PeopleOrderPopcorn
Boston Area, MA
Female, 21
I work at a movie theater. I work the concessions but I've worked long enough to know a little something-something about ushering and cashiers. And a little bit of what managers do. Ask me anything!
If it's in director's hall the usher will kick you out because those seats are pricey and reserved. Otherwise, they don't care. People sneak in all the time and they think they're being really slick. Hell, I do it even though i get free passes. If they catch you and you're nice about it, they'll probably let you stay. If you're a jerk and disruptive, you bet they'll kick you out and may even call a manager.
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I'm sure the ushers do it all the time. If they get caught, depending on the managers mood or how business is going, they might give the usher a warning or just go write them up. Friends normally ask for the use of the employees free passes
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Well the ushers have found condoms while cleaning the theaters before. And they don't normally check theaters unless they get a complaint. Especially if there's like 3 people watching the movie. And there's no cameras in the screen room itself despite those movie commercials showing people getting scared. However.... the best story I've heard is not about 2 patrons........ but about a patron and an employee! She gave him a BJ behind a stand and was caught on camera. The managers pulled her aside later and told her not to do it again.. she doesn't work there anymore. I've got tons of stories of all kinds. I can write volumes. Some more exciting than others. EDIT: Recently, an usher walked into a theater just to check on it. It looked empty, until he noticed a couple having sex in the back! After he told the whole establishment about it, nobody confronted the couple and they stayed through the whole movie. Would have been too awkward I guess.
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Only 10% of the profits made from the tickets go to the theater. Selling food is the only way we make money. It has to be enough to profit, pay employees, pay bills, ect
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It happens everyone in a while as not everyone is willing to sit through a movie they hate. As I said before, only if you leave within the first 30 min. But I remember that tickets are NOT REFUNDABLE but they will give you a free passes for whenever you may want to watch a movie. If you watch the whole movie and hate it then decide that you want to be compensated, it's not going to happen. They reason that if you watched the whole thing, it must have been not that bad and you just want free passes.
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My theater actually has this. The more I think about the question, the more I don't like the idea. Its great for the customer as they can go in their movie, order food and avoid lines. However, there's a bit of an argument on who makes the food. They dont have a problem getting soda, popcorn and candy, but we also have a coffee shop, ice cream, pizza,burgers, fried dough, ect. waiters expect the concessionists to get the food for them. This might be fine on slow days. But it can be really irritating on busy days when we have huge lines and we have to stop taking customers and help the waiters that cut everyone and get their food. I feel that it's easier to just coach them as I'm getting a different order but sometimes I'm so stressed from the number of customers I have that I don't want to be holding someone's hand. But not everyone is cooperative. The waiter sometimes doesn't care for the quality of the food as they just want to get rid of an order or the concessionists might not want them to handle preparing the food because they're not trained for it and might mess up everything. Also, they are paid the same wage as me but they can keep tips and I'm not allowed to accept tips. Not fair :(
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Thats a tough one. This is what I think happens and it might be really different for smaller theaters" the theater picks what movies they want to show. Sometimes, they'll have an independent film or a really old one from the 1940's or something. Sometimes, an incredibly anticipated movie might come out like, the avengers would be soon, and we'll be sold out. Then the theater will pay for ADDITIONAL prints, get rid of the ones no one is paying for anymore and replace it with the popular movie. I hate days like these. The theater will never really make a large profit from ticket sales alone as 10% of it go to the theater. The rest go to the people who made the movie. Which is y u can only be given free passes for a movie you walked out on and can't get a refund. You'd have to get that from mel Gibson himself (south park reference ;)). Most of the profits comes from food sales, which is why it's so expensive. Generally, anywhere that sells tickets, like ball parks, don't profit from tickets and profit from food. Every year, the prices of some of the food might get raised a quarter because the employees had to be paid more. And that's all I really know :)
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Small. Because it comes with a combo box deal and kids love those boxes. So customers order like 5 combo boxes instead of just buying a large pop and share.
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All. The. Time. They might try to buy tickets at first but it won't be sold to them unless they have an id or an adult who'll buy it for If they pass that part, they need to get past the usher ripping tickets. If the adult left already they cannot go in. Sometimes, the kids get aggressive at this point but no one's dealing with that crap. The usher is gonna call security. A lot of the time, the adult will buy the tickets, get past the ushers and then leave the kids to enjoy the movie on their own. some kids will buy tickets for a lower rated movie in the same area as an r rated one then sneak into that one. As I said before, the ushers don't care if people snuck into a regular movie. They only care if they went into a special showing, it's crowded or if they're being assholes.
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The theater picks what movies they want to show. If its a really popular, we pick how many of that movie we want to show. We pay for every print.
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Ok, here's the deal with the popcorn: Depending on the theater, you'll get either prepackaged popcorn or popcorn made there. My theater makes their own. theaters don't just serve fresh popcorn out of the popper because we would be unable to keep up with the demand. So we make a little extra,even more so just before the busy weekend, and store it to use for the next day. We use to store them for up to a week! However, they've changed things around so now they're mainly a day old. At that point, it's still considered "fresh." the best time to get popcorn is on a busy weekend where we have to continuously pop fresh popcorn because all of the stored ones ran out. However, you might also run other things selling out or breaking down though
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Hmmm... I don't really know why, Since we have intermissions for operas and double features. but if it helps your bladder, I know there's an app that you can download (don't remember the name) that tells you what times are the best times to leave during a movie. So you don't miss anything important.
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To be honest, what happens to the glasses is a mystery to me. I assume it falls into an abyss cuz we never empty the bins. But we don't re-use them for sure. Our glasses come to the theater packaged and wrapped in plastic. I assume they just get recycled like any other paper or plastic thing. It might just be more cost effective to order new glasses and get rid of the old ones than to clean them out.
Be assured that the glasses you got are brand new :)
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I've gotten this question a lot. Truthfully, I hadn't noticed an increased number in security at all. Many patrons decided not to go to the movies anyway; it was a really slow weekend for us. I think a lot of people decided not to go because of the shooting, regard less of the number of security. I will say that the city requires the theater to have actual police present in the theater during the weekends because it's always busier. Weekdays have regular security.
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It probably won't become the norm. There are already problems with pre assigned seats like double booking. Also, what happens when your preferred seats are already bought? Will you not watch the movie or will you just sit someplace else? Will other people be as cooperative? Even in our pre assigned seats, people still sit wherever they want. Even when an usher tells tells them to move to the seat they bought, customers can get pretty nasty. Pre assigned seating is similar to going to a regular seated movie as you would still have to go either online or go early to get the seats you want.
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Nope. Its still rip & count tickets manually. I've never seen anything different.
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The dark knight. That movie still haunts some of my coworkers. Then it's the Potter & twilight series.
EDIT: Memorial day weekend was the worst thing that ever happened. A movie for every age group and they were all highly anticipated movies. Fast 6 was THE most popular movie at the time.
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The only time I've seen people swarm to customer service is when there's something wrong in the theater, not the movie. As communication among movie lovers increases and sites like rotten tomatoes exist, only fools would watch a movie after they've heard it was crappy. The only instances where I can imagine people walking out like crazy would be in movies where it was heavily hyped and star studded but it was actually terrible. Like "the tourist" lol
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Other than drinks (Pepsi/coke) icees would be the next popular item. In terms of candy, Buncha Crunch is immensely popular. Sour patch kids are also very popular and because we sell 2 kinds of the stuff, it sells more than any other candy.
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Ah, I remember when my theater was hit with a bedbug scandal. Truth is it's not a problem. If a theater has bedbugs and an inspector finds them, the WHOLE THEATER would shut down and have to be fumigated. You will probably never see any bedbugs at theaters. In our case, it ends up that the bedbugs rumor was spread my a disgruntled coworker who was recently fired. There were no bedbugs. However, we do have a fruit fly problem seasonally. Its not an infestation by a long shot. They mostly hang around trash barrels and are kind of annoying.
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15 min of previews.
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The policy where I work says that you'll be compensated (but not refunded) if you leave within the first 30 min of the movie.
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So then, how will they know it's yours? If you're going to do that, you might as well get a state id.
In short, no.
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I think that's about right. We did use to care but now we don't even have the sign that tells people not to bring food anymore. A new manager might be adamant about it but gives up soon after. I think we only mind when you bring in something ridiculous like a shopping cart like this only lady did. I brought a box of pizza once. But I don't suggest you do that :)
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Hmm. That's a tough one.. if I was to pick my favorites: 1. Everything is Illuminated 2. The Princess Bride 3.Lord of the Rings: Return of the King 4: Shutter Island 5: Howl's Moving Castle if I was looking to make my employees hate me and fill my theater with people, I'd pick movies that have developed a legion of fans. 1. Harry Potter series 2. Twilight series 3. Hunger Games 4. High School Musical (ew) 5. The Dark Knight
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Absolutely. There have been times when we've needed to call police and an ambulance. Fights happen for all kinds of dumb reasons. Cutting in line, being obnoxious during the show and even because someone took their seat! Just las week, this teen was jumped by other teens and they all ran out before anything could be done.
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Thanks :) I'm just surprised this is the only food related but not money related question. The truth is because no one will buy it. The theater I work at use to sell packaged fruits & veggies with dip. But no one really bought them and they spoiled very quickly. So we discontinued them.
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Ok, I wasn't able to get percentages. Basically, a HUGE chunk of the revenue comes from concessions. That's where we make our money. A little comes from ticket sales. How much of the ticket sale profit we get depends on the movie company (for example, Paramount gives more than the other companies) but the average is about 10%. Some money comes from local businesses advertising at the theater.
But like I said, a big slice of the pie comes from concessions. This article might shed some light on why and might give you a better idea of how much : http://goo.gl/u19Ow
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I've only been in a cold theater once. And that was when Titanic first came out. Where I work, the ushers have to regularly take the temperature. If a customer complains, I think an usher checks the temperature. If it's truly too cold or too hot, we'll change it.
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Ok, if you go into a theater with friends and you find seats, then your friends decide that they want to get food and ask you to save the seats for them, that's fine. Technically, there should be enough seats to accommodate everyone who bought a ticket and you were there first. the only time where there would be a problem with a shortage of seats is when people sneak into a crowded theater. In director's hall, people pay for reserved seats so there's no reason why anyone would be asking for your reserved seat. Of course, other patrons may not like having been denied a seat they prefer so an argument may arise. Then, a manager will be called to solve the dispute. If the people who stole the seat are being really nasty about it, its probably in everyone's best interest if they just find new seats to avoid conflict. Hope it helped :)
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Pretty strict. You can't buy a ticket without an adult, you can't even get into the theater without one, and if an usher sees you, you can't continue to watch the movie without one. An adult has to be present at all times or else they'll kick you out if they catch you
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At first, we do. Whenever someone first starts, they will see LITERALLY EVERY MOVIE that comes out. After a while, the novelty wears off and we start watching them less & less often. There was a point where I didn't see one for months. The employees would watch them as much as they did before they were hired or even less so. Only a handful of my coworkers watch movies enough to talk about them regularly.
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The only thing I've seen lately, outside of the usual promotions, are the new rewards cards. we're all kind of taken aback by the lack of customers lately. Then again, most customers come in during vacation, like winter & summer break. It's also when the best movies come out.
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It's possible to rent out a whole theater but the price depends on the size of the theater. However, the cost needs to make up for the losses the cinema would have had as if they cancelled the showing. In other words, say a theater seats 300 people so you'd have to pay for all those 300 seats (about $3300) and I don't know think they charge you for other stuff. So we rarely get someone renting a theater unless it was a company renting it for it's employees. We do have birthday party rooms but it's just what they are: rooms with decor targeted towards a younger audience. It's $18/ child and it doesn't include food.
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I haven't heard anybody catching someone do that. From the bootlegged movies I've seen, it really does look like someone just sits with a camcorder. It'd have to be in an empty theater though, since a crowded one will have obnoxious teens, people getting up and talking as well as MUCH higher chance getting caught. If it's empty, not even the projectionist will glance at the seats.
However, you might get an usher just taking the theater's temperature and might look at who's there.
*EDIT
Recently, we had a couple of kids sneak into Fast 6 and set up a tripod right at front row! They thought since it was a slow day, they wouldn't get caught. They bought child tickets online (usher was suppose to deny them entrance because they were clearly not under 11) and their bags weren't searched (been doing that since the Colorado incident). After they were caught and were told to put it away, they had the gall to stay and continue recording. When the managers caught wind of it, we remembered that it's a federal offense bootleg. Police were called and they will be persecuted. JAIL TIME!
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Hmm. My theater doesn't have any scanners nor have I been to one that has them. I wouldn't know anything about it :/ I'm assuming the noise doesn't change
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My theater isn't that dark that they need flashlights. But thhose guys are just checking things out. Making sure everything is ok. They shouldn't be there for long
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It happens. Nothing that can really be done about it after they've seen it. Managers are not going to be chasing them down and ushers are not going to make a big deal about it. At the end of the movie, their main concern is cleaning the theater as they only have a few min to clean the whole thing. They probably don't even notice the teens coming out.
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You are able to go in so long as you have a picture ID proving you're 17. Your friends, however, cannot go in unless someone OVER 18 is with them. Unfornately, you cannot be that "adult."
:(
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My theater has 20 screens with the smallest being more than enough to seat all oof the employees. So it's pretty huge.
As for design, there's nothing too fancy about it. Sure, we might have some decor, but it's not works of art, hanging curtains, ect. So I guess it's definitely, "mainsteam"
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Nice try, teen.
1) Get a a parent to buy them a ticket
1b) Buy a ticket for another movie that's playing around the same time in the same vicinity.
2) Have the parent continue to walk with them (or by themselves if they bought it for a different movie), past the usher ripping the tickets.
3) Go into the restricted theater.
Sounds simple? You're suppose to have a parent be with you at all times. If there isn't one present, They wont sell you the ticket, you wont get past the usher, and if they see you in a theater without an adult, they'll ask and will kick you out if you don't have one.
But please, don't get mad if you're caught. It wont help your situation and we might get security if you're being difficult.
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Unless you have an adult with you, you will be denied entry every time.
http://www.jobstr.com/threads/show/3786#question_18810
http://www.jobstr.com/threads/show/3786#question_16253
http://www.jobstr.com/threads/show/3786#question_15996
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Ticket prices are a agreed upon by the movie companies that make and distribute the movies, independent of the theaters. People have other ways to watch a movie without spending their paycheck so they come less often. I havent worked long enough to see a significant change yet, as the price doesn't increase as fast as the snacks do. 10 years is a long time. Plenty of time for customers to acclimate to the change in ticket prices.
That doesn't stop some customers to tell me about the good 'ol days...
In the end, I havent seen a difference in sales.
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The only times I see a lot of people complain is when a show, like an opera, is playing live but something goes wrong with the picture. The can complain about the content of the movie all they want but there's nothing we can do about that. We didn't make it and we didn't decide on the ratings.
... I will tell you a time that sort of fufills the "inappropriately rated" part. A few years ago, we have a theater full of kids and their parents ready to watch Tangled. So the movie begins to play... and a very gory scene from Saw 3D plays instead. You can imagine the terror coming from that. The parents sued. I don't know what happened to the case but I assume it was settles out of court.
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I assume you can ( but maybe not forever) although I haven't heard of anybody getting banned. Patrons can be really disruptive, rude and irritable. Some steal, some fight and some destroy property. At that point, police can get involved and they probably wont be back for a while.
Also, when I say not forever because combine the fact that thousands come in on the weekend and the high turnover rate, it's really easy for someone to slip through the cracks.
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When we had film reels, a 3rd party dropped off the reels and collectdthem to send them back to the movie companies when we stopped playing them. In a way, we're just renting the reels.
Movies are digital now but it's basically the same thing but with hard drives.
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The actions depend on the employee. Sometimes, if it's not busy or something, they'll let it go. Or they might just kick you out.
It's the same situation in this question:
http://www.jobstr.com/threads/show/3786#question_15969
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The slowerst months are the fall-spring. Most of the patrons have school or work full time jobs so there's a significant decrease in business.
However, this is also true for the employees. They arent laid off, they leave voluntarily. A huge chunk of my coworkers (from 14-18+) have left for school. It's not like the employees that are staying get more hours seeing as less people are needed during the slower seasons.
The minors (-18) can't legally work too many hours anyway. So if they stayed working after school started, it'd probably be only on the weekends until 7 or 9pm
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That's more of a subjective question. If you think your toddler can sit sit and watch a movie than most 14 year olds can, then by all means let him. You know your kids and they are allowed to see the kids movie, not like they need an adult constantly like R movies.
I only ask to make sure your movies end around the same time or establish a meeting place with your kids before hand. Not all theaters have them, but mines have an arcade where my siblings can entertain themselves there for a bit until my movie's over.
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This is the most frequesntly asked question I get.
Essentially, this happens
http://www.jobstr.com/threads/show/3786#question_15969
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Yes, nope, nope. You will get carded well past 18. In my state, you can obtain an ID when you're 14. I don't know about other places but it's always good to have. They're not going to take your word for it.
Kicking people out is the most favorited part of the job.
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http://www.jobstr.com/threads/show/3786#question_18810
http://www.jobstr.com/threads/show/3786#question_16253
http://www.jobstr.com/threads/show/3786#question_15996
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You can't. She can buy and watch the movie but since she's not a legal adult she can't buy the ticket for you. Close but no cigar.
I don't know what to tell you without breaking the rules.
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My theater shows the classics every week. As well as opera preformances and mma/boxing matches.
aint nothing worth dem ticket prices, man
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Still sneaking in, same scenario as these questions
http://www.jobstr.com/threads/show/3786#question_18810
http://www.jobstr.com/threads/show/3786#question_16253
http://www.jobstr.com/threads/show/3786#question_15996
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14 is the legal working age in most states.
Seeing as you're 17, you're more sought after than anyone younger than you because you can legally operate more machinery and stay longer hours.
It's a decent first job. You can kiss your weekends goodbye
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I think it's just a fancy way of saying passes. Your church should let you know which theater you can use them at (or it might say on the passes themselves). Once there, i think you can just go to guest services to redeem them
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In my state, you can get an ID as soon as you're 14. However, it's pretty easy to spot a child from a teen but not so much a teen from an adult. I'm actually not too sure on what the policy is on pg13 (or whatever age) is.
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http://www.jobstr.com/threads/show/3786#question_18810
http://www.jobstr.com/threads/show/3786#question_16253
http://www.jobstr.com/threads/show/3786#question_15996
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Don't recommended if you've been coddled all your life. We don't tolerate that lol.
Since you're 16, you can't close (lucky) so the latest you'll get out is like 9:30 and you can't operate machinery.
Concessions, where I work, I feel have the greatest variety of people, but most wish they worked somewhere else.
QSR (quick servie restaurant), where they serve burgers and fries, is easier and required cooking.
Cashiers, I think have the easiest job but you might have to worh customer service too. And people will be stupid!
Ushers just clean and it's what qsr & concessionist want to be. Grass is greener I guess. You will have to clean up vomit! And what people leave behind in theaters and it can get weird.
I think following twitter accounts like @Movie_Probz (my fav) will give you a good sense of what eployee life is like. Also, you might see the occasional celeb at work!
All in all, there isn't going to be an easy 1st job and it won't be as glamorous as you think, no matter what you apply for. Just work hard and be nice to everybody. Your coworkers can be some of your best friends and make work better :)
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Ohhh.... that could be anything. So many to pick from...
1) Lady stabs herself in the bathroom for no apparent reason.
2) Lady was drunk and indoors but thought she was trapped outside or something. Grabs a velvet rope post (those things weight A LOT) and smashes a glass door with it. then she pees herself
3) Man in the crowd spots my black coworker, follows him, spits on him and calls him the N-word. This is a random stranger. Lose faith in humanity
4) Whatever sex scandal is happening at work recently
ect ect
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good question
it's a misdemenor so it's a $2,500 fine, i think
but the difference between booze and a movie is that your parents can't buy you alcohol and everyone is cool with it. but anyone over 18 can buy you that ticket so long as they stay with you
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There are a few reasons why that wont work:
1) Ushers only have a few minutes to clean the whole theater. They cant do that if you're still in there. I doubt the both of you would be comfortable making out while the ushers are watching, waiting for you to get out anyway.
2) As soon as they're done, the next showing can be seated. Again, you're getting in the way of that. Patrons will complain.
3) There's more than one usher. Are you willing to pay them all off?
4) Most importantly, kicking people out is the best part of the job. They're not going to take that bribe.
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http://www.jobstr.com/threads/show/3786#question_15971
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ehh, i think the worst that could happen is that they'll have you pay for the regular ticket. They certainly wont ban you and i doubt they'll kick you out for it.
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yes, you can pay for them.
but they won't be able to watch the movie after you leave.
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well they're certainly not children. Nor are they seniors.
You can watch a rated R movie... Just with an adult. Because you're still a minor, legally.
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nope :)
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Yes. But they must be with you at all times.
That movie is wicked scary T_T
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No. at least not right away
It'll go to lost and found for the day. but if you dont pick it up by the end of the day, they might keep it in the office or in storage for a week. But if you take too long, it will eventually get thrown out.
Credit/debit cards arent thrown out though.
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its not like you have to operate machinery or do anything dangerous.
14
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yes and no. 1 adult (18+) can be the guardian for a whole group. However, they need to be with that group through the entire movie. So if they left halfway, then you no longer have an adult in that group. The adult would have to come back in, or the whole group leaves with them.
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There's no time restriction for teens. If there's a pg13 movie at 1am, go ahead and watch it.
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There is if you look young and don't have an adult with you
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Depends on the theater. A small private one culd have just a handful of employees. One that's as big as mine could have over 100.
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No
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Kinda both. The videos give you the run down but you'll be trained. Ushers are what everyone wants to be. Si it must be better than concessions or cashiers! I think they do the least communication with customers. They'll still ask you questions
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I don't know, are you willing to tip everyone just to get into the movie?
you're gonna have to pay the ticket seller, the usher ripping your tickets, the other ushers checking the theaters for any trouble
How much are you willing to pay to break the law?
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There arent any camera's in theaters. But's it isnt about the couples. It's about everyone's privacy.
The trailers you see of people getting scared in theaters are all fake
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I don't work at either company, so I don't know their policy. I did that very same thing when I was trying to buy a M video game and I didn't have an id and it worked. So that MIGHT work out
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Forever
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There really isn't a policy on how old you have to be to see a movie by yourself in general. Just on the movies themselves. Like, you can't have an underage person watch a rated R movie by themselves. But you can have a 7 yr old or whatever watch a pg movie alone. A lot of parents do that seeing as they don't always want to watch a kids movie with them And they'll watch another movie that just gets out at the same time as the kids one
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Usher
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I think that if you know they can be well behaved, it shouldn't be a problem. A lot of the time, a parent doesnt want to see the same movie as the kids so they'll cordinate the times the movie ends so they'll meet up again quickly. We have spots like the arcade and the lobby where we have tv's as popular meetup locations.
All in all, it should be ok to have a kid go watch a movie alone, provided that they're watching an age appropriate movie. a 7 yr old probably wont be able to get tickets for a pg13 movie
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That's not in my theater. But I think the glass thing is only if the ticket booth is outside of the building? All of the theaters I've gone too have the booth inside and none had glass, so that's my guess.
It's definitely a security thing. Sometimes it does have a nostalgic effect but the glass is to protect the vendor.
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I don't know about other theaters. But at mine's there's nothing behind the screen. Just a wall. There is a room by the emergency exit but there's nothing in it. If anything was stored there, you'd have to go in during a movie to retrieve it, disrupting the movie.
Besides, even if there was no one in the theater itself, it doesnt mean there's nobody at the projection booth. There's a possiblity they'll see you.
"What's that guy doing? [Calls usher to check it out and watches everything from afar]"
I'm sorry, you won't find any dead bodies behind the screen. If that's what you're wondering
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Yes. Id check for errbody
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You're expected to clean. This includes spills, theaters, sometimes puke, take out the trash, show people their seats, ect... If you're of age, you can do other cool stuff like change the signs, or uh... shovel the snow. ..
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Get yourself a state id. You can get one as soon 14. You won't have to worry about this kind of thing anymore
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Well if the minor ever gets up to get food or whatever, they cannot go back in without the adult. If the adult with the ticket is not present, they have to leave.
No refunds, thanks
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Well, why do you want to work there?
A job there isn't exactly a carreer job and they know that. Don't worry about it too much. If you're really concerned, you can say you love the entertainment business and love to serve and make people appy.
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rule? only those set by society. dont do anything you wouldnt do in public. Because that's where you are. In public
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Hmm, not too bad. This movie mostly appealed to young teens so many couldn't watch the Thursday night premiers seeing as it was a school night. They rarely have their own money so they tended to stay away the stands and gravitated more around the 22 jump Street cardboard cutouts and took selfies as they stroked Channing Tatum's 2d muscles.
... did I answer the question?
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... What?
Satellites? Like in space? Or do you mean cameras? There are no cameras in the theaters. And stop being sexual. You're in public and people are trying to watch a movie.
and hi :)
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nope
rules be rules
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No and no
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