the end of the day, the question is, does something like this meet your needs?  Is an insurance policy worth it to you? Some people like the security blanket of an insurance policy, so it's a matter of personal preference. 

From a purely economic standpoint though, generally they're not thought to be worth it. So from a purely economic standpoint, you'd be a chump.  But there is value to sleeping a bit better at night as well!

Hear about this?

http://www.reddit.com/r/WTF/comments/1axk4y/when_they_open_tomorrow_im_going_to_see_how_many/

What do you think about a $5 "just looking" fee to combat showrooming?

Asked by jonahmite over 11 years ago

Sorry, my work is screening out this link as inappropriate for viewing, but I think I know of the incident you're talking about.

I don't think that a $5 fee will successfully combat showrooming unfortunately, for most types of electronics.  In general, I think most people are fine buying most things without seeing them in person.  For example, I'm fine buying hard drives without ever seeing them.  

By charging a $5 fee, a lot of people will be plenty pissed and completely eschew the retailer, so I just don't think it's something that will work except in very specific circumstances.  

What I think is more likely is for major manufacturers to work with retailers like Best Buy (http://www.engadget.com/2013/04/04/samsung-best-buy/). Best Buy theoretically has the retail space and foot traffic, and Samsung gets value from exposing their products to customers in a very physical, tactile way not possible with advertising.  This will be particularly valuable for products where customers probably prefer to see / touch the product if possible before purchase, such as large TVs and phones.  Best Buy is probably getting paid decently by Samsung for the real estate in their stores (though it might be a bit awkward for Best Buy's other providers like LG etc.).  It's not too different from grocery stores where food manufacturers will pay grocery chains for prime shelf real estate.  The comparison even extends beyond that because grocery chains have generic products that they put out there with the brand names, and Best Buy has its own generic brands too.  

The general strategy of providing a robust retail presence isn't entirely unheard of; Apple and Microsoft and Sony have tried to move into retail spaces with their own stores in malls; having Best Buy provide that retail space gives up some control but also means that Samsung doesn't have to deal with the headache of dealing with renting the place, employing people, etc. They can just throw money at Best Buy and have Best Buy deal with those challenges.

My thinking is that there will be more similar arrangements in the future where manufacturers may pay for shelf space/retail presence. The customer doesn't have to pay, but the manufacturer will get to essentially rent out space and support.

What percentage of sales get returned, and is that a total loss for Best Buy, or are they able to return them to the manufacturer for some sort of credit?

Asked by shaggg almost 12 years ago

I don't know what percentage of sales are returned, but it's definitely a percentage high enough to warrant attention by the company.  Enough that policies have changed so that certain items, like laptops, have more restrictive policies rather than the very American open ended 30 day style return policy. 

It's not all bad though, since Best Buy sometimes sells good condition returned items as "Open Box" buys at a slight discount.

Sadly, you can imagine there's no shortage of scammers out there.  People trying to return "sealed items" that were opened and had the item switched out for something else, etc. One person returned a USB cable as a much more expensive Firewire cable.  Returns are significant enough to ding retailer bottom lines that they have to put policies in place because of abusers.

Will Best Buy price match Amazon?

Asked by brikhaus almost 12 years ago

Yes, Best Buy will price match Amazon and many other retailers:

http://www.bestbuy.com/site/Payment-Pricing/Best-Buy-Low-Price-Guarantee/pcmcat297300050000.c?id=pcmcat297300050000

Online or In Store: Find a Lower Price and We'll Match It.
If you find a lower price on a qualifying product at a local retail competitor?s store or a designated major online retailer, we will match the price. At the time of purchase, we will match the current pre-tax price for new, identical, immediately available products from a local retail competitor's store and these designated major online retailers: Amazon.com, Apple.com, Bhphotovideo.com, Buy.com, Crutchfield.com, Dell.com, Frys.com, hhgregg.com, HP.com, HomeDepot.com, Lowes.com, Newegg.com, OfficeDepot.com, OfficeMax.com, Sears.com, Staples.com, Target.com, TigerDirect.com and Walmart.com. We will match prices between our stores and BestBuy.com®. We will also match prices post purchase if we lower our price within 15 days of your purchase.

 

GFE.

I've seen the earpieces on some employees at best buy. Does everyone there wear one or just specific people?

Asked by Mitchell about 11 years ago

Just specific people. I think most sales floor associates didn't wear them. Security and management personnel generally wore them when I worked there.

How long ago did you work at Best Buy? Some of your answers sound like you have not worked at Best Buy recently?

Asked by Current Best Buy employee about 11 years ago

That's right, you caught me. I haven't worked @ BB since about 2006.  But to be fair, I do make clear that I don't work there anymore...and in fact, the location has been closed!

hi my name is andrew jackson and i was wondering if i start working at best buy how much will my discount be

Asked by Andrew about 11 years ago

Hello Andrew. When I worked there, the BB discount didn't kick in until a couple months in. The discount varied depending on the item purchased; basically, we were paying a markup above Best Buy's cost. For items that were tremendously marked up (think: accessories) the discount was considerable. For items that were not marked up much, like Apple products, or video game consoles, there was basically no discount.  

Can you add your employee discount to an item that is already on sale during Black Friday? Also, example: Your working during the time of a midnight release of a product that you really want. Would you be able to set aside one of that product for u?

Asked by Tre' almost 11 years ago

It's been a while, but my guess is that you wouldn't be able to. The screaming deals you can get on Black Friday are saved for customers and there are often limited quantities. Also, these are probably sold below what you could get for the employee discount anyway, as they are "loss leaders" intended to drive traffic to the store, so they are sometimes sold at a loss.

I fear that my sister might have returned a $50 item to best buy, with a different serial number. The store accepted it, but she feels guilty and confessed to me. She has never done this before (she claims). What is likely to occur?

Asked by ConcernedBrother over 9 years ago

Don't worry about this, if they didn't bring it up to you when you returned it, it's not likely they have any recourse. The time for them to have stopped this was to prevent the return when she attempted to do so.

I lost my android phone and I have a best buy warranty. Do you think I can get a free phone off of that warranty?

Asked by tt over 10 years ago

Depends on the warranty terms. My guess is no since the warranty likely only covers damage and not loss.

I just got hired here, is the best buy discount immediate or do I have to wait a certain amount of time?

Asked by Nick B. about 10 years ago

It's been a while, but i believe the discount only goes into effect a while after you have been gainfully employed.

Did you ever see a customer get caught stealing? Did Best Buy press charges or just take the merchandise back and issue a warning?

Asked by Coach Chris almost 12 years ago

I've never witnessed a customer get caught stealing, though i have witnessed the aftermath of it (the confusion, the recriminations). I didn't work loss prevention so I can't speak to their tactics, but I do have a good friend who used to work security for Target. They didn't issue warnings and would press charges.

do best buy employees get a discount on a expensive flash for a dslr?

I know ya'll get 50% off on lens

Asked by Omar about 10 years ago

I believe the employee discount on these types of items is actually pretty thin; where BB makes money is on accessories like cables, batteries, etc. The cameras themselves along with the lenses are low margin items for retailers like BB.

I want to work at best buy and i just put in a job application for merchandise and i would like to know what i should do like i wasn't the job. I am always into technology i want to study in Computer engineering what should i do at the interview?

Asked by Jesus Orta over 9 years ago

Jesus, I'm not sure what you're asking but it sounds like you want to apply for a job and are wondering about the interview. Basically, with any job interview, you should have good answers to some basic questions, like "Why do you want to work here" and "What do you know about the department you want to work in." Think about the things you know about that would make you useful in the department, and how your interests are a fit for the needs of your department. Also, if you have any other work experience that would be useful, you would probably want to mention that. One last bit - retail is notorious for employee turnover, so if you're able to convey that you're in it for the long haul, that can't hurt.

I'm getting hired at best buy. I want to buy a new phone no-contract price - are their no-contract phones discounted for employees?

Asked by Jabari about 10 years ago

I don't know for sure, but my guess is that they wouldn't be discounted very much. When I worked there, you were sold items at a markup above cost as the employee discount. So if the item was a large margin item, you could get a huge discount. My guess is that the non-contract phones don't have a huge discount because their margins are probably thin.

How much will it cost if i want to buy the game overwatch on ps4 during the upcoming black friday event, i also would like to know if i can get it for cheaper if my friend works thier and buys the game for me, how much will it cost....base price: $60

Asked by Ali chahimr about 8 years ago

It has been years since I worked at Best Buy, but my belief is that the employee discount will be minimal, if there is one. you are likely better off simply buying it at the BF event. You can ask your friend how much less it would be, but software like console videogames typically have very low markups. Much more money is made on used videogames and accessories, like cables.

can i play the Xbox one using my Logitech PC controller?

Asked by kevin over 9 years ago

Please note I don't currently work at Best Buy - i only once did. I would recommend using the Internet to answer this type of question, with the search engine of your choice, such as Google.

Ok I have a ps3 and my nieghbor gave me thier wifi password so I can game online but musing all is low on my ps3 is there anything I can do to make the signal on my part stronger from my ps3

Asked by Leandro over 9 years ago

Name something that would surprise the general public about working at Best Buy.

Asked by twocah5_nyc almost 12 years ago

If i return a computer will it become open box? If so How long does it take to be put out?

Asked by noemi gil over 9 years ago

i stole from blossom hill best buy

Asked by tania over 7 years ago

I heard best buy employees get a discount with most major cell phone companies, is that true?

Asked by Fly over 11 years ago

I'm a BB employee and I want to know how I am able to view if an item is open box online. I saw how to do it once by copying and pasting the sku number, but I forgot which site to paste it to online. I want to buy an open box laptop. Can you help me?

Asked by Mystery. about 10 years ago

Do you still or do a campaign from mac to a pc

Asked by Mikael over 9 years ago

How long does a finally last?

Asked by Windy almost 8 years ago

HI, I have a question. I bought a phone at best buy a couple days ago. I don't really like it. I am still in the 14 day return policy. But I dropped it yesterday and the screen cracked a little. Will they take it back?

Asked by Amanda over 9 years ago

i want to order something from the website because we dont have the item in the store but i wanted to use my employee discount how could i use? would i have to call customer service and order it through there?

Asked by elizabeth over 11 years ago

I just hit 90 days working for Best Buy Mobile. How do I get a concession line on either AT&T, Sprint, or Verizon?

Asked by Drew over 10 years ago

How long after working for the company do you receive an employee discount. And about how much was it.

Asked by JOHNATHON almost 8 years ago